BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116

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  1. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD error in dell studio 1558 laptop,locale id 1033,bccode 116


    i have attached the dump folder.pl help me.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello and welcome aboard, imnsu :)

    ► You are getting a Video TDR Error, stop 0x116, probably caused by your Display driver.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 116, {fffffa800485c4e0, fffff88004c238b8, 0, 2}
    
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+78b8 )
    
    Followup: MachineOwner
    The driver is much older, you need to update it from the manufacturer's website: AMD Support & Drivers
    Code:
    lmvm atikmpag
    start             end                 module name
    fffff880`04c1c000 fffff880`04c71000   atikmpag T (no symbols)           
        Loaded symbol image file: atikmpag.sys
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Wed Oct 26 06:51:58 2011 (4EA760B6)
        CheckSum:         0005289A
        ImageSize:        00055000
    ► Download and install Speccy, monitor the heat of the system, specially just before the crashes.

    ► After doing these, if there are further crashes (expected), let us know with the dumps. I am not suggesting a lot at a time.

    ► And, How old the laptop is? is it still under warranty?
      My Computer


  3. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    actually this time i updated the graphics card using windows update.before that i have used 12.8 latest version too..& also removed old drivers by driver sweeper & atiremover..no use..i just wanna make sure whether it is a hardware or software isuue
      My Computer


  4. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    actually this time i updated the graphics card using windows update.before that i have used 12.8 latest version too..& also removed old drivers by driver sweeper & atiremover..no use..i just wanna make sure whether it is a hardware or software isuue

    laptop is 2 years old & its not under warranty..if so i would have replaced my motherboard freely by dell..:)
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Windows update does not update ATI .... ATI is outsider for windows.

    Do you mean you did it via driver update wizard?
      My Computer


  6. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    no.i did it in windows update only..just see the image
      My Computer


  7. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #7

    no.i did it in windows update only..just see the image
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Better you get those from the manufacturer's website But while installing, dont install the catalyst control center.
      My Computer


  9. Posts : 29
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #9

    ya i have tried all..no use..so i re installed os n then updated lik this..any other solution
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    There are some other things to do for Video TDR errors.

    It may be caused by some simple things like just accumulation of dust or overheating; or some drastic things like a faulty graphics card.

    Have you monitored the the system heat, and the graphics card temperature? Are those normal or high? What is the temperature just before the crash?

    If you are in warranty, contract your vendor. I am trying if I can contact any dell personnel.
      My Computer


 
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