Random BSOD refers to ntoskrnl.exe

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  1. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #11

    Jim, do you have any USB HDD attached? thest two, collectively indicating that a USB HDD is failing.
    Event[1788]:
    Log Name: System
    Source: Service Control Manager
    Date: 2012-09-07T23:00:50.650
    Event ID: 7001
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Dorie-HP
    Description:
    The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error:
    A device attached to the system is not functioning.
    Event[1706]:
    Log Name: System
    Source: Disk
    Date: 2012-09-07T22:52:05.720
    Event ID: 11
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Dorie-HP
    Description:
    The driver detected a controller error on \Device\Harddisk2\DR2
    .
    Let us know.

    If yes, see that removing that one works or not.

    If no, we may suggest you to enable driver verifier again, as the dumps are saying nothing specific
      My Computer


  2. Posts : 25
    windows 7 Home Premium 64bit
    Thread Starter
       #12

    Arc,

    The only thing attached to the pc is a a HP wireless mouse & keyboard that came with the pc. I did plug a Western Digital (My Passport) HDD to the pc to back up my files when I first started getting the crashes but removed it after the backup completed.
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #13

    OK, then enable Driver Verifier.

    Run Driver verifier for the next 24 hours or the occurrence of the next crash, whichever is earlier. When over, let us know, thet the subsequent dumps , if any.
      My Computer


  4. Posts : 25
    windows 7 Home Premium 64bit
    Thread Starter
       #14

    Aweek with no problems then 3 crashes this morning. Here is the Dump Files with Driver Verifier enabled
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #15

    Code:
    ......
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 119, {1, 716, 701, 701}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    *** WARNING: Unable to verify timestamp for win32k.sys
    *** ERROR: Module load completed but symbols could not be loaded for win32k.sys
    Probably caused by : dxgmms1.sys ( dxgmms1!VidSchiVerifyDriverReportedFenceId+ad )
    
    Followup: MachineOwner
    ---------
    ======================================================
    1: kd> lmvm atikmpag
    start             end                 module name
    fffff880`03cb0000 fffff880`03ceb000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed May 12 06:54:19 2010 (4BEA0343)
        CheckSum:         00044ACB
        ImageSize:        0003B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    So, you are to update your graphics driver. Get it from AMD Support & Drivers.
      My Computer


  6. Posts : 25
    windows 7 Home Premium 64bit
    Thread Starter
       #16

    Downloaded new graphics drivers and uninstalled AMD drivers went to reboot as per AMD instructions , now can't log back in to Windows or Safe Mode. Keyboard & Mouse non responsive on the login page but work using the diagnostic disc. Any suggestions?
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #17

    Do a system restore to a point just earlier than the driver install.

    Then install the driver following the method: Driver Install - Device Manager.
    Point the driver update wizard to the downloaded driver.
      My Computer


  8. Posts : 25
    windows 7 Home Premium 64bit
    Thread Starter
       #18

    Sorry for the lapse in time Arc. The pc crashed during the restore process And after that I couldn't get it to boot up at all.
    I ended up doing a clean reinstall from a downloaded ISO following GregRocker's tutorial. It took 3 attempts to complete the install. I installed the video drivers from AMD as per your instructions as soon as I could. Started using the pc yesterday morning and it hasn't given me any problems yet.
    I again THANK YOU for all your help & suggestions.
    I will give it another couple of days and if no problems arise I will mark this thread as solved.

    Jim
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #19

    Well done, Jim :)

    Best of luck. I hope the problems will not return there.
      My Computer


  10. Posts : 25
    windows 7 Home Premium 64bit
    Thread Starter
       #20

    Well got to use the pc for a couple of days problem free. It crashed this morning and has been crashing within seconds after booting up.
    I will upload the dump files as soon as I can get them.
      My Computer


 
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