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Windows 7: BSOD, no idea why it is happening, Novice really needs Help!


12 Sep 2012   #1

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD, no idea why it is happening, Novice really needs Help!

Hello All,

So I am having repeated BSOD on my machine. Usually at night when I wake up there it is greeting me. I really need help trying to solve this as I am very much a novice at this kind of thing.

Here is the Windows Log after I start back up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80089B6A00
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8009DEB010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

My system info is all up to date on my profile.

Any assistance would be awesome, because this is starting to get old and I am sure causing damage to my system.

I have also attached the SF Diagnostic report.

My System SpecsSystem Spec
.

12 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Lyoncage.

It is your HP LaserJet USB printer that is causing problems.
Code:
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80089b6a00, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa8009deb010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  usbccgp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c0a

MODULE_NAME: usbccgp

FAULTING_MODULE: fffff880060f4000 usbccgp

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`00b9c388 fffff800`030f76c2 : 00000000`0000009f 00000000`00000003 fffffa80`089b6a00 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`03097e3c : fffff800`00b9c4d8 fffff800`00b9c4d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34050
fffff800`00b9c430 fffff800`03097cd6 : fffff800`03234f20 00000000`038e4472 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`03097bbe : 00000876`c9bc2d2b fffff800`00b9cb18 00000000`038e4472 fffff800`032030c8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`030979a7 : 000002be`f9ceb9c2 000002be`038e4472 000002be`f9ceb9ad 00000000`00000072 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`03084eca : fffff800`031ffe80 fffff800`0320dcc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_hppdbulkio_IMAGE_usbccgp.sys

BUCKET_ID:  X64_0x9F_3_hppdbulkio_IMAGE_usbccgp.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8009deb010 1
Irp is active with 6 stacks 5 is current (= 0xfffffa8009deb200)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa8009deb030
ThreadListEntry.Blink = fffffa8009deb030
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8009deb088
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffffa8009b640b8
Tail.Overlay.ListEntry.Blink = fffff80003234b00
Tail.Overlay.CurrentStackLocation = fffffa8009deb200
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa80089bcb20 00000000 fffff80003078ce0-fffffa8009606b40 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\drivers\hppdbulkio.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hppdbulkio.sys
*** ERROR: Module load completed but symbols could not be loaded for hppdbulkio.sys
 \Driver\HPFXBULKLEDM    nt!IopUnloadSafeCompletion
            Args: 00016600 00000001 00000004 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009274b70    

            Args: 00000000 00000000 00000000 00000000
0: kd> !error c00000bb
Error code: (NTSTATUS) 0xc00000bb (3221225659) - The request is not supported.
0: kd> !devobj fffffa80089bcb20
Device object (fffffa80089bcb20) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa80089bcaf0
 \Driver\HPFXBULKLEDM DriverObject fffffa800891ca10
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00002018
DevExt fffffa80089bcc70 DevObjExt fffffa80089bcf88 
ExtensionFlags (0x00000800)  
                             Unknown flags 0x00000800
AttachedTo (Lower) fffffa80089b6a00 \Driver\usbccgp
Device queue is not busy.
0: kd> !drvobj fffffa80089bcb20
fffff80003234fb0: Unable to get value of ObpRootDirectoryObject
fffff80003234fb0: Unable to get value of ObpRootDirectoryObject
Driver object (fffffa80089bcb20) is for:
fffffa80089bcb20: is not a driver object
So, it is not matching with your USB Common Class Generic Parent Driver, usbccgp.sys.
But why? Let us check the date of the faulting driver.
Code:
0: kd> lmvm hppdbulkio
start             end                 module name
fffff880`0611d000 fffff880`06126000   hppdbulkio T (no symbols)           
    Loaded symbol image file: hppdbulkio.sys
    Image path: \SystemRoot\system32\drivers\hppdbulkio.sys
    Image name: hppdbulkio.sys
    Timestamp:        Tue Apr 29 21:30:07 2008 (48174607)
    CheckSum:         0000A3FB
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So, it is very old. Please update the LaserJet printer driver, and report us.
My System SpecsSystem Spec
12 Sep 2012   #3

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have uninstalled the printer and drivers and have now reinstalled them. Crossing fingers and hope it all works out.
My System SpecsSystem Spec
.


12 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Quote   Quote: Originally Posted by Lyoncage View Post
I have uninstalled the printer and drivers and have now reinstalled them. Crossing fingers and hope it all works out.
Lets hope so
My System SpecsSystem Spec
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 BSOD, no idea why it is happening, Novice really needs Help!




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