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Windows 7: BSOD playing dota2

07 Sep 2012   #1
Chefaso

Microsoft Windows 7 Home Premium 64-bit
 
 
BSOD playing dota2

Hello.

I had a few random BSOD playing this game and i had it one just one moment ago. The last BSOD before this one was almost 1 month ago probably.

Files attached.

Thanks!


My System SpecsSystem Spec
.
08 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Is this a new computer? How many sticks of ram do you have? Your dump shows memory corruption.

BSOD Analyze

SYSTEM_SERVICE_EXCEPTION (3b) STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION

Usual causes: System service, Device driver, graphics driver, memory

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff800032e8484, fffff8800bd97ca0, 0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : memory_corruption

Followup: memory_corruption
---------
Code:
MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT_LARGE

STACK_COMMAND:  .cxr 0xfffff8800bd97ca0 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT_LARGE

Followup: memory_corruption
Start with running memtest86+ preferably overnight for 8 passes.
RAM - Test with Memtest86+

Also recommend uninstalling DAEMON Tools. Its a known cause for blue screens.

Post back when done
My System SpecsSystem Spec
08 Sep 2012   #3
Chefaso

Microsoft Windows 7 Home Premium 64-bit
 
 

Hey, thank you for fast reply.

Yes, this computer has less than a year. It's dual stick memory.

Passed the memtest86 on both sticks and got 1 red error. Also i passed the memest 86+ on the stick on the slot 1 and didnt get errors. Couldnt pass the memtest86 on the other because i have to dismantle the CPU Fan and its not an easy job D


By the way i just found that my GPU drivers were bugged. When i tried to launch the nvidia control panel i got an error, so i installed the last beta drivers on othe nvidia site and im going to unninstal daemon tools too.


Going back to the RAM, could be something related to energy problems? Since i get errors when both sticks are active... Could try to check with memtest the other stick but might be fine since its a pack of 2.


Thanks!
My System SpecsSystem Spec
.

08 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

If you're having issues with the video drivers..uninstall them with using Driver Sweeper from this link |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download by going to safe mode from advanced boot Advanced Boot Options.. Now reboot in normal mode and install the latest using option two from here: Drivers - Download NVIDIA Drivers

As for ram.. insert the stick that didn't show the error and see how your computer performs. If you have a friend near by or a neighbor..lend a stick of ram and see how it works on your computer. (probably the one with the 1 error has gone bad)

Let us know
My System SpecsSystem Spec
08 Sep 2012   #5
Chefaso

Microsoft Windows 7 Home Premium 64-bit
 
 

Im gonna try to dismantle the Fan and check the other stick with memtest. But if both sticks are fine when they are not together, what should i do? :S
My System SpecsSystem Spec
08 Sep 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by Chefaso View Post
Im gonna try to dismantle the Fan and check the other stick with memtest. But if both sticks are fine when they are not together, what should i do? :S
Purchase new ram as they're really cheap these days
+Make sure they are compatible with your pc
My System SpecsSystem Spec
08 Sep 2012   #7
Chefaso

Microsoft Windows 7 Home Premium 64-bit
 
 

No, if the stick is corrupted i will return it to the shop still have warranty. But i have to be sure that it is bad to do that. Is there any way to test each stick without extract? The problem with the fan is that is really big and i cant extract the memory on the slot 1 without dismantle the fan.

Thanks for replys!
My System SpecsSystem Spec
08 Sep 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by Chefaso View Post
No, if the stick is corrupted i will return it to the shop still have warranty. But i have to be sure that it is bad to do that. Is there any way to test each stick without extract? The problem with the fan is that is really big and i cant extract the memory on the slot 1 without dismantle the fan.

Thanks for replys!
OK, good idea. Sorry I didn't ask if it had its warranty.
Doesn't seem like you have an option without dismantling the fan as you say its big.
My System SpecsSystem Spec
08 Sep 2012   #9
Chefaso

Microsoft Windows 7 Home Premium 64-bit
 
 

Just found a video guide of how to dismantle the fan so maybe i will try to check the other stick if i keep getting the BSOD related to memory.

Thanks for the help!
My System SpecsSystem Spec
08 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

You're welcome
Keep us posted!
My System SpecsSystem Spec
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