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Windows 7: BSOD using Internet Explorer

10 Sep 2012   #1
thurst306

Windows 7 Professional x64
 
 
BSOD using Internet Explorer

Ok, getting the details out of the way:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000001
BCP4: FFFFF8800526F899
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Windows 7 Professional x64

I was in Internet Explorer, had WMP, Google Chrome, MS Outlook, MS Lync, MS Sharepoint Workspace Explorer, Windows Explorer (a few), Skype all open and running at the same time when I crashed.
It should be noted that my G-Force video card has been crashing lately, and I've honestly neglected to look into it. I'm about to check that out as soon as I post this.

System rebooted in Safe Mode and virus scan done (Avast! Free, no threats found).


My System SpecsSystem Spec
.
10 Sep 2012   #2
thurst306

Windows 7 Professional x64
 
 

Also: hello, all!
I hope to hear from you lot soon; and thanks for having me.
My System SpecsSystem Spec
10 Sep 2012   #3
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Welcome

Your dump shows rtl8192se.sys is outdated. Do the following to get the latest one.
o Download and install |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
o Reboot the computer in Safe Mode from Advanced Boot Options
o Boot into your computer normally now. Go to Realtek or Download Realtek High Definition Audio 2.70 Vista 64 - FileHippo.com download and install the latest drivers for your sound card.

Let us know how it goes


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yusra\Downloads\SF_10-09-2012\091012-29858-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (8 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`03617000 PsLoadedModuleList = 0xfffff800`0385b670
Debug session time: Mon Sep 10 20:07:13.323 2012 (UTC + 6:00)
System Uptime: 0 days 3:21:34.400
Loading Kernel Symbols
.

Press ctrl-c (cdb, kd, ntsd) or ctrl-break (windbg) to abort symbol loads that take too long.
Run !sym noisy before .reload to track down problems loading symbols.

..............................................................
................................................................
..............................................................
Loading User Symbols
Loading unloaded module list
.......
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {10, 2, 1, fffff8800526f899}

Unable to load image \SystemRoot\system32\DRIVERS\rtl8192se.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for rtl8192se.sys
*** ERROR: Module load completed but symbols could not be loaded for rtl8192se.sys
Probably caused by : rtl8192se.sys ( rtl8192se+2c899 )

Followup: MachineOwner
---------

3: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
An attempt was made to access a pageable (or completely invalid) address at an
interrupt request level (IRQL) that is too high.  This is usually
caused by drivers using improper addresses.
If kernel debugger is available get stack backtrace.
Arguments:
Arg1: 0000000000000010, memory referenced
Arg2: 0000000000000002, IRQL
Arg3: 0000000000000001, value 0 = read operation, 1 = write operation
Arg4: fffff8800526f899, address which referenced memory

Debugging Details:
------------------


WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff800038c5100
 0000000000000010 

CURRENT_IRQL:  2

FAULTING_IP: 
rtl8192se+2c899
fffff880`0526f899 48897d10        mov     qword ptr [rbp+10h],rdi

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0xD1

PROCESS_NAME:  explorer.exe

TRAP_FRAME:  fffff8800c32da90 -- (.trap 0xfffff8800c32da90)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=0000000000000001 rbx=0000000000000000 rcx=0000000000000000
rdx=fffffa8007c465cc rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800526f899 rsp=fffff8800c32dc20 rbp=0000000000000000
 r8=0000000000000000  r9=0000000000000000 r10=fffff8000381d588
r11=0000000000000002 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei pl zr na po nc
rtl8192se+0x2c899:
fffff880`0526f899 48897d10        mov     qword ptr [rbp+10h],rdi ss:0018:00000000`00000010=????????????????
Resetting default scope

LAST_CONTROL_TRANSFER:  from fffff80003695769 to fffff800036961c0

STACK_TEXT:  
fffff880`0c32d948 fffff800`03695769 : 00000000`0000000a 00000000`00000010 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
fffff880`0c32d950 fffff800`036943e0 : 00000000`00000003 fffff800`03c03a56 00000000`00000000 fffffa80`07c46000 : nt!KiBugCheckDispatch+0x69
fffff880`0c32da90 fffff880`0526f899 : 00000000`00000008 fffff880`016662da fffffa80`04c56080 00000000`00000801 : nt!KiPageFault+0x260
fffff880`0c32dc20 00000000`00000008 : fffff880`016662da fffffa80`04c56080 00000000`00000801 fffffa80`0b91a580 : rtl8192se+0x2c899
fffff880`0c32dc28 fffff880`016662da : fffffa80`04c56080 00000000`00000801 fffffa80`0b91a580 00000000`00000008 : 0x8
fffff880`0c32dc30 fffff880`0526f300 : fffffa80`07c45010 fffffa80`07c46000 fffffa80`0a9fe860 00000000`00000000 : ndis!NdisAllocateNetBuffer+0x1da
fffff880`0c32dc80 fffffa80`07c45010 : fffffa80`07c46000 fffffa80`0a9fe860 00000000`00000000 00000000`00000000 : rtl8192se+0x2c300
fffff880`0c32dc88 fffffa80`07c46000 : fffffa80`0a9fe860 00000000`00000000 00000000`00000000 fffff880`0526f584 : 0xfffffa80`07c45010
fffff880`0c32dc90 fffffa80`0a9fe860 : 00000000`00000000 00000000`00000000 fffff880`0526f584 00000000`00000001 : 0xfffffa80`07c46000
fffff880`0c32dc98 00000000`00000000 : 00000000`00000000 fffff880`0526f584 00000000`00000001 00000000`00000001 : 0xfffffa80`0a9fe860


STACK_COMMAND:  kb

FOLLOWUP_IP: 
rtl8192se+2c899
fffff880`0526f899 48897d10        mov     qword ptr [rbp+10h],rdi

SYMBOL_STACK_INDEX:  3

SYMBOL_NAME:  rtl8192se+2c899

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: rtl8192se

IMAGE_NAME:  rtl8192se.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4bd5cbfa

FAILURE_BUCKET_ID:  X64_0xD1_rtl8192se+2c899

BUCKET_ID:  X64_0xD1_rtl8192se+2c899

Followup: MachineOwner
---------

3: kd> lmvm rtl8192se
start             end                 module name
fffff880`05243000 fffff880`05370000   rtl8192se T (no symbols)           
    Loaded symbol image file: rtl8192se.sys
    Image path: \SystemRoot\system32\DRIVERS\rtl8192se.sys
    Image name: rtl8192se.sys
    Timestamp:        Mon Apr 26 23:23:06 2010 (4BD5CBFA)
    CheckSum:         001157D2
    ImageSize:        0012D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
My System SpecsSystem Spec
.

10 Sep 2012   #4
thurst306

Windows 7 Professional x64
 
 

Done, done and done. I haven't seen the Driver Fusion program actually run as yet, though. Is that normal?
Everything is fine so far; 2 and a half hours in.
My System SpecsSystem Spec
10 Sep 2012   #5
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Did you install it?
Let us know if you have more crashes.
My System SpecsSystem Spec
11 Sep 2012   #6
thurst306

Windows 7 Professional x64
 
 

Yeah, I installed it but didn't actually run it at all. I opened it last night to see if it would do anything but nothing happened and I didn't do anything; just closed it.
So far everything seems to be fine.
My System SpecsSystem Spec
11 Sep 2012   #7
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Okay, observe for 3/4 days and let us know if you have more crashes.
If you don't crash, come back and mark this thread as solved.

Thanks
My System SpecsSystem Spec
11 Sep 2012   #8
thurst306

Windows 7 Professional x64
 
 

Will do. Thanks for all your help.
My System SpecsSystem Spec
14 Sep 2012   #9
thurst306

Windows 7 Professional x64
 
 

Three days later and no problems. Marking this as solved. Thanks a lot, koolkat77.
My System SpecsSystem Spec
14 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Good to hear and glad to help you with your bsod problem
My System SpecsSystem Spec
Reply

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