Windows 7: BSOD: Playing Online Game (Elsword)

cdeas15 · 07 Sep 2012

Recently I have been experiencing blue screen errors when I play this online game called Elsword. It occurs randomly as well. I can play for a few hours with no issues, or in a couple of minutes my computer will either freeze or give me the BSOD. When I reload my laptop, I sometimes experience the BSOD when I'm putting in my password to log into Windows.

**koolkat77** · 08 Sep 2012

Welcome

While I go through your dumps

Please upload your msinfo32.nfo file. To get this:

Click on the Start
Type msinfo32 into the Search programs and files box
When it opens, go to File, Save
Save as msinfo32.nfo and save in a place you will remember
Let it finish the process of gathering and saving the system info
Right click the .nfo file, click send to compressed (zipped) folder
Upload the .zip file here.

**koolkat77** · 08 Sep 2012

Probably caused by : dxgmms1.sys

You seem to be having problems with dxgmms1.sys -DirectX Graphics MMS follow the steps in this page Diagnosing basic problems with DirectX.

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL :: BSOD Index :: Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {ffffffffffbfdb05, 2, fffff6ffffffdfe8, fffff8000318cb5e}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!PpmCheckRun+7e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)

I can't say anything about this until I receive your msinfo32.

See ya

cdeas15 · 08 Sep 2012

Here you go.

**koolkat77** · 08 Sep 2012

Thanks.

Please uninstall AVG, replace with MSE Microsoft Security Essentials - Free Antivirus for Windows and uninstall Norton Backup from your computer while we test.

Code:

Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public

Let me know the results of the DirectX diagnoses and post back if you're getting more blue screens

cdeas15 · 08 Sep 2012

I'm not sure if this is what you asked for when you said DirectX Diagnosis, but here.

I would also like to point out that when I play the online game, sometimes my computer will randomly restart out of nowhere. Sometimes the screen will show a glitchy effect, then freeze. Any ideas as to why this is happening?

**koolkat77** · 08 Sep 2012

Re-read my post #3
When did you get this laptop? Is it under warranty?

cdeas15 · 08 Sep 2012

I got this laptop a year and half ago. I don't think it's under warranty.

**koolkat77** · 08 Sep 2012

Alright

Is flash player updated to the latest version?
Get them from here Download Flash Player 11.4.402.265 (IE) - FileHippo.com (scroll down you will see all the versions 32 & 64 bit for both IE and NON IE browsers)

and oh which browser are you using?

cdeas15 · 08 Sep 2012

I have the latest version of flash player. I use Google Chrome.

Windows 7: BSOD: Playing Online Game (Elsword)

BSOD: Playing Online Game (Elsword) problems?