Windows 7: BSOD randomly in acer lappy

kslim · 05 Sep 2012

Hi guys,

My new acer laptop suffer in bsod randomly, but rarely happened during gaming. It happen almost everyday.
Manage to see "power state failure" during the blue screen.
Find out a very weird dump file which is 899mb
Appreciate your expertise in help. Thanks

model no: acer aspire V3-571G
It's a i7-3610QM with NV 640M notebook

richc46 · 05 Sep 2012

9.5
Welcome
I have checked several of your many BSODs and they are all consistent, the cause is either your card or a driver. Lets check the driver, which is the usual cause.

Code:

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\Richard\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\138QCE00\kslim\SF_06-09-2012\082912-18080-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
DbsSplayTreeRangeMap::Add: ignoring zero-sized range at ?fffff800`00b9c3c0?
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03258000 PsLoadedModuleList = 0xfffff800`0349d670
Debug session time: Wed Aug 29 08:56:43.489 2012 (GMT-4)
System Uptime: 0 days 1:13:53.520
Loading Kernel Symbols
...............................................................
................................................................
........................................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, fffffa800522ea10, fffff80000b9c3d8, fffffa800487a910}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys
Followup: MachineOwner
---------
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800522ea10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa800487a910, The blocked IRP
Debugging Details:
------------------

DRVPOWERSTATE_SUBCODE:  3
IRP_ADDRESS:  fffffa800487a910
DEVICE_OBJECT: fffffa8008235040
DRIVER_OBJECT: fffffa800809f1f0
IMAGE_NAME:  nvlddmkm.sys
DEBUG_FLR_IMAGE_TIMESTAMP:  4fd6a668
MODULE_NAME: nvlddmkm
FAULTING_MODULE: fffff8800f43c000 nvlddmkm
CUSTOMER_CRASH_COUNT:  1
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
BUGCHECK_STR:  0x9F
PROCESS_NAME:  System
CURRENT_IRQL:  2
LAST_CONTROL_TRANSFER:  from fffff80003342cd2 to fffff800032d4c40
STACK_TEXT:  
fffff800`00b9c388 fffff800`03342cd2 : 00000000`0000009f 00000000`00000003 fffffa80`0522ea10 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`032e05fc : fffff800`00b9c4c0 fffff800`00b9c4c0 00000000`00000000 00000000`00000002 : nt! ?? ::FNODOBFM::`string'+0x34a90
fffff800`00b9c430 fffff800`032e0496 : fffffa80`0a306c68 fffffa80`0a306c68 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`032e037e : 0000000a`52957736 fffff800`00b9cb18 00000000`00045626 fffff800`0344d748 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`032e0167 : 00000002`50499fc3 00000002`00045626 00000002`50499f06 00000000`00000026 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`032cc96a : fffff800`0344ae80 fffff800`03458cc0 00000000`00000002 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a

STACK_COMMAND:  kb
FOLLOWUP_NAME:  MachineOwner
FAILURE_BUCKET_ID:  X64_0x9F_IMAGE_nvlddmkm.sys
BUCKET_ID:  X64_0x9F_IMAGE_nvlddmkm.sys
Followup: MachineOwner
---------

Go to the Nvidia website and update driver.
Nvlddmkm.sys file descriptionProductname:NVIDIA Windows Kernel Mode Driver, Version 268.24 Description:NVIDIA Windows Kernel Mode Driver, Version 268.24 Company:NVIDIA Corporation

TheWolfPoP · 07 Sep 2012

Hi kslim!
I bought an Acer laptop 2 weeks ago (V3-571G) and I have exactly the same problem. BSODs with the title DRIVER_POWER_STATE_FAILURE caused by nvlddmkm.sys when the laptop is idle or a short time after it was idle. I tried 306.02, 304.79, 295.55 and 296.32, but nothing worked. If you managed to resolve your problem, could you please tell me how?

jeyml · 16 Mar 2013

Hello TheWolfPoP,have you managed to resolve the problem with the BSOD.I am using windows 7 x64 sp1 and i have this problems with the Driver powerstate failure and laptop randomly restarts if it stays idle for to long.Have you found a solution?

TheWolfPoP · 30 Mar 2013

Hi jeyml!
Sorry for being late answering you, but i haven't been active on this forum for a while.
Yes, i managed to resolve the BSODs. For me, the solution was Windows 8. Since i installed it, the laptop is working fine, except some minor famous bugs caused by this new Microsoft OS.
Also, if your actual Windows isn't exactly genuine, you could try to change it with one from another "source".

jeyml · 30 Mar 2013

Thanks for the reply,but i managed to figured out how to make it work with Windows 7 X64.After much debugging i have figured out that the problem was with the Kernel of the Windows.This drivers were made by Acer for the newest Kernel that Windows has to offer.In order to not have problems with the drivers you must Update Windows,but not all updates.Search in the update list 2 updated that refer to "Kernel for windows...",there are 2 of them,install them both and you won't have a problem.Hope it helps because i hate Windows 8.

Windows 7: BSOD randomly in acer lappy

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