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Windows 7: BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116

06 Sep 2012   #1
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116

i have attached the dump folder.pl help me.


My System SpecsSystem Spec
06 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Hello and welcome aboard, imnsu

► You are getting a Video TDR Error, stop 0x116, probably caused by your Display driver.
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800485c4e0, fffff88004c238b8, 0, 2}

*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+78b8 )

Followup: MachineOwner
The driver is much older, you need to update it from the manufacturer's website: AMD Support & Drivers
Code:
lmvm atikmpag
start             end                 module name
fffff880`04c1c000 fffff880`04c71000   atikmpag T (no symbols)           
    Loaded symbol image file: atikmpag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
    Image name: atikmpag.sys
    Timestamp:        Wed Oct 26 06:51:58 2011 (4EA760B6)
    CheckSum:         0005289A
    ImageSize:        00055000
► Download and install Speccy, monitor the heat of the system, specially just before the crashes.

► After doing these, if there are further crashes (expected), let us know with the dumps. I am not suggesting a lot at a time.

► And, How old the laptop is? is it still under warranty?
My System SpecsSystem Spec
06 Sep 2012   #3
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

actually this time i updated the graphics card using windows update.before that i have used 12.8 latest version too..& also removed old drivers by driver sweeper & atiremover..no use..i just wanna make sure whether it is a hardware or software isuue
My System SpecsSystem Spec
06 Sep 2012   #4
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

actually this time i updated the graphics card using windows update.before that i have used 12.8 latest version too..& also removed old drivers by driver sweeper & atiremover..no use..i just wanna make sure whether it is a hardware or software isuue

laptop is 2 years old & its not under warranty..if so i would have replaced my motherboard freely by dell..
My System SpecsSystem Spec
06 Sep 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Windows update does not update ATI .... ATI is outsider for windows.

Do you mean you did it via driver update wizard?
My System SpecsSystem Spec
06 Sep 2012   #6
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

no.i did it in windows update only..just see the image
My System SpecsSystem Spec
06 Sep 2012   #7
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

no.i did it in windows update only..just see the image
My System SpecsSystem Spec
06 Sep 2012   #8
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

Better you get those from the manufacturer's website But while installing, dont install the catalyst control center.
My System SpecsSystem Spec
07 Sep 2012   #9
imnsu

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

ya i have tried all..no use..so i re installed os n then updated lik this..any other solution
My System SpecsSystem Spec
07 Sep 2012   #10
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit 9926 Multiprocessor Free
 
 

There are some other things to do for Video TDR errors.

It may be caused by some simple things like just accumulation of dust or overheating; or some drastic things like a faulty graphics card.

Have you monitored the the system heat, and the graphics card temperature? Are those normal or high? What is the temperature just before the crash?

If you are in warranty, contract your vendor. I am trying if I can contact any dell personnel.
My System SpecsSystem Spec
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 BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116




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