Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD on Dell L502x during wake from sleep

09 Sep 2012   #1

Windows 7 x64
 
 
BSOD on Dell L502x during wake from sleep

Hello,

quite often, when I wake up my computer then instead showing the login screen, the computer restarts with a notice that it was not shut down properly and asking if I want to boot windows normally or boot into safe mode. Then after logging in a dialog box appears that system has caused an unexpected failure of type BSOD 9f. Please find the required folder attached to this post. Thank you for your time.

My System SpecsSystem Spec
.

09 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Analyze


Code:
0: kd> !irp fffffa8009c055f0 1
Irp is active with 9 stacks 8 is current (= 0xfffffa8009c058b8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa8009c05610
ThreadListEntry.Blink = fffffa8009c05610
IoStatus.Status = 00000000
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8009c05668
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffffa8007834b48
Tail.Overlay.ListEntry.Blink = fffff8000323cb00
Tail.Overlay.CurrentStackLocation = fffffa8009c058b8
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa800a029e20 00000000 fffff80003080ce0-fffffa800a16dc90 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 \Driver\SynTP    nt!IopUnloadSafeCompletion
            Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800df7c010    

            Args: 00000000 00000000 00000000 00000000
0: kd> !devobj fffffa800a029e20
Device object (fffffa800a029e20) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa800a029df0
 \Driver\SynTP DriverObject fffffa800a00dd30
Current Irp 00000000 RefCount 0 Type 00000027 Flags 00002004
DevExt fffffa800a02bb00 DevObjExt fffffa800a029f90 
ExtensionFlags (0x00000800)  
                             Unknown flags 0x00000800
AttachedDevice (Upper) fffffa800a038060 \Driver\mouclass
AttachedTo (Lower) fffffa800a02e9f0 \Driver\i8042prt
Device queue is not busy.
SynTP.sys = Driver Reference Table - SynTP.sys .

Should be updated from Drivers | Synaptics .

i8042prt = mouse controller.

Update this and let us know if you're still having blue screens
My System SpecsSystem Spec
16 Oct 2012   #3

Windows 7 x64
 
 

Ok, thanks for your help, this solved the issue for some time, but now I have the impression that it is back or maybe it is something new. I am posting the new raport file.
Any help kindly appreciated
My System SpecsSystem Spec
.


16 Oct 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

The dump files still show a problem with the synaptics driver 2011 again....

Well anyway, remove the intel rapid storage stuff you have on your computer
Code:
fffff800`00b9c868  fffff880`01038b07Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x29b07
As well as your Nvidia graphic drivers. Your current ones are little old.. Get the latest drivers installed.
Code:
0: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0f218000 fffff880`0ffda000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue May 15 13:35:36 2012 (4FB20748)
    CheckSum:         00DA5E91
    ImageSize:        00DC2000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Click on the Start ► Control Panel ► Programs ► Uninstall a program ► uninstall all the Nvidia stuff.
Free up your start-up, keep nothing except your antivirus:
Report back
My System SpecsSystem Spec
16 Oct 2012   #5

Windows 7 x64
 
 

So the dump from today (16-10-2012) also points to a problem with Synaptics driver?? I did everything you suggested.
My System SpecsSystem Spec
16 Oct 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Yes they do. I just din't post the output.
It's okay. Now observe and let me know if there are more BSoDs.
My System SpecsSystem Spec
18 Oct 2012   #7

Windows 7 x64
 
 

Unfortunately today it happened again . I have posted the SF file.
My System SpecsSystem Spec
18 Oct 2012   #8

Windows 7 x64
 
 

I have posted the file again as I thought the utility has finished working while it hasn't.
My System SpecsSystem Spec
18 Oct 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Caused by the synaptics stuff again.
Code:
---------

0: kd> !irp fffffa800cdef8e0
Irp is active with 9 stacks 8 is current (= 0xfffffa800cdefba8)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa80086eb960 00000000 fffff80003285b40-fffffa8008058830 Success Error Cancel pending
	      Unable to load image \SystemRoot\system32\DRIVERS\SynTP.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SynTP.sys
*** ERROR: Module load completed but symbols could not be loaded for SynTP.sys
 \Driver\SynTP	nt!IopUnloadSafeCompletion
			Args: 00014400 00000001 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa800d3af4a0    

			Args: 00000000 00000000 00000000 00000000
Now I think you should just disable this thing completely from your computer. Tell me if there are more BSoDs.
My System SpecsSystem Spec
18 Oct 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 64-bit
 
 

Yes, I'm not sure if the Synaptic drivers are necessary to properly function the touchpad on the laptop, but I'm pretty sure it isn't needed. Test to confirm, of course.
My System SpecsSystem Spec
Reply

 BSOD on Dell L502x during wake from sleep




Thread Tools



Similar help and support threads for2: BSOD on Dell L502x during wake from sleep
Thread Forum
Dell XPS 15 L502x never burned a single CD/DVD since purchase. Hardware & Devices
Dell Xps l502x surround sound not working Sound & Audio
BSOD Driver_Power_State_Failure on Dell XPS 15 L502x BSOD Help and Support
Installing SSD into Dell XPS 17 L502x but stripped screw Installation & Setup
BSOD 6.1.7601.2.1.0.768.3 on new Dell L502X BSOD Help and Support
Dell XPS 15 DVD Drive Bug (L502X) Hardware & Devices
BSOD on Dell l502x notebook, BAD_POOL_CALLER BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 09:10 PM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33