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Windows 7: BSOD Error - Reason unknown

09 Sep 2012   #1
Vishwak

Windows 7 Home Premium 64bit
 
 
BSOD Error - Reason unknown

Hi All,
Its my new one week laptop. I got this Blue Screen Error and I am not sure of this and i am not a much of tech guy. So here i post the details as wanted in the previous threads. Please let me know the reason.



Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 18441

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80002DFA1F9
BCP3: FFFFF8800B3F1B10
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\090912-22464-01.dmp
C:\Users\Vish\AppData\Local\Temp\WER-43383-0.sysdata.xml

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I have upload the SF diagnostic tool's result as well. Please let me know the solution :-)

Thanks

Vishwak


My System SpecsSystem Spec
.
09 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Welcome aboard, Vishwak

You are having a Bugcheck 3B, for which the probable causes are System service, Device driver, graphics driver, memory. (source: BSOD Index)
But your crash dump is not indicating anything specifically
Code:
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff80002dfa1f9, fffff8800b3f1b10, 0}

Probably caused by : ntkrnlmp.exe ( nt!ExAllocatePoolWithTag+119 )

Followup: MachineOwner
---------
In such a situation, it is the best to turn Driver Verifier on.
Driver Verifier - Enable and Disable

You need to update some drivers:
Code:
2: kd> lmvm igdkmd64
start             end                 module name
fffff880`102ac000 fffff880`110bcb00   igdkmd64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Tue Mar 27 07:39:46 2012 (4F71216A)
    CheckSum:         00E15009
    ImageSize:        00E10B00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
2: kd> lmvm intcdaud
start             end                 module name
fffff880`05cd5000 fffff880`05d2b000   IntcDAud   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\IntcDAud.sys
    Image name: IntcDAud.sys
    Timestamp:        Tue Dec 06 16:53:07 2011 (4EDDFB1B)
    CheckSum:         00057CF8
    ImageSize:        00056000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
2: kd> lmvm l1c62x64
start             end                 module name
fffff880`055d8000 fffff880`055f3000   L1C62x64   (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\L1C62x64.sys
    Image name: L1C62x64.sys
    Timestamp:        Fri Dec 23 14:43:21 2011 (4EF44631)
    CheckSum:         00026843
    ImageSize:        0001B000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So update the following drivers:
  • Conexant SmartAudio HD
  • Intel(R) HD Graphics 4000
  • Atheros AR8162/8166/8168 PCI-E Fast Ethernet Controller (NDIS 6.20)
I would suggest you to uninstall Advanced system care.
Code:
asctray.exe    c:\program files (x86)\iobit\advanced systemcare 5\asctray.exe    468    8    200    1380    9/9/2012 3:18 PM    5.0.0.211    1.57 MB (1,647,448 bytes)    2/9/2012 1:40 AM
It's not of any help, but creates a huge lot of problems in Windows7.


It seems that, despite of using Intel HD Graphics, you have nvidia display driver installed in your system.
Code:
nvlddmkm    nvlddmkm    c:\windows\system32\drivers\nvlddmkm.sys    Kernel Driver    No    Manual    Stopped    OK    Ignore    No    No
If you dont use nvidia anymore, remove it.



Report us back.
My System SpecsSystem Spec
10 Sep 2012   #3
Vishwak

Windows 7 Home Premium 64bit
 
 

Thank you Arc.
I got the BSOD only once so far. i also have made the changes as told by you. Let me see if incase I get BSOD again will buy you again.

Thanks once again !!
My System SpecsSystem Spec
.

10 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are welcome.

Inform us if you get any more crashes .
My System SpecsSystem Spec
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