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Windows 7: BSOD - getting BSOD error 0x0000003b a lot while idle or playing music

19 Sep 2012   #21
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION BSOD Index
Usual causes: System service, Device driver, graphics driver, memory


STOP 0x00000024: NTFS_FILE_SYSTEM BSOD Index

Usual causes: Disk corruption, insufficient physical memory, Device driver, Indexing, Resident antivirus, backup, defrag programs, Disk/Drive failing/failure

* To make sure your hard drive is good run
Disk Check

* Hard drive test both short and long with
SeaTools for Windows

SeaTools for DOS

* System file checker for repairing any damaged files within windows
SFC /SCANNOW Command - System File Checker


My System SpecsSystem Spec
.
19 Sep 2012   #22
Craig Beverley

Windows 7 Ultimate x64
 
 

thanks, but ive tried that seatools for windows and it doesnt pick up my actual HDD (any partition) it only picks up USB memory sticks or my phone while plugged in via USB, problem or am i doing something wrong?
My System SpecsSystem Spec
19 Sep 2012   #23
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yup
Remove usb things, and follow the instructions rightly.
My System SpecsSystem Spec
.

19 Sep 2012   #24
Craig Beverley

Windows 7 Ultimate x64
 
 

yeah, erm, once again i've installed as stated and run from the desktop shortcut, taken all USB sticks out and still nothing, but upon asking for boot drive details, it gives me the details... any knowledge on this?
My System SpecsSystem Spec
19 Sep 2012   #25
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Craig, I requested a friend (Senior BSOD analyst - Richard) to take a look at your thread., We'll hold this for now, can't go further till the ram stuff gets corrected as it might be the problem.
My System SpecsSystem Spec
19 Sep 2012   #26
Craig Beverley

Windows 7 Ultimate x64
 
 

Thats fine and thank you i'll be getting it tomorrow i hope
My System SpecsSystem Spec
19 Sep 2012   #27
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

No problem.
Come back to the thread when you're ready.
My System SpecsSystem Spec
20 Sep 2012   #28
Craig Beverley

Windows 7 Ultimate x64
 
 

Right, so my friend kindly gave me 3 sticks of DDR3 RAM how kind. I have 2 photos of the memtest, i could only do 1 pass per test as i am going to be busy later, the files are attached, the first photo is of the single 2GB RAM, and the second is with an additional 2x1GB sticks in.
My System SpecsSystem Spec
20 Sep 2012   #29
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Looks good.
Will be waiting for the final results of 7 more passes. Take your time.

PS. Nice monitor.
My System SpecsSystem Spec
20 Sep 2012   #30
Craig Beverley

Windows 7 Ultimate x64
 
 

i'll do an 8 pass tomorrow and give the results.

P.S OI leave my monitor alone! it's been with me for about 8 years and hasn't died yet
My System SpecsSystem Spec
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 BSOD - getting BSOD error 0x0000003b a lot while idle or playing music




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