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Windows 7: BSOD error occurs randomly, perhaps a hardware issue?

09 Sep 2012   #1
bkcw95

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD error occurs randomly, perhaps a hardware issue?

Attachment 230815

hey everyone, i'm new to the forums.

this problem has been occurring since the beginning of the year, but i never really came around to addressing the problem until now. my laptop will sometimes shut off (happens randomly as far as i can tell) and reboot itself; upon log in i'll receive a message from windows saying that it shut down unexpectedly, with the "blue screen error" being the culprit. i uploaded the dump files - can anyone please help me figure out what the problem is, and perhaps find a solution? thanks in advance!


My System SpecsSystem Spec
.
09 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard.

Please fill up your system specs.
First, see your system specs and then put those information here.

And let us also know how old the computer is, and if it is still in warranty or not.

There is Daemon tools installed. A very well known cause of Crashes.
Code:
dtsoftbus01    DAEMON Tools Virtual Bus Driver    c:\windows\system32\drivers\dtsoftbus01.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
Please uninstall it.

Update the following drivers:
► Download ccleaner and perform a system clean.



Inform us with the results, and if there are further dumps, let us know.
My System SpecsSystem Spec
09 Sep 2012   #3
bkcw95

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Oh, sorry about forgetting the system specs. My laptop is going to be 3 years old in 2 months, and I think the warranty has expired
My System SpecsSystem Spec
.

09 Sep 2012   #4
bkcw95

Microsoft Windows 7 Ultimate 32-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Arc View Post
Welcome aboard.

Please fill up your system specs.
First, see your system specs and then put those information here.

And let us also know how old the computer is, and if it is still in warranty or not.

There is Daemon tools installed. A very well known cause of Crashes.
Code:
dtsoftbus01    DAEMON Tools Virtual Bus Driver    c:\windows\system32\drivers\dtsoftbus01.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes
Please uninstall it.

Update the following drivers:
► Download ccleaner and perform a system clean.



Inform us with the results, and if there are further dumps, let us know.
thanks for the fast response and help!
My System SpecsSystem Spec
09 Sep 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome Do those, and dont forget CCleaner
My System SpecsSystem Spec
Reply

 BSOD error occurs randomly, perhaps a hardware issue?




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