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Windows 7: BSOD playing Guild Wars 2 and League of Legends (F4 STOP)

11 Sep 2012   #21
centaur78

Windows 7 ultimate x64
 
 

Do the following
  1. Disable volume shadow service
  2. Diable the below from startup

    Quote:
    Google Update "c:\users\connor\appdata\local\google\update\googleupdate.exe" /c
    AdobeBridge
    SteelSeries Engine d:\connor\programs\steelseries engine\steelseriesengine.exe
    IntelliPoint "c:\program files\microsoft intellipoint\ipoint.exe"
    AdobeAAMUpdater-1.0 "c:\program files (x86)\common files\adobe\oobe\pdapp\uwa\updaterstartuputility.exe"
  3. Whats you SSD firmware version ..... use this to check... if its 0309.. then update it to 000F
  4. Install MSE if you dont have an antivirus installed .
  5. Please run this tool and post the report here

Let me know


My System SpecsSystem Spec
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11 Sep 2012   #22
Kyyrbes

Windows 7 ultimate x64
 
 

I did monitor temps and my CPU maxed out and hovered at around 80 degrees (normal idle is around 50). The dump is attached below.

@Centaur volume shadowing is disabled, I disabled those startup programs, I updated the firmware to 000F manually, and I currently have antivirus installed and prefer it over MSE. I'm running the tool right now and will report back momentarily.
My System SpecsSystem Spec
11 Sep 2012   #23
Kyyrbes

Windows 7 ultimate x64
 
 

I attached the results of the MGADiag pasted in a .txt below.
My System SpecsSystem Spec
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11 Sep 2012   #24
Kyyrbes

Windows 7 ultimate x64
 
 

Well I continued trying to solve the problem despite the lack of continued responses and was able to nail it down to a malicious software program that was corrupting my boot files and crashing explorer. Thanks all for the help!
My System SpecsSystem Spec
11 Sep 2012   #25
centaur78

Windows 7 ultimate x64
 
 

kyyrbes

Certain times responses do take time...... its not just you we are helping but 100 others as well.....so sorry if we couldnt make it in time.

But we would like to hear... how you resolved your problem? what was the malicious software ? what boot files was it corrupting ?
My System SpecsSystem Spec
12 Sep 2012   #26
Kyyrbes

Windows 7 ultimate x64
 
 

Of course, there's a whole lot of stuff going on around here. I just figured I might as well see what I could do while waiting.

The program was a trojan that I somehow picked up despite all my efforts for safe browsing and such, and was deleting the bootBCD (I think that's the name) files and then causing explorer.exe to crash. I fixed it by turning off the HDD shadowing and then copying the boot files off of another W7 Ultimate computer I had and replacing the ones on my computer. I'm not sure what specific file it was but I haven't had any BSOD's since then and it's been 18 hours. I was having them at least once every 2 hours before that.
My System SpecsSystem Spec
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 BSOD playing Guild Wars 2 and League of Legends (F4 STOP)




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