BSOD on Dell L502x during wake from sleep


  1. Posts : 11
    Windows 7 x64
       #1

    BSOD on Dell L502x during wake from sleep


    Hello,

    quite often, when I wake up my computer then instead showing the login screen, the computer restarts with a notice that it was not shut down properly and asking if I want to boot windows normally or boot into safe mode. Then after logging in a dialog box appears that system has caused an unexpected failure of type BSOD 9f. Please find the required folder attached to this post. Thank you for your time.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    Analyze


    Code:
    0: kd> !irp fffffa8009c055f0 1
    Irp is active with 9 stacks 8 is current (= 0xfffffa8009c058b8)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
    Flags = 00000000
    ThreadListEntry.Flink = fffffa8009c05610
    ThreadListEntry.Blink = fffffa8009c05610
    IoStatus.Status = 00000000
    IoStatus.Information = 00000000
    RequestorMode = 00000000
    Cancel = 00
    CancelIrql = 0
    ApcEnvironment = 00
    UserIosb = 00000000
    UserEvent = 00000000
    Overlay.AsynchronousParameters.UserApcRoutine = 00000000
    Overlay.AsynchronousParameters.UserApcContext = 00000000
    Overlay.AllocationSize = 00000000 - 00000000
    CancelRoutine = 00000000   
    UserBuffer = 00000000
    &Tail.Overlay.DeviceQueueEntry = fffffa8009c05668
    Tail.Overlay.Thread = 00000000
    Tail.Overlay.AuxiliaryBuffer = 00000000
    Tail.Overlay.ListEntry.Flink = fffffa8007834b48
    Tail.Overlay.ListEntry.Blink = fffff8000323cb00
    Tail.Overlay.CurrentStackLocation = fffffa8009c058b8
    Tail.Overlay.OriginalFileObject = 00000000
    Tail.Apc = 00000000
    Tail.CompletionKey = 00000000
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
                Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa800a029e20 00000000 fffff80003080ce0-fffffa800a16dc90 Success Error Cancel pending
              Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
     \Driver\SynTP    nt!IopUnloadSafeCompletion
                Args: 00014400 00000001 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800df7c010    
    
                Args: 00000000 00000000 00000000 00000000
    0: kd> !devobj fffffa800a029e20
    Device object (fffffa800a029e20) is for:
     InfoMask field not found for _OBJECT_HEADER at fffffa800a029df0
     \Driver\SynTP DriverObject fffffa800a00dd30
    Current Irp 00000000 RefCount 0 Type 00000027 Flags 00002004
    DevExt fffffa800a02bb00 DevObjExt fffffa800a029f90 
    ExtensionFlags (0x00000800)  
                                 Unknown flags 0x00000800
    AttachedDevice (Upper) fffffa800a038060 \Driver\mouclass
    AttachedTo (Lower) fffffa800a02e9f0 \Driver\i8042prt
    Device queue is not busy.
    SynTP.sys = Driver Reference Table - SynTP.sys .

    Should be updated from Drivers | Synaptics .

    i8042prt = mouse controller.

    Update this and let us know if you're still having blue screens
      My Computer


  3. Posts : 11
    Windows 7 x64
    Thread Starter
       #3

    Ok, thanks for your help, this solved the issue for some time, but now I have the impression that it is back or maybe it is something new. I am posting the new raport file.
    Any help kindly appreciated
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    The dump files still show a problem with the synaptics driver 2011 again....

    Well anyway, remove the intel rapid storage stuff you have on your computer
    Code:
    fffff800`00b9c868  fffff880`01038b07Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
     iaStor+0x29b07
    As well as your Nvidia graphic drivers. Your current ones are little old.. Get the latest drivers installed.
    Code:
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`0f218000 fffff880`0ffda000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Tue May 15 13:35:36 2012 (4FB20748)
        CheckSum:         00DA5E91
        ImageSize:        00DC2000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Click on the Start ► Control Panel ► Programs ► Uninstall a program ► uninstall all the Nvidia stuff.


    Free up your start-up, keep nothing except your antivirus:


    Report back
      My Computer


  5. Posts : 11
    Windows 7 x64
    Thread Starter
       #5

    So the dump from today (16-10-2012) also points to a problem with Synaptics driver?? I did everything you suggested.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Yes they do. I just din't post the output.
    It's okay. Now observe and let me know if there are more BSoDs.
      My Computer


  7. Posts : 11
    Windows 7 x64
    Thread Starter
       #7

    Unfortunately today it happened again . I have posted the SF file.
      My Computer


  8. Posts : 11
    Windows 7 x64
    Thread Starter
       #8

    I have posted the file again as I thought the utility has finished working while it hasn't.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Caused by the synaptics stuff again.
    Code:
    ---------
    
    0: kd> !irp fffffa800cdef8e0
    Irp is active with 9 stacks 8 is current (= 0xfffffa800cdefba8)
     No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
         cmd  flg cl Device   File     Completion-Context
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
     [  0, 0]   0  0 00000000 00000000 00000000-00000000    
    
    			Args: 00000000 00000000 00000000 00000000
    >[ 16, 2]   0 e1 fffffa80086eb960 00000000 fffff80003285b40-fffffa8008058830 Success Error Cancel pending
    	      Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for SynTP.sys
    *** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
     \Driver\SynTP	nt!IopUnloadSafeCompletion
    			Args: 00014400 00000001 00000004 00000002
     [  0, 0]   0  0 00000000 00000000 00000000-fffffa800d3af4a0    
    
    			Args: 00000000 00000000 00000000 00000000
    Now I think you should just disable this thing completely from your computer. Tell me if there are more BSoDs.
      My Computer


  10. Posts : 1,314
    Windows 7 64-bit
       #10

    Yes, I'm not sure if the Synaptic drivers are necessary to properly function the touchpad on the laptop, but I'm pretty sure it isn't needed. Test to confirm, of course.
      My Computer


 

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