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Windows 7: Latop dropped, BSOD, screen freezed, sometimes cannot restart

09 Sep 2012   #1
dengo

Windows 7 Home Premium 64bit.
 
 
Latop dropped, BSOD, screen freezed, sometimes cannot restart

Hi,

I dropped my laptop so hard few weeks ago. After that, it worked unstable. BSOD / freezed screen happened so many times. Sometimes, it could not restart, look like the computer was locked.
I tried to re-installed windows, but the problems are still there.

My laptop is Sony Vaio VPCEB33FM
Windows 7 Home Premium 64bit

Please help me to solve this matter.
Thank you very much.

dengo


My System SpecsSystem Spec
.
09 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Is your laptop under warranty? The dumps in your zip are old.
19-7-2012 , 21-7-2012 is that when the incident happened?
My System SpecsSystem Spec
10 Sep 2012   #3
dengo

Windows 7 Home Premium 64bit.
 
 

Yes, on those days, in July 2012.
It had BSOD even if I typed the keyboards a little bit stronger. It was also locked. When I pressed the power button, the light was on and then off in few seconds. I repeated many times and sometimes it could restart.

I re-send the new dump file that includes today (Sep-10-2012) crash.

My laptop is not under warranty now.

dengo
My System SpecsSystem Spec
.

10 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION BSOD Index
Usual causes:
System service, Device driver, graphics driver, memory.

To make sure that hard drive is good run disk check following this tutorial:
Disk Check

Then Hard drive scan usings SeaTools SeaTools | Seagate both long and short tests.


Then test your ram with memtest86+ preferably overnight for 8 passes.
RAM - Test with Memtest86+
Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yusra\Downloads\SF_10-09-2012\091012-21434-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`02c4f000 PsLoadedModuleList = 0xfffff800`02e93670
Debug session time: Mon Sep 10 13:32:57.292 2012 (UTC + 6:00)
System Uptime: 0 days 0:12:41.370
Loading Kernel Symbols
...............................................................
................................................................
.......................
Loading User Symbols
Loading unloaded module list
....
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff960000f6dc9, fffff8800a9afef0, 0}

Probably caused by : win32k.sys ( win32k!xxxInternalDoPaint+19 )

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000f6dc9, Address of the instruction which caused the bugcheck
Arg3: fffff8800a9afef0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi

CONTEXT:  fffff8800a9afef0 -- (.cxr 0xfffff8800a9afef0)
rax=0000000000000000 rbx=bffff900c063c8a0 rcx=0000000000000000
rdx=fffff900c26172c0 rsi=fffff900c26172c0 rdi=fffff900c26172c0
rip=fffff960000f6dc9 rsp=fffff8800a9b08d0 rbp=0000000000000000
 r8=fffff900c268b410  r9=00000000ffffffff r10=0000000000002407
r11=fffff900c1f8d6b0 r12=fffff8800a9b0b68 r13=fffff8800a9b0b68
r14=00000000000025ff r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
win32k!xxxInternalDoPaint+0x19:
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi ds:002b:bffff900`c063c8b0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960000f6dc9

STACK_TEXT:  
fffff880`0a9b08d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxInternalDoPaint+0x19


FOLLOWUP_IP: 
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!xxxInternalDoPaint+19

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5006fd0d

STACK_COMMAND:  .cxr 0xfffff8800a9afef0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxInternalDoPaint+19

BUCKET_ID:  X64_0x3B_win32k!xxxInternalDoPaint+19

Followup: MachineOwner
---------

1: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960000f6dc9, Address of the instruction which caused the bugcheck
Arg3: fffff8800a9afef0, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi

CONTEXT:  fffff8800a9afef0 -- (.cxr 0xfffff8800a9afef0)
rax=0000000000000000 rbx=bffff900c063c8a0 rcx=0000000000000000
rdx=fffff900c26172c0 rsi=fffff900c26172c0 rdi=fffff900c26172c0
rip=fffff960000f6dc9 rsp=fffff8800a9b08d0 rbp=0000000000000000
 r8=fffff900c268b410  r9=00000000ffffffff r10=0000000000002407
r11=fffff900c1f8d6b0 r12=fffff8800a9b0b68 r13=fffff8800a9b0b68
r14=00000000000025ff r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00010286
win32k!xxxInternalDoPaint+0x19:
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi ds:002b:bffff900`c063c8b0=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x3B

PROCESS_NAME:  chrome.exe

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from 0000000000000000 to fffff960000f6dc9

STACK_TEXT:  
fffff880`0a9b08d0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!xxxInternalDoPaint+0x19


FOLLOWUP_IP: 
win32k!xxxInternalDoPaint+19
fffff960`000f6dc9 48397b10        cmp     qword ptr [rbx+10h],rdi

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  win32k!xxxInternalDoPaint+19

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: win32k

IMAGE_NAME:  win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  5006fd0d

STACK_COMMAND:  .cxr 0xfffff8800a9afef0 ; kb

FAILURE_BUCKET_ID:  X64_0x3B_win32k!xxxInternalDoPaint+19

BUCKET_ID:  X64_0x3B_win32k!xxxInternalDoPaint+19

Followup: MachineOwner
---------
Let us know the results
My System SpecsSystem Spec
11 Sep 2012   #5
dengo

Windows 7 Home Premium 64bit.
 
 

Hi koolkat77,

I did "Disk check", Hard Driver scan: Short Driver Self Test --> pass.
I could not find Long driver self test, but I chose "Fix All --> Long" ---> pass.
About RAM test using Memtest86+, the results are below (hope you can understand my idea ):

No/ - Slot - Stick - pass - Error - duration - remark
1/ - 0&1 - 1&2 - 0 - 4 - 40m - 4 errors

2/ - 0 - 1 - 0 interupted
3/ - 1 - 1 - 13 - 0 - 4hr30m ok

4/ - 0 - 2 - 0 - 13 - 30m freezed
5/ - 1 - 2 - 7 - 0 - 2hr50m - ok

6/ - 0&1 - 2&1 - 3 - 23 - 2hr - 23 errors

7/ - 0 - 2 - 0 - 0 - 0 - cannot start
8/ - 1 - 1 - 5 - 0 - 2hr - ok

It looks like the RAM slot "0" has errors in sometimes, the Ram sticks are working ok.
My 2 ram sticks are Kingston 2G kind.
Now, I am using only 1 Stick in a good Slot (1), the laptop's running ok but a little bit slow.
Do I need to repair the Ram Slot or buying another 4G RAM stick?

Did I do the right things?

Thank you for your help.

dengo
My System SpecsSystem Spec
11 Sep 2012   #6
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Hi..sounds like the drop has caused problems to the motherboard.
Is your laptop still under its warranty?
My System SpecsSystem Spec
11 Sep 2012   #7
dengo

Windows 7 Home Premium 64bit.
 
 

No, my laptop is not under warranty now. It bought it 2 years ago.
How do you think about my laptop's motheboard?
Does it need something get done?
My System SpecsSystem Spec
11 Sep 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Yes, possible to take it to a computer shop nearby? If they confirm that..the least you will have to do is replace your motherboard.

Let us know what your decision is and..sorry that I couldn't be of more help.
My System SpecsSystem Spec
11 Sep 2012   #9
dengo

Windows 7 Home Premium 64bit.
 
 

Okey, i'll bring it there for checking / replacing if needed.
Thank you very much.
My System SpecsSystem Spec
11 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Thanks!
Feel free to come and update this thread if you have time.
My System SpecsSystem Spec
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 Latop dropped, BSOD, screen freezed, sometimes cannot restart




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