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Windows 7: BSOD randomly, frequent 0x0000007e


08 Sep 2012   #1

Windows 7 family 64
 
 
BSOD randomly, frequent 0x0000007e

Hi,

I'm having very frequent crashes with my brand new ASUS Windows 7 family 64.
If anyone can help, thanks !!

Regards,

Paul

My System SpecsSystem Spec
.

08 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Welcome aboard.
Code:
Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

FAULTING_IP: 
cdrom!DeviceUpdateMmcCapabilities+28f
fffff880`041f0bff f0440f91ab78020000 lock setno byte ptr [rbx+278h]

EXCEPTION_RECORD:  fffff880033e1928 -- (.exr 0xfffff880033e1928)
ExceptionAddress: fffff880041f0bff (cdrom!DeviceUpdateMmcCapabilities+0x000000000000028f)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0

CONTEXT:  fffff880033e1180 -- (.cxr 0xfffff880033e1180)
rax=0000000000000002 rbx=fffffa8007346390 rcx=000000000000e70d
rdx=7fffffffffffffff rsi=0000000000000002 rdi=ffffffffffffffff
rip=fffff880041f0bff rsp=fffff880033e1b60 rbp=000000000000e70d
 r8=fffffa8008131025  r9=0000000000000001 r10=0000000000000000
r11=fffff880033e1b30 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=00000000001046ab
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010293
cdrom!DeviceUpdateMmcCapabilities+0x28f:
fffff880`041f0bff f0440f91ab78020000 lock setno byte ptr [rbx+278h] ds:002b:fffffa80`07346608=02
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  CODE_CORRUPTION

BUGCHECK_STR:  0x7E

PROCESS_NAME:  System

CURRENT_IRQL:  0

ERROR_CODE: (NTSTATUS) 0xc000001d - {EXCEPTION}  Illegal Instruction  An attempt was made to execute an illegal instruction.

LAST_CONTROL_TRANSFER:  from fffff880041e580e to fffff880041f0bff

FAILED_INSTRUCTION_ADDRESS: 
cdrom!DeviceUpdateMmcCapabilities+28f
fffff880`041f0bff f0440f91ab78020000 lock setno byte ptr [rbx+278h]

STACK_TEXT:  
fffff880`033e1b60 fffff880`041e580e : fffffa80`073485e0 fffff800`00000000 00000000`00000088 fffffa80`00000000 : cdrom!DeviceUpdateMmcCapabilities+0x28f
fffff880`033e1be0 fffff880`00e786fb : 00000000`00000000 00000000`00000000 fffffa80`07104150 fffffa80`073485e0 : cdrom!IoctlWorkItemRoutine+0x46
fffff880`033e1c10 fffff800`0338d633 : fffffa80`07318060 00000000`00000000 fffffa80`03cd5040 fffffa80`03cd5040 : Wdf01000!FxWorkItem::WorkItemThunk+0x113
fffff880`033e1c40 fffff800`030a4841 : fffff800`0337a700 fffffa80`03cd5001 00000000`00000000 00000000`00000000 : nt!IopProcessWorkItem+0x23
fffff880`033e1c70 fffff800`03331e6a : a6ff6d2f`b77bbfcc fffffa80`03cd5040 00000000`00000080 fffffa80`03cb8740 : nt!ExpWorkerThread+0x111
fffff880`033e1d00 fffff800`0308bec6 : fffff880`009e8180 fffffa80`03cd5040 fffff880`009f2f40 61ea9761`60149d0d : nt!PspSystemThreadStartup+0x5a
fffff880`033e1d40 00000000`00000000 : fffff880`033e2000 fffff880`033dc000 fffff880`033e1660 00000000`00000000 : nt!KxStartSystemThread+0x16


CHKIMG_EXTENSION: !chkimg -lo 50 -d !cdrom
    fffff880041f0c02 - cdrom!DeviceUpdateMmcCapabilities+292
    [ b1:91 ]
1 error : !cdrom (fffff880041f0c02)

MODULE_NAME: memory_corruption

IMAGE_NAME:  memory_corruption

FOLLOWUP_NAME:  memory_corruption

DEBUG_FLR_IMAGE_TIMESTAMP:  0

MEMORY_CORRUPTOR:  ONE_BIT

STACK_COMMAND:  .cxr 0xfffff880033e1180 ; kb

FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT

Followup: memory_corruption
---------

1: kd> .exr 0xfffff880033e1928
ExceptionAddress: fffff880041f0bff (cdrom!DeviceUpdateMmcCapabilities+0x000000000000028f)
   ExceptionCode: c000001d (Illegal instruction)
  ExceptionFlags: 00000000
NumberParameters: 0
1: kd> .cxr 0xfffff880033e1180
rax=0000000000000002 rbx=fffffa8007346390 rcx=000000000000e70d
rdx=7fffffffffffffff rsi=0000000000000002 rdi=ffffffffffffffff
rip=fffff880041f0bff rsp=fffff880033e1b60 rbp=000000000000e70d
 r8=fffffa8008131025  r9=0000000000000001 r10=0000000000000000
r11=fffff880033e1b30 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=00000000001046ab
iopl=0         nv up ei ng nz ac pe cy
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010293
cdrom!DeviceUpdateMmcCapabilities+0x28f:
fffff880`041f0bff f0440f91ab78020000 lock setno byte ptr [rbx+278h] ds:002b:fffffa80`07346608=02
  • What exactly you were doing when you got the latest crash?
  • How old the CD ROM is?
  • Can you remove it, to test if it stops crashing or not?
► Again:
Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck FE, {6, fffffa800741dd80, 6f6d7455, 0}

*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : USBPORT.SYS ( USBPORT!USBPORT_AssertSig+25 )

Followup: MachineOwner
I would suggest you to turn on USB Selective Suspense.

USB Selective Suspend - Turn On or Off


► Do you use this computer as a part of a network or as a server?
If so, stop using this way till the debugging is complete.



► You are having some memory corruption:

Code:
kd> .exr 0xfffff880033fd408
ExceptionAddress: fffff8800a762fa4 (luafv!FindNodeOrParent+0x0000000000000054)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 0000000000000026
Attempt to read from address 0000000000000026
Run RAM - Test with Memtest86+



► You need to update your network driver, too. ATHEROS drivers for Microsoft Windows (Atheros?????)
First, download the network card driver from manufactuer's website.
Then reinstall the driver:

  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors".
  3. Right click your network card and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
  5. Restart the computer
  6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.
Some common suggestions: Update all your device drivers like Realtek Audio, Intel HD Graphics etc.



Let us know how things went!
My System SpecsSystem Spec
09 Sep 2012   #3

Windows 7 family 64
 
 

Hi,
Many thanks for your help.

Quote:
What exactly you were doing when you got the latest crash?
Hum... almost nothing. Had IE9 open on sevenforums.com :-)
Probably one http download in progress (though I had many BSODs with NO pending download)


Quote:
How old the CD ROM is?
Can you remove it, to test if it stops crashing or not?
CDROM is brand new, like the computer.
It is embedded my laptop. I don't think it is extractible.
I was not using it (no disc inside) when crash occurred.

Quote:
I would suggest you to turn on USB Selective Suspense.
I followed your guide but USB Selective was already ON.

Quote:
Do you use this computer as a part of a network or as a server?
No

Quote:
You are having some memory corruption:
Run http://www.sevenforums.com/tutorials...memtest86.html
Ran the test 3 passes with NO errors (didn't do the 7 passes, I thought I would damage my new laptop with fixed image for 5 hours... unless there is some way to switch to a black screen ?)


Quote:
You need to update your network driver, too. ATHEROS drivers for Microsoft Windows
OK it seems I have version 1.0.035 whereas latest version is 1.0.036, I'll try to do the update.

Quote:
Let us know how things went!
With Antivir deactivated I didn't have any crash for more than 1 hour... and then it happened again.

Tomorrow I'll bring it back to the store (still under warranty).
I just wanted to avoid a probable return-to-Asus with 15 days wait.

Cheers

PAul
My System SpecsSystem Spec
.


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