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Windows 7: Need help fixing a bsod issue

09 Sep 2012   #1
bradscoolio

Windows 7 home premium 64bit sp1
 
 
Need help fixing a bsod issue

Hi peeps,
My pc bsoded whilst I was playing a game.
I don't know why, but could you please help me?
I downloaded the SF bsoding tool and ran it, although I'm not exactly sure how it works
The bsod said something about Bad Pool Header. This isn't the first time it's happened either.

Help is much appreciated


My System SpecsSystem Spec
.
09 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

I've seen 3 software installed in your computer which are known cause of blue screens

Code:
Start Menu\Programs\MSI Afterburner    bradscoolio-PC\bradscoolio:Start Menu\Programs\MSI Afterburner    bradscoolio-PC\bradscoolio
Start Menu\Programs\DAEMON Tools Pro    Public:Start Menu\Programs\DAEMON Tools Pro    Public
Start Menu\Programs\Kaspersky Internet Security 2012    Public:Start Menu\Programs\Kaspersky Internet Security 2012    Public
The dumps do not give a probable cause but the bug check:
STOP 0x00000019: BAD_POOL_HEADER, the usual cause: Device driver

We'll leave kaspersky there but please uninstall daemon tools and msi after burner, they are known cause of bsods. Also revert to default clocks if any part of your computer is overclocked.

Once uninstalled run the system file checker and reboot if it finds integrity violations.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 19, {3, fffff880040c86b0, fffff880040c86b0, ff7ff880040c86b0}

Unable to load image \SystemRoot\System32\win32k.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for win32k.sys
*** ERROR: Module load completed but symbols could not be loaded for win32k.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+a53 )
BSOD Index Usual causes: Device driver

Now observe your computer and let us know if you get more crashes
My System SpecsSystem Spec
09 Sep 2012   #3
bradscoolio

Windows 7 home premium 64bit sp1
 
 

No registry violations found. not sure if that deserves a smiley or a frowny face
My System SpecsSystem Spec
.

09 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Smile and see if your computer blue screens again.
If it does, upload the dump like you did earlier.
My System SpecsSystem Spec
09 Sep 2012   #5
bradscoolio

Windows 7 home premium 64bit sp1
 
 

Will do thank you very much for your help!
My System SpecsSystem Spec
09 Sep 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Nice to see you smile and I hope you have gone back to your factory clocks + uninstalled those tools.
My System SpecsSystem Spec
11 Sep 2012   #7
bradscoolio

Windows 7 home premium 64bit sp1
 
 

Unfortunately my pc did it again all my setting were stock & I got rid of the utilities. I can scan the dump file myself to find out if my suspicion is correct that I think it's a driver issue :P
My System SpecsSystem Spec
11 Sep 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi
Upload the latest dumps?
My System SpecsSystem Spec
11 Sep 2012   #9
bradscoolio

Windows 7 home premium 64bit sp1
 
 

I will if I can't handle it, but for now I know how to read analyze my dumps so I'll be able to sort it when I turn my pc on after school tomorrow. It's currently 11:24pm here & my computer is off, so I'll sort it tomorrow

Ps: I'm actually quite surprised how simple it is to diagnose a bsod after doing 2 hours of research :P
My System SpecsSystem Spec
11 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Quote   Quote: Originally Posted by bradscoolio View Post
I will if I can't handle it, but for now I know how to read analyze my dumps so I'll be able to sort it when I turn my pc on after school tomorrow. It's currently 11:24pm here & my computer is off, so I'll sort it tomorrow
Alright, see you then.

Quote   Quote: Originally Posted by bradscoolio View Post
Ps: I'm actually quite surprised how simple it is to diagnose a bsod after doing 2 hours of research :P
Once we know what to read it ain't that difficult :-)
My System SpecsSystem Spec
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 Need help fixing a bsod issue




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