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Windows 7: Bsod - 6.1.7601.2.1.0.768.3

08 Sep 2012   #1
kaiser23

Windows 7 - 6_1_7601
 
 
Bsod - 6.1.7601.2.1.0.768.3

Hi, I bought a new HP laptop about 2 months ago and it frequently shows the BSOD. Please help! I've attached the required zip file (I think!).

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057

Any info or advice you can give is greatly appreciated. Thanks in advance!


My System SpecsSystem Spec
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08 Sep 2012   #2
Skylais

Microsoft Windows 7 Ultimate 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

btmhsf.sys : Intel Proset Bluetooth HighSpeed Filter Driver
Hi i suggest searching for new drivers here : Intel® Driver Update Utility
If the btmhsf.sys comes up download it and install it right away.
My System SpecsSystem Spec
08 Sep 2012   #3
z3r010

 

Every dump is blaming btmhsf.sys - Intel Proset Bluetooth HighSpeed Filter Driver

Driver Reference Table - btmhsf.sys

I'd suggest looking for an updated driver for it or if you dont use the bluetooth disable it in device manager.

Edit - looks like I was beaten to it
My System SpecsSystem Spec
.

08 Sep 2012   #4
kaiser23

Windows 7 - 6_1_7601
 
 

Thanks guys! I've gone to the Intel site and updated all the drivers I can (although when I restarted the computer, bluescreen came up!!). Fingers crossed it'll work now the updates are complete, in the meantime i'll disable the bluetooth - cheers Sky and Z!
My System SpecsSystem Spec
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 Bsod - 6.1.7601.2.1.0.768.3




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