Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Computer keeps freezing or bluescreening (Win7 Home x64). Help???

10 Sep 2012   #1
Epyx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD:Computer keeps freezing or bluescreening (Win7 Home x64). Help???

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 4a
BCP1: 0000000076DC138A
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880030E8CA0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091012-40154-01.dmp
C:\Users\VIE\AppData\Local\Temp\WER-75379-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Unfortunately for the past month, I've had to deal with the fact that my computer would randomly freeze and audio would start making really weird, elongated noises or it would just go to blue screen at completely random moments. Naturally, I've updated the drivers and made attempts to cool the comp (the standby temp is around 42 C whereas playing videogames puts it to 59 C, is this ok?), but every now and then, it just freezes, evident by the loud noise that comes from my comp freezing.

What is wrong with my computer? I just dont understand what I can do, when ive updated all the software and I keep the temp down.

Help?


My System SpecsSystem Spec
.
10 Sep 2012   #2
Epyx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Here's the dmp files in .rar from the SF diagnostic thing

Everthing else is too big for me to upload
My System SpecsSystem Spec
11 Sep 2012   #3
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello and welcome aboard, Epyx.

One of your latest dumps (of Thu Sep 6 09:12:16.570 2012) shows hardware error, bugcheck 124.

In this situation, you are follow the Generic "Stop 0x124" Troubleshooting Strategy .
For the information, follow the link : Stop 0x124 - what it means and what to try.

After getting rid of Bugcheck 124, we may pay attention to other things. Its primary.
My System SpecsSystem Spec
.

11 Sep 2012   #4
Epyx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Alright, after a long while, I've done all of the 0x124 except for doing a fresh reinstall (namely due to the fact that I have no way of getting another copy of Win7 to risk it) but the problem still persists to an annoying degree. What do I do know? What does the info that I've presented in the OP even mean?
My System SpecsSystem Spec
11 Sep 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

It is stated in Step #9 :
Quote:
9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed. Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.
Have you done it too, and it also resulted in nothing?
My System SpecsSystem Spec
11 Sep 2012   #6
Epyx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Quote   Quote: Originally Posted by Arc View Post
It is stated in Step #9 :
Quote:
9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed. Obviously, this type of testing is a lot easier if you've got access to equivalent components in order to perform swaps.
Have you done it too, and it also resulted in nothing?
I own a laptop, so I don't think that I can do that...or can I? The HDD checks out fine

Update: Every now and then when it freezes and resolves (not BSOD), it says that the display driver stopped working and has been resolved. I've updated my display driver to the most recent software, but this hasn't changed anything...

My GPU is integrated and it's called Intel HD Graphics.
My System SpecsSystem Spec
12 Sep 2012   #7
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Display driver stopped working and has been recovered, evev if it is Intel HD graphics?

I have never experienced such an issue. With nvidia or ati it commonly happenns.

Are you under warranty? Is so ask your vendor for a replacement. But before that, run dxdiag and check for exactly whar driver do you need. Download and install it.

Sorry that i cannot check it for you right now and cannot send you the links. I am using a phone to browse now, and will be on my computer after six more hours.

Try if you can. Otherwise I will assist you that time that i said.
My System SpecsSystem Spec
12 Sep 2012   #8
Epyx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

Code:
 
Display Devices
---------------
Card name: Intel(R) HD Graphics
Manufacturer: Intel Corporation
Chip type: Intel(R) HD Graphics (Core i5)
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_0046&SUBSYS_9071104D&REV_02
Display Memory: 1751 MB
Dedicated Memory: 128 MB
Shared Memory: 1623 MB
Current Mode: 1920 x 1080 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: SyncMaster
Monitor Id: SAM055F
Native Mode: 1920 x 1080(p) (60.000Hz)
Output Type: HDMI
Driver Name: igdumd64.dll,igd10umd64.dll,igdumdx32,igd10umd32
Driver File Version: 8.15.0010.2827 (English)
Driver Version: 8.15.10.2827
DDI Version: 10
Driver Model: WDDM 1.1
Driver Attributes: Final Retail
Driver Date/Size: 8/9/2012 15:21:16, 8314368 bytes
WHQL Logo'd: Yes
WHQL Date Stamp: 
Device Identifier: {D7B78E66-4306-11CF-F678-7BB0A2C2C535}
Vendor ID: 0x8086
Device ID: 0x0046
SubSys ID: 0x9071104D
Revision ID: 0x0002
Driver Strong Name: oem51.inf:IntelGfx.NTamd64.6.0:iILKM0:8.15.10.2827:pci\ven_8086&dev_0046
Rank Of Driver: 00E62001
Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_B ModeWMV9_C ModeVC1_B ModeVC1_C 
Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering 
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch 
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend 
D3D9 Overlay: Supported
DXVA-HD: Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled
I did a scan thing at the intel website, and it says that this is the most recent one

My warranty ran out a year ago unfortunately . Coincidental in fact, since this started happening a couple months later.
My System SpecsSystem Spec
12 Sep 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

If you dont mind, at first I will suggest you to use a cooling pad. Heat may cause it.

Use Speccy to check the system heat.
My System SpecsSystem Spec
12 Sep 2012   #10
Epyx

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I already use an external cooling fan that displaces my laptop above the desk.

I use speedfan (I think it does a good job) and what it reports my core at around 39 C when I'm doing typical things but goes up to around 47 C when watching HQ vids and then 55 C when playing PC games on the lowest settings. other than the PC game temp, are these bad temps?
My System SpecsSystem Spec
Reply

 Computer keeps freezing or bluescreening (Win7 Home x64). Help???




Thread Tools Search this Thread
Search this Thread:

Advanced Search




Similar help and support threads
Thread Forum
Deny Access to this Computer from the Network Win7 Home Premium
I have been trying to set up a homegroup to share between a desktop and two laptops. After many attempts I got the two laptops to work by removing guest from "deny access to this computer from the network" in the local security settings. Both of the laptops were running windows 7 professional....
Network & Sharing
Brand New computer with Win 7 Home Premium but need Win7 Pro
I just bought a new Dell Inspiron that came with Windows 7 Home Premium installed. Do I need to wipe the drive in order to upgrade it to Windows 7 Pro? I have a full Win 7 Pro install disk. I was told that I could just drop in the disk. My other work computer died on me today (fan died and...
Installation & Setup
Newly built computer random freezing and freezing on starting windows
I recently built my first PC three days ago... Specs: i7 bloomfield 960 processor 4x4 vengeance ram crosair hx850 PSU evga x58 ftw3 mobo hd 6870 radeon graphics xfx When I first installed windows it started to work just fine but I soon noticed that it would randomly freeze every 15-30...
General Discussion
win7 home prem desktop/win7 pro home network issues
--edit, see my second post... This is supposed to be easy? OK, first I have a desktop, win 7 pro 64. I never thought I'd own a laptop, need networks so I might have disabled something at some point. (I've disabled everything I don't need for performance reasons - game/graphics rig) It...
Network & Sharing
Bluescreening again!
Hi, You guys helped me out before and cured my bluescreens for about 3 months. But now there back with a vengeance. I honestly think it's down to hardware, as no .sys files are appearing. I dont get a error message, and my screen goes crazy whenever I get one. My laptop then doesn't POST,...
BSOD Help and Support
BlueScreening
First off, 2 things. Thanks in advance for any assistance. And apologies if I miss providing some information. My computer has been running great for about a year now. It was initially running 7RC, but has been running 7 Home Premium since it arrived in the mail when they released it. ...
BSOD Help and Support


Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 11:45.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App