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Windows 7: BSOD Running Kimgdoms of Amalur

06 Sep 2012   #1
rgriffiths6

windows 7 64 bit
 
 
BSOD Running Kimgdoms of Amalur

My computer blue screened while running Kingdoms of Amalur. During kingdoms of amalur the whole game was missing sound, the image slowly deteriorated and lagged and then the pc blue screened.

Before this it has been having strange issues where it starts to stutter, the performance deteriorates and results in a crash if i do not restart. often restarting will fix the problem, sometimes it starts again however. I notice first the sound starts to crackle then the image stutters, then it begins to freeze with grinding sound, then it eventually crashes. It also has these issues when watching movies online (for example on youtube). It means I have to start a game, wait for the deterioration, restart, then play again and usually it works for the rest of the evening.

When looking in resource monitor it appeared maybe the pagefile was thrashing my hard drive so I do not know if this is the cause. Also, event viewer shows boot degredation warnings constantly but I do not know how to solve this. I believe all these issues may be related.

I hope you can help me with my problem.

Robert Griffiths


My System SpecsSystem Spec
.
07 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Problematic software:
Code:
DAEMON Tools Lite    "c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun    Rob-PC\UpdatusUser    HKU\S-1-5-21-2816489134-178092442-3553207362-1003\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Please uninstall DAEMON tools, it is a known cause of BSODs. Also uninstall Acronis related software.

BSOD Analyze
BSOD Index http://www.sevenforums.com/crashes-d...tml#post356791
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {19, 0, fffff880009b2180, 4}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
I don't see any antivirus installed, or probably missed it? Let me know what antivirus you are using. Many members here suggest MSE as the most compatible antivirus for window 7, and I use it myself! Microsoft Security Essentials - Free Antivirus for Windows

After doing the above, Stress test your hardware with: Hardware - Stress Test With Prime95

Post back
My System SpecsSystem Spec
07 Sep 2012   #3
rgriffiths6

windows 7 64 bit
 
 

Hello,

Thank you for replying. I removed the software as suggested and will perform a reboot in a moment to see if I get similar boot degradation errors. I am running McAfee Internet Security. Very occasionally my PC seems to think I have no security software installed, however I usually get these messages after a crash. The Security Software appears to run normally most of the time.
My System SpecsSystem Spec
.

07 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks

You can keep MSE for a test (Also run full scan if possible to make sure you're free of viruses)

Keep us informed of the hardware stress test
My System SpecsSystem Spec
07 Sep 2012   #5
rgriffiths6

windows 7 64 bit
 
 

Hello, Which test did you want me to run? I have a choice of:

1. Small FFT's
2. In place large FFT's
3. Blend

I also replaced McAfee with the one you mentioned and ran a full scan, no viruses were detected.

I was wondering if my issue may be memory related however. I noticed sometimes the pagefile shows unusually large activity in resource monitor and am suspicious that it may be thrashing the hard drive. Also, sometimes the file mentioned in the boot degradation errors I told you about shows svchost, which I read online is linked to the pagefile. Finally, I am getting a new error in event viewer- error 500- which is a video memory degradation error, however I read online that this can appear if the RAM is having issues. I wondered therefore, if all three of these errors are linked and if perhaps the issues I am receiving are due to faulty RAM?

As I don't know much about these things though I figure you guys are better with that info than I am!
My System SpecsSystem Spec
07 Sep 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi

Blend test would be good.
  1. How many sticks of ram do you have?
  2. What's the age of the system?
  3. Is anything overclocked?
If you want to test your ram, you may follow this tutorial for 8 passes; preferably overnight:
RAM - Test with Memtest86+
My System SpecsSystem Spec
07 Sep 2012   #7
rgriffiths6

windows 7 64 bit
 
 

Hello,

1. I have 3 sticks of Ram, 2 GB each.

2. I have had the system since just before Christmas 2009, so not even 3 years old yet.

3. Nothing is overclocked.
My System SpecsSystem Spec
07 Sep 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

At first insert one stick at a time and see how your computer performs. Test the same way with rest of the sticks.
Then run the memory test.
My System SpecsSystem Spec
07 Sep 2012   #9
rgriffiths6

windows 7 64 bit
 
 

Hello,

Thanks I will try the memory test either tonight or tomorrow night and get back to you.

The prime test ran for an hour and a half on blend, conducted 33 tests, and reported no errors or warnings.
My System SpecsSystem Spec
07 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Sounds good
Will be waiting for the memory test results
My System SpecsSystem Spec
Reply

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