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Windows 7: Random BSOD's since the build of the computer on March

06 Sep 2012   #1

Windows 7 Ultimate x64
 
 
Random BSOD's since the build of the computer on March

First of all, I'm new here and I would like to greet all of you who spend part of your time helping other people.


Well, these BSOD's have been occurring since March when I built my computer. The situation in which a BSOD mostly appears is while gaming. However, a BSOD sometimes happens while browsing or listening to music. The computer specs are the following:

- Processor Core i5 2500k (stock)
- Motheboard ASUS P8Z68-V PRO/GEN3
- 8GB 2x4GB Corsair Vengeance CMZ8GX3M2A1600C9
- Sapphire Radeon HD6950 2GB
- Seagate 1TB HDD
- SSD Corsair Force 3 90GB
- Power Supply Seasonic S12II Bronze 520 W
- LG Optical Drive

I have tried many things to diagnose the problem, as follows, but with no success:

- Memtest86+ with the two memory sticks (Dual Channel) and either one alone. No Errors.
- Updated the motherboard to the latest BIOS
- Driver Verifier (as described in its thread)
- Updated the Video Card drivers (I've never used tools like Driver Sweeper, just removed the remaining files after the uninstall)
-Updated the chipset drivers
- sfc /scannow (It has detected two corrupted files once (cmd.exe and another one, but I've already replaced them. Since then, no problems)
- Cleaned out the dust

Lately, I disabled all the non Windows services (all of them stopped) and only a few startup items are enabled. However, BSOD's continue to show up.

I have found in the registry a binary mof fail related to monitor.sys driver:

http://lh6.googleusercontent.com/-UB...00/Drivers.jpg

Does it mean anything?

The video card hasn't been presenting any artifacts and the computer has not been overheating. It run with a good air flow. Maybe it's an OS problem, I don't know.

I think somehow the problems are caused by a faulty driver or a hardware problem. But I haven't identified the cause.

I attached the zip file.

Thanks in advance,
Gabriel.


My System SpecsSystem Spec
.

08 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

I'll start with problematic software:
Code:
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Start Menu\Programs\Autodesk\AutoCAD 2011	Public:Start Menu\Programs\Autodesk\AutoCAD 2011	Public
They both are known cause of BSODs. Please remove them while we are trying to figure out the problem with your comp and run SFC scannow again.

Test your hard drive following steps on Disk Check then Hard drive scan usings SeaTools -
SeaTools for Windows | Seagate - Both long and short tests

Your blue screens come with lot of different Bug Checks (I've checked the older ones as well). A mixture of device drivers and hardware related.

1. BugCheck C2 :: BAD_POOL_CALLER (c2 = BSOD Index Usual causes: Device driver, Memory
2. BugCheck 18 :: REFERENCE_BY_POINTER (18) BSOD Index Usual causes: Device driver, kernel, hardware
3. BugCheck 50 :: PAGE_FAULT_IN_NONPAGED_AREA (50) BSOD Index Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus, Device driver, NTFS corruption, BIOS
4. BugCheck 3B :: SYSTEM_SERVICE_EXCEPTION (3b) BSOD Index Usual causes: System service, Device driver, graphics driver, memory
5. BugCheck 10D :: WDF_VIOLATION (10d BSOD Index Usual causes: Device driver, Memory
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 10D, {5, 0, 1202, fffffa800a8447f0}

Unable to load image \SystemRoot\system32\DRIVERS\MijXfilt.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for MijXfilt.sys
*** ERROR: Module load completed but symbols could not be loaded for MijXfilt.sys
Probably caused by : MijXfilt.sys ( MijXfilt+363a )
Caused by your MotioninJoy simulate Xbox 360 controller (virtual Xinput device)

Code:
0: kd> lmvm MijXfilt
start             end                 module name
fffff880`08c00000 fffff880`08c22000   MijXfilt T (no symbols)           
    Loaded symbol image file: MijXfilt.sys
    Image path: \SystemRoot\system32\DRIVERS\MijXfilt.sys
    Image name: MijXfilt.sys
    Timestamp:        Sat May 12 10:27:12 2012 (4FADE6A0)
    CheckSum:         00022009
    ImageSize:        00022000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
I would recommend checking if there are driver updates for this device, if not. Do a complete uinstallation of them using Driver sweeper |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download in Safe mode of Advanced Boot Options and install them afresh.

6. It seems that you are having problems with Direct X as well, follow steps in this link for basic fixes Diagnosing basic problems with DirectX

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff8e01037a100, 1, fffff8800593aebd, 5}


Could not read faulting driver name
Probably caused by : dxgmms1.sys ( dxgmms1!VidMmCloseAllocation+35 )

Followup: MachineOwner
---------
7. BugCheck A :: IRQL_NOT_LESS_OR_EQUAL (a) BSOD Index Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility.
8. BugCheck C5 :: DRIVER_CORRUPTED_EXPOOL (c5) BSOD Index Usual causes: Device driver, Memory
During these tests you can use Speccy - System Information - Free Download to monitor your computer temps.

Take your time and reply but do let us know all that you've done.
My System SpecsSystem Spec
13 Sep 2012   #3

Windows 7 Ultimate x64
 
 

Thanks for your response and your help. I'll describe everything I've done until now.

I've had more BSODs since then, many of them in the same day :/. I uninstalled Daemon Tools Lite and The Motioninjoy Drivers, both in Safe Mode. I didn't find Motioninjoy Drivers with Driver Sweeper.

When I tried to uninstall all the Autodesk related programs, it didn't let me. It said the Windows Installer service was disabled and I could not do this manually because the Windows was in the Safe Mode. Then, I started the uninstall through the normal Windows startup. During the uninstall (it was almost finished, at least I think it was...) a DRIVER_CORRUPTED_EXPOOL BSOD appeared (091112-19656-01.dmp). There were remaining Autodesk files which I removed manually. I also used Ccleaner to wipe out all the Autodesk entries from the registry. Is it safe to fix all the registry issues that Ccleaner finds? I only fixed Autodesk entries.


Things I have done:

1.Executed Disk Check on the SSD and the two partitions of the HDD. No Errors.

2.SeaTools HDD Scan. The S.M.A.R.T Control, short and long tests passed. No Errors.

3.dxdiag.exe informs that everything is fine.

4.sfc /scannow didn't find errors

5.I checked the BIOS and I found interesting things. Both Memory Frequency and DRAM Voltages were set to AUTO. I modified them to 1333MHz and 1.5V, respectively. The timings were set to AUTO too and then I modified the entries to the memory's default values (9-9-9-24). It's been one day without BSODs! I don't know if these changes are important, but I remembered two situations that have occurred regarding to memory.

When I did the smoke test on March, the PC didn't turn on. The DRAM LED was backlit. I pushed the Mem OK! button but it didn't work. I removed the two memory sticks and inserted them again. Then the PC booted up. But I couldn't use it without a sudden restart after a few minutes I turned it on. I figured out it was caused due the X.M.P settings applied to memory in BIOS. Then, I changed it to JEDEC and it was in this way until yesterday. Could be the crashes related to BIOS settings?


Things I have to do:

1.Check how the computer performs with one stick inserted.

2.Do the stress tests.

3.Do the Memtest86+ again. I've found in the Corsair Forums that the Legacy USB option when enabled in BIOS could generate erroneous results. True or not, I disabled that.

I attached the latest SF zip with all the newest minidumps.


Regards,
Gabriel.
My System SpecsSystem Spec
.


14 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Good troubleshooting so far.

Have you check the SSD firmware for an update?

Those RAM settings in BIOS should be OK, we may need to check them again later.
When you run memtest86+ you need to run for 7 full passes, best to run overnight.
Leave both RAM cards installed for this test.
For reference: RAM - Test with Memtest86+

You've had 8 crashes since your last upload.
Code:
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0xA_nt!KiInsertQueue+1d0
-------------------------------------------------------------------------------------------------------------------------------------
STOP 0x000000D1: DRIVER_IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Device driver
IMAGE_NAME:  dxgmms1.sys
FAILURE_BUCKET_ID:  X64_0xD1_dxgmms1!VIDMM_GLOBAL::UnreferenceDmaBuffer+7d
-------------------------------------------------------------------------------------------------------------------------------------
STOP 0x00000050: PAGE_FAULT_IN_NONPAGED_AREA
Usual causes:  Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS
PROCESS_NAME:  TESV.exe
IMAGE_NAME:  dxgmms1.sys
FAILURE_BUCKET_ID:  X64_0x50_dxgmms1!VidMmCloseAllocation+35
--------------------------------------------------------------------------------------------------------------------------------------
STOP 0x000000C5: DRIVER_CORRUPTED_EXPOOL
Usual causes:  Device driver, ?Memory
PROCESS_NAME:  msiexec.exe
FAILURE_BUCKET_ID:  X64_0xC5_2_nt!ExDeferredFreePool+1ed
The second and third crashes listed above are DirectX related.
Do the DirectX fix linked in koolkat77's post.

The forth crash is blaming Microsoft's Windows Installer program, likely not the cause.
Could be a program you installed causing the crash, did you get a crash while installing something?


System Event Logs:
There are a lot of these.
Code:
Event[8568]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Processor-Power
  Date: 2012-06-06T22:36:43.587
  Event ID: 26
  Task: N/A
  Level: Information
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: Gaberalt-PC
  Description: 
Processor 0 in group 0 exposes the following:

3 idle state(s)
0 performance state(s)
8 throttle state(s)

From the App Event Log, confirming
Event[29364]:
  Log Name: Application
  Source: Microsoft-Windows-WMI
  Date: 2012-09-05T17:20:31.000
  Event ID: 10
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Gaberalt-PC
  Description: 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
This is indicating your CPU is overheating.
What CPU cooler do you have?
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

Code:
Event[10422]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-06-07T13:41:29.485
  Event ID: 7030
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Gaberalt-PC
  Description: 
The LogMeIn Hamachi Tunneling Engine service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.

Event[10423]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-06-07T13:41:29.535
  Event ID: 7009
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Gaberalt-PC
  Description: 
A timeout was reached (30000 milliseconds) while waiting for the LogMeIn Hamachi Tunneling Engine service to connect.

Event[10424]:
  Log Name: System
  Source: Service Control Manager
  Date: 2012-06-07T13:41:29.535
  Event ID: 7000
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Gaberalt-PC
  Description: 
The LogMeIn Hamachi Tunneling Engine service failed to start due to the following error: 
The service did not respond to the start or control request in a timely fashion.
This driver is out of date.
Code:
hamachi.sys  Thu Feb 19 2009 - LogMeIn Hamachi Virtual network interface driver
This program is known to cause problems with Windows 7.
Update the program or uninstall for testing.

Code:
Event[14459]:
  Log Name: System
  Source: Disk
  Date: 2012-06-17T19:55:50.587
  Event ID: 11
  Task: N/A
  Level: Error
  Opcode: N/A
  Keyword: Classic
  User: N/A
  User Name: N/A
  Computer: Gaberalt-PC
  Description: 
The driver detected a controller error on \Device\Harddisk2\DR2.
Which port is your SSD connected to?

Your System Event Logs stop on Date: 2012-08-14.
To check the System Event Log settings.
1. Start Event Viewer.
2. In the console tree, expand Windows Logs and select System.
3. On the Action menu, click Properties.
4. In the General Tab, ensure 'Enable logging' is checked.
Maximum log size should be 20480
Under 'When maximum event log size is reached': select 'Overwite events as needed (oldest events first)'
Click OK.
If you are still not getting new System Event Logs, you can 'Clear Log' on the same page.

When you install a new graphics driver you should always uninstall the driver and run Driver Sweeper to get rid of the old driver before you install the new driver.

Let us know if you have any questions.
My System SpecsSystem Spec
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 Random BSOD's since the build of the computer on March




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