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Windows 7: BSOD playing wow/gw2 - dxgmms1

25 Sep 2012   #11
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is caused by HIDCLASS.sys.
  1. Right click on the My Computer icon> Select manage. It will open the computer management window.
  2. Click on the "Device manager" in the left pane.
  3. Expand USB Serial Bus Controller.
  4. Right click > Uninstall them all, one by one.
  5. When Done, restart the computer.
  6. On restart, the necessary drivers will be auto-installed.

One more thing, please update your network driver. Realtek PCIe GBE Family Controller.
  1. download the network card driver from manufactuer's website.
  2. Then reinstall the driver:
  3. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  4. Double click to expand "Network adaptors".
  5. Right click your network card and click Uninstall.
  6. Check "Delete driver software for this device" check box, click OK.
  7. Restart the computer

If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

Let us know the results.


My System SpecsSystem Spec
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25 Sep 2012   #12
davidfitz

Windows 7 Home Premium 64 bit
 
 

Ive followed the steps you outlined Arc.

Another Blue screen on start up
My System SpecsSystem Spec
25 Sep 2012   #13
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now, disconnect whatever is attached with the USB ports other than keyboard and mouse. Restart the computer and see if it is crashing again or not.

If it crashes, turn USB selective suspense on and see if it changes the situation or not.
My System SpecsSystem Spec
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25 Sep 2012   #14
davidfitz

Windows 7 Home Premium 64 bit
 
 

Thank you for the help Arc.

I only have mouse, keyboard and an external HDD attached via usb.

I removed the HDD and rebooted.

Another bluescreen at start-up.

EDIT: USB selective suspense is already enabled
My System SpecsSystem Spec
25 Sep 2012   #15
Maguscreed

Microsoft Community Contributor Award Recipient

Windows 7 x64
 
 

you want selective suspend DISABLED, it causes far more problems than it solves. I've actually taken to disabling it on new builds.
My System SpecsSystem Spec
26 Sep 2012   #16
davidfitz

Windows 7 Home Premium 64 bit
 
 

This time selective suspend was disabled. Another blue screen boot.
My System SpecsSystem Spec
26 Sep 2012   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Now, disable Driver Verifier. Follow Option Two. (as it is stop 0xC9)

Observe hoe the computer is running. Report back with results.
My System SpecsSystem Spec
26 Sep 2012   #18
davidfitz

Windows 7 Home Premium 64 bit
 
 

Sorry Arc, the computer blue screens on boot with the USB suspend both enabled and disabled.

Misread your post Arc. I'll disable verifier and report back. Should the USB suspend be disabled also?
My System SpecsSystem Spec
26 Sep 2012   #19
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Assuming you followed what is stated in post #11, you disable verifier and turn off USB Selective Suspense.

Do one more thing, Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Now, reboot, and report back.
My System SpecsSystem Spec
26 Sep 2012   #20
davidfitz

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by Arc View Post
Assuming you followed what is stated in post #11, you disable verifier and turn off USB Selective Suspense.

Do one more thing, Free up the startup.
  1. Click on the Start button
  2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
  3. Select the “Startup” tab.
  4. Deselect all items other than the antivirus.
  5. Apply > OK
  6. Accept the restart.
Now, reboot, and report back.
Ok ,thanks. I did follow post 11 and have followed the above too.

Freed start up, disabled verifier, disabled USB suspense.

I will attemp to use the PC and report back if/when the next blue screen appears.

Thank you.
My System SpecsSystem Spec
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 BSOD playing wow/gw2 - dxgmms1




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