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Windows 7: BSOD: Playing Online Game (Elsword)

07 Sep 2012   #1
cdeas15

MS Windows 7 Home Premium 64-bit SP1
 
 
BSOD: Playing Online Game (Elsword)

Recently I have been experiencing blue screen errors when I play this online game called Elsword. It occurs randomly as well. I can play for a few hours with no issues, or in a couple of minutes my computer will either freeze or give me the BSOD. When I reload my laptop, I sometimes experience the BSOD when I'm putting in my password to log into Windows.


My System SpecsSystem Spec
.

08 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

While I go through your dumps

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
08 Sep 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Probably caused by : dxgmms1.sys

You seem to be having problems with dxgmms1.sys -DirectX Graphics MMS follow the steps in this page Diagnosing basic problems with DirectX.

STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL :: BSOD Index :: Usual causes: Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck A, {ffffffffffbfdb05, 2, fffff6ffffffdfe8, fffff8000318cb5e}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : ntkrnlmp.exe ( nt!PpmCheckRun+7e )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

IRQL_NOT_LESS_OR_EQUAL (a)
I can't say anything about this until I receive your msinfo32.

See ya
My System SpecsSystem Spec
.


08 Sep 2012   #4
cdeas15

MS Windows 7 Home Premium 64-bit SP1
 
 

Here you go.
My System SpecsSystem Spec
08 Sep 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks.

Please uninstall AVG, replace with MSE Microsoft Security Essentials - Free Antivirus for Windows and uninstall Norton Backup from your computer while we test.

Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Start Menu\Programs\Norton Online Backup	Public:Start Menu\Programs\Norton Online Backup	Public
Let me know the results of the DirectX diagnoses and post back if you're getting more blue screens
My System SpecsSystem Spec
08 Sep 2012   #6
cdeas15

MS Windows 7 Home Premium 64-bit SP1
 
 

I'm not sure if this is what you asked for when you said DirectX Diagnosis, but here.

I would also like to point out that when I play the online game, sometimes my computer will randomly restart out of nowhere. Sometimes the screen will show a glitchy effect, then freeze. Any ideas as to why this is happening?
My System SpecsSystem Spec
08 Sep 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Re-read my post #3
When did you get this laptop? Is it under warranty?
My System SpecsSystem Spec
08 Sep 2012   #8
cdeas15

MS Windows 7 Home Premium 64-bit SP1
 
 

I got this laptop a year and half ago. I don't think it's under warranty.
My System SpecsSystem Spec
08 Sep 2012   #9
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Alright

Is flash player updated to the latest version?
Get them from here Download Flash Player 11.4.402.265 (IE) - FileHippo.com (scroll down you will see all the versions 32 & 64 bit for both IE and NON IE browsers)

and oh which browser are you using?
My System SpecsSystem Spec
08 Sep 2012   #10
cdeas15

MS Windows 7 Home Premium 64-bit SP1
 
 

I have the latest version of flash player. I use Google Chrome.
My System SpecsSystem Spec
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 BSOD: Playing Online Game (Elsword)




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