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Windows 7: BSOD playing guild wars 2 BCP1:00000000C0000005


05 Sep 2012   #1

Windows 7 x64
 
 
BSOD playing guild wars 2 BCP1:00000000C0000005

I'm running a pretty fresh install of windows I have only installed Avira, Guild Wars 2, Google chrome, and windows updates. I have been plagued by blue screens for a long time and wiping doesn't seem to help. Zip file is uploaded in the thread hope you guys can help all help is appreciated.

Thank you - Kevin

My System SpecsSystem Spec
.

05 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

BSOD Analyze
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8000288b5e4, fffff880027e9090, 0}

Probably caused by : ntkrnlmp.exe ( nt!KiDeferredReadyThread+e4 )

Followup: MachineOwner
---------

5: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff8000288b5e4, Address of the instruction which caused the bugcheck
Arg3: fffff880027e9090, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
nt!KiDeferredReadyThread+e4
fffff800`0288b5e4 80bd1e04000002  cmp     byte ptr [rbp+41Eh],2

CONTEXT:  fffff880027e9090 -- (.cxr 0xfffff880027e9090)
rax=0000000000000060 rbx=0000000000000004 rcx=0000000000000008
rdx=0000000000000008 rsi=fffffa8010019b50 rdi=fffffa8010019b50
rip=fffff8000288b5e4 rsp=fffff880027e9a70 rbp=f7fffa800fb155c0
 r8=0000000000000008  r9=0000000000000000 r10=fffff80002807000
r11=00000000000f00ff r12=0000000000000000 r13=00000001353febc0
r14=fffffa8010019c58 r15=0000000077584578
iopl=0         nv up ei pl nz na pe nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010202
nt!KiDeferredReadyThread+0xe4:
fffff800`0288b5e4 80bd1e04000002  cmp     byte ptr [rbp+41Eh],2 ss:0018:f7fffa80`0fb159de=??
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  CCC.exe

CURRENT_IRQL:  2

LAST_CONTROL_TRANSFER:  from fffff8000287c3de to fffff8000288b5e4

STACK_TEXT:  
fffff880`027e9a70 fffff800`0287c3de : 00000000`00000293 00000000`00000000 fffffa80`10019c58 fffffa80`10019b50 : nt!KiDeferredReadyThread+0xe4
fffff880`027e9af0 fffff800`02b6a504 : 00000000`00000000 fffffa80`0f977640 00000000`1bdc6500 fffff880`00000000 : nt!KiInsertQueue+0x1fe
fffff880`027e9b70 fffff800`02871af2 : 00000000`00000000 00000000`00000001 fffffa80`0f727280 fffffa80`0f727280 : nt!IoSetIoCompletionEx+0x58
fffff880`027e9ba0 fffff800`02885453 : fffffa80`0fb2c8a0 fffffa80`0f727280 fffff880`027e9ca0 00000000`1bdc65c0 : nt!NtReleaseWorkerFactoryWorker+0x196
fffff880`027e9c20 00000000`774d26ca : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`1b36f928 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x774d26ca


FOLLOWUP_IP: 
nt!KiDeferredReadyThread+e4
fffff800`0288b5e4 80bd1e04000002  cmp     byte ptr [rbp+41Eh],2

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt!KiDeferredReadyThread+e4

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

DEBUG_FLR_IMAGE_TIMESTAMP:  4fa390f3

STACK_COMMAND:  .cxr 0xfffff880027e9090 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_nt!KiDeferredReadyThread+e4

BUCKET_ID:  X64_0x3B_nt!KiDeferredReadyThread+e4

Followup: MachineOwner
BSOD Index STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

It's somehow related to your graphics card.

Download and install |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download

Reboot the computer in Advanced Boot Options

Boot up to your computer normally now Go to AMD Support & Drivers For auto detect AMD Driver Autodetect and install the latest drivers for your gfx card.

Suggest you to run memtest86+ to make sure your ram sticks are good ones (run for 8 passes at least).
RAM - Test with Memtest86+

Also get an update for your BIOS version. Your current ones are a bit old.
Code:
BIOS Version/Date    Award Software International, Inc. F7, 11/24/2010
Post back once you're done
My System SpecsSystem Spec
06 Sep 2012   #3

Windows 7 x64
 
 

Okay, I have installed Driver Fusion. My video and bios were already up to date as they can get. But, then I ran the memory test and had around 1085 errors before it was halfway through the first pass. Saw it said my memory was 64 bits. I do not know much about memory myself, but I knew it was suppose to say 128 bits. Got to checking my bios and changed it to ganged memory. Then I ran Memtest 86+ again and got 0 errors through 8 complete passes. Guild Wars 2 has ran well so far played for around 2 hours will reply back if the problem does persist as it does it randomly. Thank you for your help. Hopefully that was the problem.
My System SpecsSystem Spec
.


07 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for the update

Are you using the paid version of Avira? I would suggest you to use MSE Microsoft Security Essentials - Free Antivirus for Windows and see how your computer performs.

Let us know if you still have problems
My System SpecsSystem Spec
20 Sep 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi,
Did you get BSoDs anymore?
My System SpecsSystem Spec
20 Sep 2012   #6

Windows 7 x64
 
 

Yes the problem is resolved my memory was set to ganged in the bios and has fixed all my problems. I thank you for all the help and much more so for checking back.
My System SpecsSystem Spec
20 Sep 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Cool
Thanks for letting us know.
My System SpecsSystem Spec
Reply

 BSOD playing guild wars 2 BCP1:00000000C0000005




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