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Windows 7: BSOD on my SONY VAIO since purchase plz help

08 Sep 2012   #1
Rajmassey

Windows 7 Home Premium x64
 
 
BSOD on my SONY VAIO since purchase plz help

Sir I have purchased my sony SVE14A15FNB laptop in June 2012
specifications are as under

Model no. SVE14A15FNB
Intel Core i5-2450M 2.50 with Turbo Boost upto 3.10 GHz
Windows® 7 Home Premium 64bit
8 GB RAM
120 GB SSD SATA 3
Intel® HM76 Express Chipset
AMD Radeon™ HD 7670M / Intel® HD Graphics 3000
Original Drivers

After 2 days of purchase BSOD started......i did not installed any programme....hardware
BSOD appeared 5 to 6 times a day regularly since then
I recovered system various times...but BSOD continues
I changed RAM with completely new one.....but it did not helped
I changed HDD with SSD .....BSOD continues...
I changed original win 7 to another version with clean install with original sony drivers.... but BSOD continues.....
Now i am helpless.......Plz help
I will be highly thankful to you......

A latest report of minidump is attached


My System SpecsSystem Spec
.
08 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard, Raj.

The minidump you uploaded shows a Bugcheck code A. It may happen for a number of causes like Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility etc. (source: BSOD Index)

I would suggest you two things:
► Enable Driver Verifier:
Driver Verifier - Enable and Disable

► Post again, after you get another crash, following the Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
23 Sep 2012   #3
Rajmassey

Windows 7 Home Premium x64
 
 
BSOD on my SONY VAIO since purchase plz help

sir

First of all thank you very much for the instructions given by you .......I started verifier in my computer for two days .........but there was no BSOD ......as i turned it off.....again BSOD started...

I am again uploading minidump file created with the help of SF diagnostic tools...plz help......
My System SpecsSystem Spec
.

24 Sep 2012   #4
marsmimar

Microsoft Community Contributor Award Recipient

 
 

I'm not a BSOD expert. But if you've been getting BSODs ever since you purchased your Sony Vaio, I would suspect it might have bad hardware. If it's still under warranty, I'd take it back to where you purchased it and ask that they run their diagnostic checks. If taking it back is not an option, have you run the Vaio Care diagnostic checks?
My System SpecsSystem Spec
24 Sep 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Raj, apparently there are four issues.

Intel Storage drivers
Code:
fffff880`03584608  fffff880`01053877Unable to load image \SystemRoot\system32\drivers\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2d877
Intel(R) USB 3.0 eXtensible Host Controller Driver
Code:
fffff880`03585428  fffff880`048a5a38Unable to load image \SystemRoot\system32\DRIVERS\iusb3xhc.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iusb3xhc.sys
*** ERROR: Module load completed but symbols could not be loaded for iusb3xhc.sys
 iusb3xhc+0x1a38
You will get both the updates in Download Center. But, IMO, better you uninstall Intel Rapid Storage.

update the network driver.
First, download the network card driver from manufactuer's website.
Then reinstall the driver:
  1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
  2. Double click to expand "Network adaptors".
  3. Right click your network card and click Uninstall.
  4. Check "Delete driver software for this device" check box, click OK.
  5. Restart the computer
  6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.
Check the Hard Disks

  1. Reseat the sata and power.
  2. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  3. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
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 BSOD on my SONY VAIO since purchase plz help




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