Latop dropped, BSOD, screen freezed, sometimes cannot restart


  1. dengo
    Posts : 5
    Windows 7 Home Premium 64bit.
       New #1

    Latop dropped, BSOD, screen freezed, sometimes cannot restart


    Hi,

    I dropped my laptop so hard few weeks ago. After that, it worked unstable. BSOD / freezed screen happened so many times. Sometimes, it could not restart, look like the computer was locked.
    I tried to re-installed windows, but the problems are still there.

    My laptop is Sony Vaio VPCEB33FM
    Windows 7 Home Premium 64bit

    Please help me to solve this matter.
    Thank you very much.

    dengo
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  3. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #2

    Is your laptop under warranty? The dumps in your zip are old.
    19-7-2012 , 21-7-2012 is that when the incident happened?
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  4. dengo
    Posts : 5
    Windows 7 Home Premium 64bit.
    Thread Starter
       New #3

    Yes, on those days, in July 2012.
    It had BSOD even if I typed the keyboards a little bit stronger. It was also locked. When I pressed the power button, the light was on and then off in few seconds. I repeated many times and sometimes it could restart.

    I re-send the new dump file that includes today (Sep-10-2012) crash.

    My laptop is not under warranty now.

    dengo
    Last edited by dengo; 10 Sep 2012 at 03:03. Reason: resend new dump file
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  6. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #4

    STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION BSOD Index
    Usual causes:         System service, Device driver, graphics driver, memory.

    To make sure that hard drive is good run disk check following this tutorial:
    Disk Check

    Then Hard drive scan usings SeaTools SeaTools | Seagate both long and short tests.

    Then test your ram with memtest86+ preferably overnight for 8 passes.
    RAM - Test with Memtest86+
    Code:
    Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yusra\Downloads\SF_10-09-2012\091012-21434-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02c4f000 PsLoadedModuleList = 0xfffff800`02e93670
Debug session time: Mon Sep 10 13:32:57.292 2012 (UTC + 6:00)
System Uptime: 0 days 0:12:41.370
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960000f6dc9, fffff8800a9afef0, 0}

Probably caused by : win32k.sys ( win32k!xxxInternalDoPaint+19 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000f6dc9, Address of the instruction which caused the bugcheck
Arg3: fffff8800a9afef0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi

CONTEXT:  fffff8800a9afef0 -- (.cxr 0xfffff8800a9afef0)
rax=0000000000000000 rbx=bffff900c063c8a0 rcx=0000000000000000
rdx=fffff900c26172c0 rsi=fffff900c26172c0 rdi=fffff900c26172c0
rip=fffff960000f6dc9 rsp=fffff8800a9b08d0 rbp=0000000000000000
 r8=fffff900c268b410  r9=00000000ffffffff r10=0000000000002407
r11=fffff900c1f8d6b0 r12=fffff8800a9b0b68 r13=fffff8800a9b0b68
r14=00000000000025ff r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
win32k!xxxInternalDoPaint+0x19:
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi ds:002b:bffff900`c063c8b0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960000f6dc9

STACK_TEXT:  
fffff880`0a9b08d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxInternalDoPaint+0x19


FOLLOWUP_IP: 
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!xxxInternalDoPaint+19

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5006fd0d

STACK_COMMAND:  .cxr 0xfffff8800a9afef0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxInternalDoPaint+19

BUCKET_ID:  X64_0x3B_win32k!xxxInternalDoPaint+19

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000f6dc9, Address of the instruction which caused the bugcheck
Arg3: fffff8800a9afef0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi

CONTEXT:  fffff8800a9afef0 -- (.cxr 0xfffff8800a9afef0)
rax=0000000000000000 rbx=bffff900c063c8a0 rcx=0000000000000000
rdx=fffff900c26172c0 rsi=fffff900c26172c0 rdi=fffff900c26172c0
rip=fffff960000f6dc9 rsp=fffff8800a9b08d0 rbp=0000000000000000
 r8=fffff900c268b410  r9=00000000ffffffff r10=0000000000002407
r11=fffff900c1f8d6b0 r12=fffff8800a9b0b68 r13=fffff8800a9b0b68
r14=00000000000025ff r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
win32k!xxxInternalDoPaint+0x19:
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi ds:002b:bffff900`c063c8b0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960000f6dc9

STACK_TEXT:  
fffff880`0a9b08d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxInternalDoPaint+0x19


FOLLOWUP_IP: 
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!xxxInternalDoPaint+19

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5006fd0d

STACK_COMMAND:  .cxr 0xfffff8800a9afef0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxInternalDoPaint+19

BUCKET_ID:  X64_0x3B_win32k!xxxInternalDoPaint+19

Followup: MachineOwner
---------
    Let us know the results
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  7. dengo
    Posts : 5
    Windows 7 Home Premium 64bit.
    Thread Starter
       New #5

    Hi koolkat77,

    I did "Disk check", Hard Driver scan: Short Driver Self Test --> pass.
    I could not find Long driver self test, but I chose "Fix All --> Long" ---> pass.
    About RAM test using Memtest86+, the results are below (hope you can understand my idea :) ):

    No/ - Slot - Stick - pass - Error - duration - remark
    1/ - 0&1 - 1&2 - 0 - 4 - 40m - 4 errors

    2/ - 0 - 1 - 0 interupted
    3/ - 1 - 1 - 13 - 0 - 4hr30m ok

    4/ - 0 - 2 - 0 - 13 - 30m freezed
    5/ - 1 - 2 - 7 - 0 - 2hr50m - ok

    6/ - 0&1 - 2&1 - 3 - 23 - 2hr - 23 errors

    7/ - 0 - 2 - 0 - 0 - 0 - cannot start
    8/ - 1 - 1 - 5 - 0 - 2hr - ok

    It looks like the RAM slot "0" has errors in sometimes, the Ram sticks are working ok.
    My 2 ram sticks are Kingston 2G kind.
    Now, I am using only 1 Stick in a good Slot (1), the laptop's running ok but a little bit slow.
    Do I need to repair the Ram Slot or buying another 4G RAM stick?

    Did I do the right things?

    Thank you for your help.

    dengo
      My Computer
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  8. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #6

    Hi..sounds like the drop has caused problems to the motherboard.
    Is your laptop still under its warranty?
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  10. dengo
    Posts : 5
    Windows 7 Home Premium 64bit.
    Thread Starter
       New #7

    No, my laptop is not under warranty now. It bought it 2 years ago.
    How do you think about my laptop's motheboard?
    Does it need something get done?
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  11. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #8

    Yes, possible to take it to a computer shop nearby? If they confirm that..the least you will have to do is replace your motherboard.

    Let us know what your decision is and..sorry that I couldn't be of more help.
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  12. dengo
    Posts : 5
    Windows 7 Home Premium 64bit.
    Thread Starter
       New #9

    Okey, i'll bring it there for checking / replacing if needed.
    Thank you very much.
      My Computer
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  13. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #10

    Thanks!
    Feel free to come and update this thread if you have time.
      My Computer
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