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Windows 7: BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116

17 Sep 2012   #21
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

at the same time i have atikmpag.sys bsod...any help on this..its really frustrating me...


My System SpecsSystem Spec
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17 Sep 2012   #22
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did you do any of the suggestions given?
Upload the dumps you are getting.
My System SpecsSystem Spec
17 Sep 2012   #23
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

right now i just uninstalled all mentioned above along with riva tuner..but i am unable to reset the setting for it.bug report attached
My System SpecsSystem Spec
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17 Sep 2012   #24
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Seen the dump and your bug check 116
Go through this thread: STOP 0x116: VIDEO_TDR_ERROR troubleshooting
My System SpecsSystem Spec
17 Sep 2012   #25
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

i have almost tried it..my problem is gpu overheating..while playing any game it will reach to 90 degree or more
My System SpecsSystem Spec
17 Sep 2012   #26
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

omg.

Is it under warranty?
You may have to get it replaced. Or get a cooler?

Please read this quote from one of our bsod experts:

Quote   Quote: Originally Posted by usasma View Post
These are predominantly STOP 0x116 errors - and there's a limited number of possibilities there.
More info at this link: BSOD Index

The 3 most common causes for this are:
- video driver issues
- overheating
- bad video card

I would suggest:
- downloading the appropriate ATI Driver - and only the driver, not the Catalyst Control Center. Pick option 2 in torrentg's link. FYI - I have seen issues occasionally with the CCC program.
- uninstalling all the current ATI stuff from Control Panel...Programs...Uninstall a program
- install the drivers that you downloaded

Then, open up the case and ensure that the graphics card's fan is working, and that there's no dust/crud obstructing the airflow inside the case.

If that does not fix the problems, then I'd suggest trying another video card. Since the computer is less than a year old, I'd expect that a defective video card would be covered under the manufacturer's warranty.
My System SpecsSystem Spec
17 Sep 2012   #27
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ya when i run the dell diagnostics battery error came..not so sure about error code..btw my battery life is also gone..it lasts only for 10 mins
My System SpecsSystem Spec
18 Sep 2012   #28
Debbie B

Windows 7 Enterprise x64
 
 

Hi,

You can go ahead and replace the battery. However, if your system is under One year purchase window, share your system service tag in a private message only and I will get that replaced for you. Kindly do not share service tag in an open forum.

You can even try running your system on AC Adaptor power only and check the system performance during that time. Ensure that battery is not installed in the system during this test.

Let me know if your computer works fine on direct AC Adaptor power or not?
My System SpecsSystem Spec
22 Sep 2012   #29
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

i have tried without battery & still problem repeats..
battery error code3600:0853
i jus want to know what exactly the problem is?
pl help me..its killing me
whether it is software or hardware issue?
My System SpecsSystem Spec
24 Sep 2012   #30
Debbie B

Windows 7 Enterprise x64
 
 

Hi imnsu,

It's not a software issue. It seems like a CMOS battery failure. If possible, try replacing CMOS battery which could fix the issue.
My System SpecsSystem Spec
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 BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116




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