BSOD out of nowhere

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  1. Posts : 11
    MS Windows 7 Ultimate 64-bit SP1
       #1

    BSOD out of nowhere


    I was playing D3 on window mode and watching a stream on Chrome then for the first time in a long time my PC crashed.

    The log files are attached below.

    Thanks in advance guys!
    Last edited by shin89; 12 Sep 2012 at 16:27.
      My Computer


  2. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #2

    shin,
    Blue Screen of Death (BSOD) Posting Instructions

    ====================================

    Attach the resulting zip file to your next post.

    Here is how to attach a file using SevenForums site and software. This is a safe and secure method.

    Screenshots and Files - Upload and Post in Seven Forums

    ============================================
    ============================================

    Please carry out this procedure:

    Update your SevenForums System Specs
    User CP (located on the top menu bar) |
    Your Profile | Edit System Spec
    (left-hand column)

    To gather info, use Speccy (my favorite) or SIW or System Info

    In the System Manufacturer Block, enter:
    Ř Manufacturer and Model OR Custom build.
    Ř ADD the word laptop, desktop, netbook or tablet.
    For example:
    Toshiba Satellite L305D notebook.

    Provide full windows version info, for example:
    MS Windows 7 Ultimate SP1 64-bit

    Use the “Other Info” block for Optical Reader,
    Mouse, touchpad, wifi adapter, speakers, monitor, etc

    Scroll down and click on SAVE CHANGES.

    With Speccy, you can select with your mouse/touchpad info from the display
    and paste that info into your specs.

    SIW is a marvelous program, but the free version does not offer
    this capability.
      My Computer


  3. Posts : 11
    MS Windows 7 Ultimate 64-bit SP1
    Thread Starter
       #3

    Thanks Karl, updated my system specs in my profile and attached the zip file correctly. :) Thanks for the heads up.
      My Computer


  4. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #4

    where is the zip file?
    Always post/attach into your current post.

    Please do not "back post".

    Thanks,
    karl
      My Computer

  5.    #5

    The .ZIP file is in the first post, and I'm having a look at the dump files now (:

    New to BSOD

    Code:
     WHEA_UNCORRECTABLE_ERROR (124)
    A fatal hardware error has occurred. Parameter 1 identifies the type of error
    source that reported the error. Parameter 2 holds the address of the
    WHEA_ERROR_RECORD structure that describes the error conditon.
    Arguments:
    Arg1: 0000000000000000, Machine Check Exception
    Arg2: fffffa8004f38028, Address of the WHEA_ERROR_RECORD structure.
    Arg3: 00000000b2000000, High order 32-bits of the MCi_STATUS value.
    Arg4: 0000000000000175, Low order 32-bits of the MCi_STATUS value.
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x124_GenuineIntel_DCU_Parity_Error
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  chrome.exe
      My Computer

  6.    #6

    Have you over-clocked any hardware, and made sure the hardware devices are receiving adequate cooling?

    The fans, heat sinks and vents clean and unobstructed?

    Download Speccy or CPUID Hardware Monitor to monitor the hardware temperatures.

    Perform a stress test the CPU with: CPU - Stress Test Using IntelBurnTest

    Perform error-checking with the RAM with: RAM - Test with Memtest86+

    Perform a stress test for the Graphics with: Video Card - Stress Test with Furmark

    Perform a error-check for the Hard-Drive with: Disk Check

    Perform a Backup and System Restore beforehand!
    Last edited by x BlueRobot; 12 Sep 2012 at 13:41.
      My Computer


  7. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #7

    BlueRobot,

    When he includes the zip file in a new post, then I will look at same.

    I never "back look".

    Now, you can determine overclocking by looking at the dump file with WinDbg. Enter following WinDbg command:
    !sysinfo smbios

    Under this topic you find speed info:
    Script:
    [Processor Information (Type 4) - Length 40 Handle 0004h]
      
    Socket Designation            LGA775
      Processor Type                Central Processor
      Processor Family              bfh 
    Specification Reserved
      Processor Manufacturer        Intel            
      Processor ID                  7a060100fffbebbf
      Processor Version             Intel
    (RCore(TM)2 Duo CPU E8400 3.00GHz          
      Processor Voltage             8ch 
    1.2V
      External Clock                352MHz
      Max Speed                     3800MHz
      Current Speed                 3169MHz 
    Hope this helps.

    karl
      My Computer


  8. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #8

    Bluerobot,

    I failed to say: that is NOT from one his .dmp files.

    sorry for any misunderstanding.
    karl
      My Computer

  9.    #9

    karlsnooks said:
    Bluerobot,

    I failed to say: that is NOT from one his .dmp files.

    sorry for any misunderstanding.
    karl
    Okay thanks for the tip, and yeah I just realised looking back at the system specifications :P
      My Computer

  10.    #10

    Code:
    [Processor Information (Type 4) - Length 40 - Handle 0004h]
      Socket Designation            CPU 1
      Processor Type                Central Processor
      Processor Family              c2h - Specification Reserved
      Processor Manufacturer        Intel            
      Processor ID                  fb060000fffbebbf
      Processor Version             Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz     
      Processor Voltage             8dh - 1.3V
      External Clock                267MHz
      Max Speed                     2400MHz
      Current Speed                 2400MHz
      My Computer


 
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