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Windows 7: BSOD randomly shutdown pc

06 Sep 2012   #1

Windows 7 home premium 32bit
 
 
BSOD randomly shutdown pc

Dear all,

i have problem on laptop toshiba A300D with windows 7, 32bit premium.
I had vista and there was no problem, after i decided to upgrade to "better"
It sometimes crash few times in one time and another time it run like 5 hours without problems.

i am clueless, please help

My System SpecsSystem Spec
.

06 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

BSOD Analyze

BSOD Index
STOP 0x00000124: WHEA_UNCORRECTABLE_ERROR

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, 85cf28fc, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Go through this link and let us know what you have done.
Stop 0x124 - what it means and what to try
My System SpecsSystem Spec
06 Sep 2012   #3

Windows 7 home premium 32bit
 
 

thank you..

1, no hardware is overclocked
2, it is notebook - cooled turning off even if it is put on air condition system
3, it is fresh installation with latest drivers from toshiba site (my question is if is possible that some incompatible drivers have been downloaded via windows updates?? )
4, bios is not updated, but i am afraid that it will shut down when update will work - it cause total damage of notebook ?? or it is possible to continue after turn on ?
5, i will test ram and HDD, should i test something else?
6, is possible that when i rollback to vista problem will be solved or not?

thank you in advance
My System SpecsSystem Spec
.


06 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Windows vista and windows 7 have the same system requirements but did you run the upgrade adviser before installing windows 7? Windows 7 Upgrade Advisor - Download - Microsoft Windows
My System SpecsSystem Spec
06 Sep 2012   #5

Windows 7 home premium 32bit
 
 

actually i dont..should i if now running on win 7 or it is worthless?
My System SpecsSystem Spec
06 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I went through your dump again, here's what shows why its hardware
There's a possibility that its a Processor issue


Code:
STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: hardware

IMAGE_NAME:  hardware

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

BUCKET_ID:  0x124_AuthenticAMD_PROCESSOR_CACHE_PRV

Followup: MachineOwner
First stress your hardware with Hardware - Stress Test With Prime95 and post back results.
My System SpecsSystem Spec
07 Sep 2012   #7

Windows 7 home premium 32bit
 
 

pc shut down till 3,4 mins, temperatures of proc was when test ran around 85-90c


V24OptionsConverted=1
WGUID_version=2
StressTester=1
UsePrimenet=0
MinTortureFFT=8
MaxTortureFFT=32
TortureMem=8
TortureTime=15
ErrorCheck=1
Left=25
Top=25
Right=985
Bottom=575
W1=0 0 942 157 0 -1 -1 -1 -1
W2=0 157 942 314 0 -1 -1 -1 -1
W3=0 314 942 471 0 -1 -1 -1 -1

[PrimeNet]
Debug=0



OldCpuSpeed=2261
NewCpuSpeedCount=2
NewCpuSpeed=2095
ComputerGUID=ff409285fa104e2048c49e097db29904


i dont know if it was caused by this test or just usual random shutdown
My System SpecsSystem Spec
07 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

It seems you're laptop is having overheating issues.
What is the age of this laptop and its hardware? and how recent did you install windows 7 on it?
Do you have a cooler for your laptop?
My System SpecsSystem Spec
07 Sep 2012   #9

Windows 7 home premium 32bit
 
 

it has around 3,4 years i think and win was installed month or two ago i dont remember..do not have cooling pad but i can try to put it on air condition system right now (i am at work) . i also tried to run memtest and pc shutdown 1st time after 7min, then after 5 and now after 2,5min

should i dissasemble notebook and clean ran or what?
My System SpecsSystem Spec
07 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Yes you can. What's the status of its warranty?
My System SpecsSystem Spec
Reply

 BSOD randomly shutdown pc




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