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| 09 Sep 2012 | #1 |
| | Latop dropped, BSOD, screen freezed, sometimes cannot restart Hi, I dropped my laptop so hard few weeks ago. After that, it worked unstable. BSOD / freezed screen happened so many times. Sometimes, it could not restart, look like the computer was locked. I tried to re-installed windows, but the problems are still there. My laptop is Sony Vaio VPCEB33FM Windows 7 Home Premium 64bit Please help me to solve this matter. Thank you very much. dengo |
My System Specs | |
| 09 Sep 2012 | #2 |
| | Is your laptop under warranty? The dumps in your zip are old. 19-7-2012 , 21-7-2012 is that when the incident happened? |
| My System Specs |
| 10 Sep 2012 | #3 |
| | Yes, on those days, in July 2012. It had BSOD even if I typed the keyboards a little bit stronger. It was also locked. When I pressed the power button, the light was on and then off in few seconds. I repeated many times and sometimes it could restart. I re-send the new dump file that includes today (Sep-10-2012) crash. My laptop is not under warranty now. dengo Last edited by dengo; 10 Sep 2012 at 03:03 AM.. Reason: resend new dump file |
| My System Specs |
| . |
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| 10 Sep 2012 | #4 |
| | STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION BSOD Index Usual causes: System service, Device driver, graphics driver, memory. To make sure that hard drive is good run disk check following this tutorial:  Disk Check Then Hard drive scan usings SeaTools SeaTools | Seagate both long and short tests.Then test your ram with memtest86+ preferably overnight for 8 passes. RAM - Test with Memtest86+Code: Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Yusra\Downloads\SF_10-09-2012\091012-21434-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02c4f000 PsLoadedModuleList = 0xfffff800`02e93670
Debug session time: Mon Sep 10 13:32:57.292 2012 (UTC + 6:00)
System Uptime: 0 days 0:12:41.370
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 3B, {c0000005, fffff960000f6dc9, fffff8800a9afef0, 0}
Probably caused by : win32k.sys ( win32k!xxxInternalDoPaint+19 )
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000f6dc9, Address of the instruction which caused the bugcheck
Arg3: fffff8800a9afef0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10 cmp qword ptr [rbx+10h],rdi
CONTEXT: fffff8800a9afef0 -- (.cxr 0xfffff8800a9afef0)
rax=0000000000000000 rbx=bffff900c063c8a0 rcx=0000000000000000
rdx=fffff900c26172c0 rsi=fffff900c26172c0 rdi=fffff900c26172c0
rip=fffff960000f6dc9 rsp=fffff8800a9b08d0 rbp=0000000000000000
r8=fffff900c268b410 r9=00000000ffffffff r10=0000000000002407
r11=fffff900c1f8d6b0 r12=fffff8800a9b0b68 r13=fffff8800a9b0b68
r14=00000000000025ff r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
win32k!xxxInternalDoPaint+0x19:
fffff960`000f6dc9 48397b10 cmp qword ptr [rbx+10h],rdi ds:002b:bffff900`c063c8b0=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: chrome.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff960000f6dc9
STACK_TEXT:
fffff880`0a9b08d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxInternalDoPaint+0x19
FOLLOWUP_IP:
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10 cmp qword ptr [rbx+10h],rdi
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!xxxInternalDoPaint+19
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5006fd0d
STACK_COMMAND: .cxr 0xfffff8800a9afef0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!xxxInternalDoPaint+19
BUCKET_ID: X64_0x3B_win32k!xxxInternalDoPaint+19
Followup: MachineOwner
---------
1: kd> !analyze -v
*******************************************************************************
* *
* Bugcheck Analysis *
* *
*******************************************************************************
SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000f6dc9, Address of the instruction which caused the bugcheck
Arg3: fffff8800a9afef0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
FAULTING_IP:
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10 cmp qword ptr [rbx+10h],rdi
CONTEXT: fffff8800a9afef0 -- (.cxr 0xfffff8800a9afef0)
rax=0000000000000000 rbx=bffff900c063c8a0 rcx=0000000000000000
rdx=fffff900c26172c0 rsi=fffff900c26172c0 rdi=fffff900c26172c0
rip=fffff960000f6dc9 rsp=fffff8800a9b08d0 rbp=0000000000000000
r8=fffff900c268b410 r9=00000000ffffffff r10=0000000000002407
r11=fffff900c1f8d6b0 r12=fffff8800a9b0b68 r13=fffff8800a9b0b68
r14=00000000000025ff r15=0000000000000000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010286
win32k!xxxInternalDoPaint+0x19:
fffff960`000f6dc9 48397b10 cmp qword ptr [rbx+10h],rdi ds:002b:bffff900`c063c8b0=????????????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
BUGCHECK_STR: 0x3B
PROCESS_NAME: chrome.exe
CURRENT_IRQL: 0
LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff960000f6dc9
STACK_TEXT:
fffff880`0a9b08d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxInternalDoPaint+0x19
FOLLOWUP_IP:
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10 cmp qword ptr [rbx+10h],rdi
SYMBOL_STACK_INDEX: 0
SYMBOL_NAME: win32k!xxxInternalDoPaint+19
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: win32k
IMAGE_NAME: win32k.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 5006fd0d
STACK_COMMAND: .cxr 0xfffff8800a9afef0 ; kb
FAILURE_BUCKET_ID: X64_0x3B_win32k!xxxInternalDoPaint+19
BUCKET_ID: X64_0x3B_win32k!xxxInternalDoPaint+19
Followup: MachineOwner
--------- |
| My System Specs |
| 11 Sep 2012 | #5 |
| | Hi koolkat77, I did "Disk check", Hard Driver scan: Short Driver Self Test --> pass. I could not find Long driver self test, but I chose "Fix All --> Long" ---> pass. About RAM test using Memtest86+, the results are below (hope you can understand my idea  ):No/ - Slot - Stick - pass - Error - duration - remark 1/ - 0&1 - 1&2 - 0 - 4 - 40m - 4 errors 2/ - 0 - 1 - 0 interupted 3/ - 1 - 1 - 13 - 0 - 4hr30m ok 4/ - 0 - 2 - 0 - 13 - 30m freezed 5/ - 1 - 2 - 7 - 0 - 2hr50m - ok 6/ - 0&1 - 2&1 - 3 - 23 - 2hr - 23 errors 7/ - 0 - 2 - 0 - 0 - 0 - cannot start 8/ - 1 - 1 - 5 - 0 - 2hr - ok It looks like the RAM slot "0" has errors in sometimes, the Ram sticks are working ok. My 2 ram sticks are Kingston 2G kind. Now, I am using only 1 Stick in a good Slot (1), the laptop's running ok but a little bit slow. Do I need to repair the Ram Slot or buying another 4G RAM stick? Did I do the right things? Thank you for your help. dengo |
| My System Specs |
| 11 Sep 2012 | #6 |
| | Hi..sounds like the drop has caused problems to the motherboard. Is your laptop still under its warranty? |
| My System Specs |
| 11 Sep 2012 | #7 |
| | No, my laptop is not under warranty now. It bought it 2 years ago. How do you think about my laptop's motheboard? Does it need something get done? |
| My System Specs |
| 11 Sep 2012 | #8 |
| | Yes, possible to take it to a computer shop nearby? If they confirm that..the least you will have to do is replace your motherboard. Let us know what your decision is and..sorry that I couldn't be of more help.  |
| My System Specs |
| 11 Sep 2012 | #9 |
| | Okey, i'll bring it there for checking / replacing if needed. Thank you very much. |
| My System Specs |
| 11 Sep 2012 | #10 |
| | Thanks! Feel free to come and update this thread if you have time. |
| My System Specs |
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Latop dropped, BSOD, screen freezed, sometimes cannot restart problems?
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