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Windows 7: Random BSODs hal.dll+12a3b, ntoskrnl.exe+18cb03, IRQL, 0x124..

11 Sep 2012   #1

Windows 7 Ultimate x64
 
 
Random BSODs hal.dll+12a3b, ntoskrnl.exe+18cb03, IRQL, 0x124..

Random BSODs hal.dll+12a3b, ntoskrnl.exe+18cb03

Spex:
Toshiba Satellite L510 Laptop.
Windows 7 Ultimate x64 SP1. (Fresh install, no updates whatsoever.)
Intel Core2Duo P7450. (1hour Prime95 DONE)
6GB RAM (4GB+2GB different speeds, 2hour MEMTEST DONE)
ATI Radeon Mobility HD 4500 series. (1hour Prime95 DONE)
WD Caviar 500GB HDD. (Fresh format, chkdsk R DONE, "HDD Scan" DONE)
Tried reseating RAM, HDD, DVD.

Other checks:
SFC no problems.
dxdiag shows no issues.
have turned on VERIFIER.EXE and selected all non MS (and some MS as well) drivers to monitor.

Software:
Google Chrome.
No AV or Firewall, Windows' Firewall disabled.
Tried with full drivers installed, full Windows Updates. Same results. Now reformatted with fresh install with no updates whatsoever and no drivers isntalled. Same results. Tried a different source CD for Windows 7 installation. Same results.

Problem Description:
Random BSODs showing 0x124 (mostly), IRQL, 0x1E, 0x0A... hal.dll, ntoskrnl...
Occurs randomly and very frequently. Half of the time can't even load into desktop.
Prime95, when it runs, shows no errors, but half of the time when trying to RUN the workers, it (the program) crashes, WITHOUT giving a BSOD or a freeze etc.

In my 2 weeks of trying to debug this laptop there have been moments when it runs fine and I was able to play some games (notably) World of Tanks, Pirates of the Burning Seas, to test and ran beautifully.

Please help me solve this issue, I truly want to learn how to, thanks.

Attached is the zip files from SF Diags.

My System SpecsSystem Spec
.

11 Sep 2012   #2

Windows 7 Ultimate x64
 
 

oh and to be sure, let me remark that i have done zero overclocking.
tried with just one stick of RAM (both).
unplugged all USB.
unplugged power and ran on purely battery.
thanks.
My System SpecsSystem Spec
12 Sep 2012   #3

Windows 7 Ultimate x64
 
 

Update:

I've resorted to booting into Safe Mode with networking and hacking the registry (online tutorial) to enable sound and have been using this laptop like this eversince, listening to music, browsing youtube and surfing in general and it hasn't crashed a single time.

bear in mind that verifier is still running.

this is so depressing. i really do hope i can get help to solve what really is bugging this laptop.
My System SpecsSystem Spec
.


12 Sep 2012   #4

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

ATI Mobility Radeon HD 4500 Series (Microsoft Corporation WDDM 1.1)

Update you Graphics card drivers from here: AMD Support & Drivers

Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20) (6/11/2009)

Update Driver from here: Realtek

Thanks
My System SpecsSystem Spec
12 Sep 2012   #5

Windows 7 Ultimate x64
 
 

Quote:
ATI Mobility Radeon HD 4500 Series (Microsoft Corporation WDDM 1.1)

Update you Graphics card drivers from here: AMD Support & Drivers

Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC (NDIS 6.20) (6/11/2009)

Update Driver from here: Realtek

Thanks
Like I've mentioned, I have tried with full drivers' updates, including those that you have pointed out, and I get the same random BSODs.

Maybe I should still update those two for guided troubleshooting's sake?

Thanks.
My System SpecsSystem Spec
12 Sep 2012   #6

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Well, when I checked the files that you uploaded the ATI Mobility Radeon HD 4500 had the default windows driver which is (Microsoft Corporation WDDM 1.1) This needs updating!!

The Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC Driver was dated (6/11/2009) This also needs updating!!

So unless you have updated them since posting your files they don't need updating!!

Might want to post some new files for us.

Thanks
My System SpecsSystem Spec
13 Sep 2012   #7

Windows 7 Ultimate x64
 
 

Hi,

The problem with Toshiba Satellite L510, and a host of other Toshiba laptops is that we are unable to update our drivers unless specifically provided for by Toshiba themselves on their websites, so after further checks for updated drivers and even alternative drivers such as OMEGA and DNA (their latest ones only go up to Vista ones), it still says I have the latest version installed.

I even downloaded Catalyst suite 12.8 and it will not install anything on and reports that I have the latest version installed.

I did update the Realtek RTL8102E/RTL8103E Family PCI-E Fast Ethernet NIC Driver.

Same problems.
My System SpecsSystem Spec
14 Sep 2012   #8

Windows 7 Ultimate x64
 
 

Hi,

I decided to try something new today.

I booted into Safe Mode again, and disabled as much hardware, including the touchpad, bluetooth (which shows up as unknown since i havent installed any drivers for it yet), HD Audio, High Definition Audio Controller, USB2.0 camera, PCIe Family Controller (I kept the wireless enabled) and finally, the Radeon HD4500 series itself.

I restarted the machine in normal mode, and sure enough, the BSODs were happening again, with 0x124 errors.

Does this mean that it is probably NOT a hardware issue?

The last thing I havent' done is a 6 hour memtest (I only did 2 hours).

Should I start switching off services one by one now to see if any of the services are causing conflicts?

thanks..
My System SpecsSystem Spec
14 Sep 2012   #9

Windows 7 Ultimate x64
 
 

Oh and keep in mind, in safe mode with wireless networking on and audio as well, i suffered zero crashes.
My System SpecsSystem Spec
16 Sep 2012   #10

Windows 7 Ultimate x64
 
 

Can anyone please help me with more advice? thanks.
My System SpecsSystem Spec
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 Random BSODs hal.dll+12a3b, ntoskrnl.exe+18cb03, IRQL, 0x124..





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