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Windows 7: System freeze then BSOD - No errors reported

09 Sep 2012   #1
markaz

Windows 7 Home Premium x64
 
 
System freeze then BSOD - No errors reported

Win 7 Home Premium

I was just online (Firefox v.11.0) and everything running perfectly when I clicked on Tools > Downloads > Clear List when the system completely froze. After 60 seconds or so the BSOD displayed for no more than 2 seconds and then the ASUS splash screen appeared and stayed like that for over 10 minutes. Unfortunately, I was forced to shut down manually. After restart I went to the Event Viewer and absolutely NO errors were reported at the time of the freeze up....so I have nothing to offer in terms of a direction for the freeze > BSOD. Just wanting to know if there are any kind of diagnostics I should run or whatever.

Been doing this long enough to know that something serious occurred that would cause the BSOD. What can I do or where can I check on this machine to attempt to get to the bottom of this? I just lost my PC last month and transferred everything to this laptop and can ill afford a major problem.

Sorry for being so vague, but I'm just a little nervous over a freezeup > BSOD.

Thanks for any replies/guidance.

Mark


My System SpecsSystem Spec
09 Sep 2012   #2
Brink
Microsoft MVP

64-bit Windows 8.1 Enterprise
 
 

Hello Mark,

Please go ahead and read the link below to post back with the needed information for someone to hopefully be able to help later with this.

Blue Screen of Death (BSOD) Posting Instructions
My System SpecsSystem Spec
09 Sep 2012   #3
markaz

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by Brink View Post
Hello Mark,

Please go ahead and read the link below to post back with the needed information for someone to hopefully be able to help later with this.

Blue Screen of Death (BSOD) Posting Instructions
Will do, Shawn. Didn't know this existed.

Thanks,

Mark
My System SpecsSystem Spec
09 Sep 2012   #4
markaz

Windows 7 Home Premium x64
 
 

Here's the zipped folder you requested.

Thank you for moving it to the proper forum!
My System SpecsSystem Spec
09 Sep 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

There is no dump in the file, please follow the instructions properly
My System SpecsSystem Spec
09 Sep 2012   #6
markaz

Windows 7 Home Premium x64
 
 

Thought it was done and created the zip to early. Proper zip attached. Thanks
My System SpecsSystem Spec
09 Sep 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I got your msinfo and the other files but still no dumps
Follow Dump Files - Configure Windows to Create on BSOD
My System SpecsSystem Spec
09 Sep 2012   #8
markaz

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
I got your msinfo and the other files but still no dumps
Follow Dump Files - Configure Windows to Create on BSOD
In Startup and Recovery only have options for Kernel memory dump or Minidump. Both folders under %windir% are empty.

Nevermind. I've followed the instructions, creating a dump file was already checked when I opened Startup and Recovery. Should have been something in the Dump, but apparently not. I read and followed the instructions carefully.

Just delete the thread.
My System SpecsSystem Spec
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 System freeze then BSOD - No errors reported




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