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Windows 7: BSOD: random times, daily, ntoskrnl.exe and sometimes dxgmms1.sys

06 Sep 2012   #1
crighton

Windows 7 64
 
 
BSOD: random times, daily, ntoskrnl.exe and sometimes dxgmms1.sys

Most of the time I get a BSOD with ntoskrnle.exe

Updated video card drivers and motherboard drivers. Had an ATI graphics card, pulled it and removed drivers. Running only onboard Intel hd3000 to eliminate the graphics card.
Same thing.
Motherboard: Asus P8H67M Pro

Any ideas to nail this one down?

Last few minidumps attached.


My System SpecsSystem Spec
.
07 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

All of the minidump files blame usbhub.sys, do you have usb hub. The bugcheck code is FE, which usually point to USB device driver. One generic way to solve issue with usb BSODs is to go to device manager, under usb list, click properties and uninstall everything, then restart your computer

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa80082fe060, fffff80000b9c3d8, fffffa80088016b0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : usbhub.sys

Followup: MachineOwner
Let us know if it helps
My System SpecsSystem Spec
07 Sep 2012   #3
crighton

Windows 7 64
 
 

Tks, I have a monitor with two USB ports. I'm assuming that counts as a USB hub. I'll give what you said a shot. I updated the motherboard BIOS last night as I noticed they came out with a new version a couple days ago (a few months since the last release), so I'm going to wait a few days to see if that makes a difference. If not, I'll try your steps above. If that doesn't work, I'll remove the USB 'hub' physically from the back of the computer to rule it out as well.
My System SpecsSystem Spec
.

07 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Alright
Keep us posted
My System SpecsSystem Spec
13 Sep 2012   #5
crighton

Windows 7 64
 
 

Looks like BIOS update did it. Went from getting 1-3 BSOD's a day to none in 8 days so far. If it changes, I'll be posting again, but it looks stable now.

For anyone else with this motherboard and same issue, I was on BIOS Version 3802, now on 3806 release Sept 4, 2012.

It was in bios updated "2.Enhance compatibility with some USB devices." so koolkat you may have nailed it pointing to USB.
My System SpecsSystem Spec
14 Sep 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Glad you got it sorted.
Thanks for sharing your results
My System SpecsSystem Spec
10 Oct 2012   #7
crighton

Windows 7 64
 
 

Well the BSOD's came back. It only lasted about 1 week and a bit. I went down the USB route as koolkat suggested. Tried unplugging USB hub on monitor and USB printer to eliminate those as possibilities. No luck so far, still getting BSOD's. Any other Ideas?
My System SpecsSystem Spec
11 Oct 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

My System SpecsSystem Spec
Reply

 BSOD: random times, daily, ntoskrnl.exe and sometimes dxgmms1.sys




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