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Windows 7: BSOD 0x116 atikmpag.sys possibly video card problem?


08 Sep 2012   #1

64bit home premium
 
 
BSOD 0x116 atikmpag.sys possibly video card problem?

Computer is a Sager P150 HM.

Operating System
MS Windows 7 Home Premium 32-bit SP1
CPU
Intel Core i7 2630QM @ 2.00GHz 49 C
Sandy Bridge 32nm Technology
RAM
8.00 GB Dual-Channel DDR3 @ 665MHz (9-9-9-24)
Motherboard
CLEVO P150HMx (SOCKET 0)
Graphics
Standard Monitor (640x480@1Hz)
16MB AMD Radeon HD 6990M (CLEVO/KAPOK Computer)

A few days ago I was just randomly on the computer, and my computer started acting funny. I started getting fuzzy lines, the screen would go blank and different colored pixels and lines would be on the screen. Random things like this would go on, and eventually whenever I would boot up my computer I would get a BSOD message and not be able to access the desktop. I disabled the video card, and that made things go back to normal, though I had low resolution. I just came back from work and now I not only have low resolution but everything is in pastel colors and it is worse and grainy, and it's harder to navigate things than when it was simply just a lower resolution. I've tried updating and rolling back my video card driver, but it didn't change anything. If I did the dump or zip wrong I'm sorry, I'm not used to my computer being this non-navigational...

Thank you in advance.

My System SpecsSystem Spec
.

08 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Thanks for providing the error code on your thread as your dump is not loading.

Please go through this for an insight on what could be the problem: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

If this is a new desktop/laptop I would take it right away to the shop I purchased it from

Let us know what you've tried/done
My System SpecsSystem Spec
13 Sep 2012   #3

64bit home premium
 
 

The laptop is a year old and was ordered online. I tried to do some things from this topic STOP 0x116: VIDEO_TDR_ERROR troubleshooting here is what I've tried.

1. "Display driver stopped responding and has recovered" error in Windows 7 or Windows Vista I tried using Microsoft Fix It and it said, "This Microsoft Fix It has been processed."

2. I checked windows update to see if any important updates were available and none were. The only one available was for Bing Desktop.

3. I enabled video card and went into safe mode to use Furmark. When I tried to use it, a window popped up and said, "Could not initialize ZoomGPU. FurMark startup failed. Bye!"

4. I ran Prime95. I'm not sure if I ran it right. I actually ran it past 24 hours which is the recommended time, as I thought it was a program that would stop itself when it would be "finished" (someone today told me it can literally go on forever). I'm going to try to attach the results - when I stopped the test, I received 0 errors and 0 warnings.

5. Can't start video memory stress test.

Is there anything else I can try?
My System SpecsSystem Spec
.


14 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Quote:
I enabled video card and went into safe mode to use Furmark. When I tried to use it, a window popped up and said, "Could not initialize ZoomGPU. FurMark startup failed. Bye!"
Are you able to run the test out of safe mode?
Check the temp of your graphics card using Speccy
My System SpecsSystem Spec
14 Sep 2012   #5

64bit home premium
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Quote:
I enabled video card and went into safe mode to use Furmark. When I tried to use it, a window popped up and said, "Could not initialize ZoomGPU. FurMark startup failed. Bye!"
Are you able to run the test out of safe mode?
Check the temp of your graphics card using Speccy
No, I tried running it with disabled video card and I got the same message. I can't try running it with enabled video card, because when I enable it I get the BSOD. I tried running Speccy both with disabled video card (didn't show video card temperature), and running it in safe mode and got "Cannot initialise SPC dll." for the video card and almost everything else, too.
My System SpecsSystem Spec
14 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please read this quote from one of our bsod experts:

Quote   Quote: Originally Posted by usasma View Post
These are predominantly STOP 0x116 errors - and there's a limited number of possibilities there.
More info at this link: BSOD Index

The 3 most common causes for this are:
- video driver issues
- overheating
- bad video card

I would suggest:
- downloading the appropriate ATI Driver - and only the driver, not the Catalyst Control Center. Pick option 2 in torrentg's link. FYI - I have seen issues occasionally with the CCC program.
- uninstalling all the current ATI stuff from Control Panel...Programs...Uninstall a program
- install the drivers that you downloaded

Then, open up the case and ensure that the graphics card's fan is working, and that there's no dust/crud obstructing the airflow inside the case.

If that does not fix the problems, then I'd suggest trying another video card. Since the computer is less than a year old, I'd expect that a defective video card would be covered under the manufacturer's warranty.
My System SpecsSystem Spec
26 Sep 2012   #7

64bit home premium
 
 

I don't think there is a driver issue or overheating, so it is probably the card itself. I tried downloading the ATI Driver and uninstalling the rest but that didn't change anything. I blew air into the fan and it's clear now. I reinstalled Windows as well and that didn't work. I can't switch the card out because it is a laptop. I don't think I have any other options now but to send it in using my warranty. I just wanted to let you know I appreciated your help.
Quote   Quote: Originally Posted by koolkat77 View Post
Please read this quote from one of our bsod experts:

Quote   Quote: Originally Posted by usasma View Post
These are predominantly STOP 0x116 errors - and there's a limited number of possibilities there.
More info at this link: BSOD Index

The 3 most common causes for this are:
- video driver issues
- overheating
- bad video card

I would suggest:
- downloading the appropriate ATI Driver - and only the driver, not the Catalyst Control Center. Pick option 2 in torrentg's link. FYI - I have seen issues occasionally with the CCC program.
- uninstalling all the current ATI stuff from Control Panel...Programs...Uninstall a program
- install the drivers that you downloaded

Then, open up the case and ensure that the graphics card's fan is working, and that there's no dust/crud obstructing the airflow inside the case.

If that does not fix the problems, then I'd suggest trying another video card. Since the computer is less than a year old, I'd expect that a defective video card would be covered under the manufacturer's warranty.
My System SpecsSystem Spec
26 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Your welcome, you can mark this thread solved for the moment. But you can also come back and update it after you get the replacement

And since you have 8.00 GB of ram, you should keep 64 bit of windows.

Hope all goes well.

Good luck
My System SpecsSystem Spec
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 BSOD 0x116 atikmpag.sys possibly video card problem?




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