BSOD when rebooting after installing new anti-virus

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  1. Posts : 8
    Windows 7 Home Premium 64 bit
       #1

    BSOD when rebooting after installing new anti-virus


    Hi there,

    I've tried to install Kaspersky Internet Security 2013 and when rebooting, I got a blue screen (Cryptic I know)

    Next seeing as all other times i've installed this family of programs i've un-installed its predescessor and installed the new one so I did a quick system restore to yesterday and uninstalled, which when you do, you have to reboot, Also giving me problems.

    So I went through this loop of events quite a few times. However on 4 other devices, It installed successfully, no blue screens, no errors, no crashes (Yet) etc etc.

    So the main computer I use for college, for work and for gaming, is acting more than a little screwballed.

    https://www.sevenforums.com/crashes-d...tructions.html

    Ok so i've done that. And sorry if this is very little to go on or i've done something wrong, lets just say me being super frazzled does not work wonders for me operating any kind of technology or machinery....or wording a post
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello Sasukespitfire,

    Code:
    ..........
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {10, 2, 0, fffff88001c2e5d6}
    
    Unable to load image \SystemRoot\system32\DRIVERS\athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
    Probably caused by : athrx.sys ( athrx+2e297 )
    
    Followup: MachineOwner
    ---------
    It is Atheros network adapter driver. And it is too old.
    Code:
    3: kd> lmvm athrx
    start             end                 module name
    fffff880`0ae23000 fffff880`0af91000   athrx    T (no symbols)           
        Loaded symbol image file: athrx.sys
        Image path: \SystemRoot\system32\DRIVERS\athrx.sys
        Image name: athrx.sys
        Timestamp:        Sat Jun 06 03:40:06 2009 (4A2997BE)
        CheckSum:         0016EDA1
        ImageSize:        0016E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update it from ATHEROS drivers for Microsoft Windows (Atheros?????) , and let us know.
      My Computer


  3. Posts : 8
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Will do thanks
      My Computer


  4. Posts : 8
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    Actually I don't know which one it is, and the translation is poor to say the least ...
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Sasukespitfire said:
    Actually I don't know which one it is, and the translation is poor to say the least ...
    You are to search for it. Anyway, there is another thing, Broadcom NetLink Gigabit Ethernet NDIS6.x Unified Driver.
    Code:
    2: kd> lmvm k57nd60a
    start             end                 module name
    fffff880`04e00000 fffff880`04e51000   k57nd60a   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\k57nd60a.sys
        Image name: k57nd60a.sys
        Timestamp:        Thu Aug 06 17:14:32 2009 (4A7AC220)
        CheckSum:         0005DC4B
        ImageSize:        00051000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    That is also very old. The download site, most probably, is Ethernet NIC Driver Downloads | Broadcom.

    EDIT: Was going through your MSINFO32. You have a lot of programs associated at startup. Not a problem for your Dell Studio, but you may disable those.
      My Computer


  6. Posts : 8
    Windows 7 Home Premium 64 bit
    Thread Starter
       #6

    Thanks for the help but I dont have money to pay for that program right now.
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    For downloading a driver, you need not to pay. Decision is obviously on you.
      My Computer


  8. Posts : 8
    Windows 7 Home Premium 64 bit
    Thread Starter
       #8

    I really appreciate the help, I do, But I have NO Idea what I'm doing right now.
      My Computer


  9. Posts : 12,177
    Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
       #9

    Go to the Dell support site and download all drivers that have a newer date than yours.
    The Atheros network adapter driver will be under 'Network'.
    Studio XPS 8100 Driver & Download

    Will be easier to use this link to get the specific drivers for your System.
    If you put your service tag number in this site it will give you all of your computers drivers.
    Drivers & Downloads

    Download and install the latest Intel RST driver from this Intel site:
    Intel® Rapid Storage Technology
    Dell is not good at keeping the Intel RST drivers up to date.
    I have a Dell laptop and desktop, I use the current RST drivers from Intel and have never had any issues.

    What anti-virus program did you have installed before Kaspersky?
    Even if the same you should run the AV manufacturers removal tool before installing the new AV.
    Uninstall Kaspersky from the Control Panel > Programs and Features, then run this tool.
    Kaspersky Removal Tool - Kaspersky Uninstaller

    Last crash:
    Code:
    STOP 0x0000001A: MEMORY_MANAGEMENT
    Usual causes:  Device driver, memory, kernel
    PROCESS_NAME:  avp.exe - Kaspersky Driver
    Last edited by Dave76; 09 Sep 2012 at 23:31.
      My Computer


  10. Posts : 26,869
    Windows 11 Pro
       #10

    I assume you have a Dell branded computer. Please go to Dell Service, put in your service tag number and go to the drivers section. You do not have to pay for drivers, they are free. And please completely fill out your system specs, with model numbers and manufacturers.
      My Computer


 
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