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Windows 7: BSOD, no idea why it is happening, Novice really needs Help!

12 Sep 2012   #1
Lyoncage

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
BSOD, no idea why it is happening, Novice really needs Help!

Hello All,

So I am having repeated BSOD on my machine. Usually at night when I wake up there it is greeting me. I really need help trying to solve this as I am very much a novice at this kind of thing.

Here is the Windows Log after I start back up:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 9f
BCP1: 0000000000000003
BCP2: FFFFFA80089B6A00
BCP3: FFFFF80000B9C3D8
BCP4: FFFFFA8009DEB010
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

My system info is all up to date on my profile.

Any assistance would be awesome, because this is starting to get old and I am sure causing damage to my system.

I have also attached the SF Diagnostic report.


My System SpecsSystem Spec
.

12 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

Hello Lyoncage.

It is your HP LaserJet USB printer that is causing problems.
Code:
0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa80089b6a00, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa8009deb010, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  usbccgp.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4d8c0c0a

MODULE_NAME: usbccgp

FAULTING_MODULE: fffff880060f4000 usbccgp

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

STACK_TEXT:  
fffff800`00b9c388 fffff800`030f76c2 : 00000000`0000009f 00000000`00000003 fffffa80`089b6a00 fffff800`00b9c3d8 : nt!KeBugCheckEx
fffff800`00b9c390 fffff800`03097e3c : fffff800`00b9c4d8 fffff800`00b9c4d8 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x34050
fffff800`00b9c430 fffff800`03097cd6 : fffff800`03234f20 00000000`038e4472 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c4a0 fffff800`03097bbe : 00000876`c9bc2d2b fffff800`00b9cb18 00000000`038e4472 fffff800`032030c8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9caf0 fffff800`030979a7 : 000002be`f9ceb9c2 000002be`038e4472 000002be`f9ceb9ad 00000000`00000072 : nt!KiTimerExpiration+0x1be
fffff800`00b9cb90 fffff800`03084eca : fffff800`031ffe80 fffff800`0320dcc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cc40 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cc00 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

FAILURE_BUCKET_ID:  X64_0x9F_3_hppdbulkio_IMAGE_usbccgp.sys

BUCKET_ID:  X64_0x9F_3_hppdbulkio_IMAGE_usbccgp.sys

Followup: MachineOwner
---------

0: kd> !irp fffffa8009deb010 1
Irp is active with 6 stacks 5 is current (= 0xfffffa8009deb200)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
Flags = 00000000
ThreadListEntry.Flink = fffffa8009deb030
ThreadListEntry.Blink = fffffa8009deb030
IoStatus.Status = c00000bb
IoStatus.Information = 00000000
RequestorMode = 00000000
Cancel = 00
CancelIrql = 0
ApcEnvironment = 00
UserIosb = 00000000
UserEvent = 00000000
Overlay.AsynchronousParameters.UserApcRoutine = 00000000
Overlay.AsynchronousParameters.UserApcContext = 00000000
Overlay.AllocationSize = 00000000 - 00000000
CancelRoutine = 00000000   
UserBuffer = 00000000
&Tail.Overlay.DeviceQueueEntry = fffffa8009deb088
Tail.Overlay.Thread = 00000000
Tail.Overlay.AuxiliaryBuffer = 00000000
Tail.Overlay.ListEntry.Flink = fffffa8009b640b8
Tail.Overlay.ListEntry.Blink = fffff80003234b00
Tail.Overlay.CurrentStackLocation = fffffa8009deb200
Tail.Overlay.OriginalFileObject = 00000000
Tail.Apc = 00000000
Tail.CompletionKey = 00000000
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa80089bcb20 00000000 fffff80003078ce0-fffffa8009606b40 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\drivers\hppdbulkio.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for hppdbulkio.sys
*** ERROR: Module load completed but symbols could not be loaded for hppdbulkio.sys
 \Driver\HPFXBULKLEDM    nt!IopUnloadSafeCompletion
            Args: 00016600 00000001 00000004 00000005
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8009274b70    

            Args: 00000000 00000000 00000000 00000000
0: kd> !error c00000bb
Error code: (NTSTATUS) 0xc00000bb (3221225659) - The request is not supported.
0: kd> !devobj fffffa80089bcb20
Device object (fffffa80089bcb20) is for:
 InfoMask field not found for _OBJECT_HEADER at fffffa80089bcaf0
 \Driver\HPFXBULKLEDM DriverObject fffffa800891ca10
Current Irp 00000000 RefCount 0 Type 00000022 Flags 00002018
DevExt fffffa80089bcc70 DevObjExt fffffa80089bcf88 
ExtensionFlags (0x00000800)  
                             Unknown flags 0x00000800
AttachedTo (Lower) fffffa80089b6a00 \Driver\usbccgp
Device queue is not busy.
0: kd> !drvobj fffffa80089bcb20
fffff80003234fb0: Unable to get value of ObpRootDirectoryObject
fffff80003234fb0: Unable to get value of ObpRootDirectoryObject
Driver object (fffffa80089bcb20) is for:
fffffa80089bcb20: is not a driver object
So, it is not matching with your USB Common Class Generic Parent Driver, usbccgp.sys.
But why? Let us check the date of the faulting driver.
Code:
0: kd> lmvm hppdbulkio
start             end                 module name
fffff880`0611d000 fffff880`06126000   hppdbulkio T (no symbols)           
    Loaded symbol image file: hppdbulkio.sys
    Image path: \SystemRoot\system32\drivers\hppdbulkio.sys
    Image name: hppdbulkio.sys
    Timestamp:        Tue Apr 29 21:30:07 2008 (48174607)
    CheckSum:         0000A3FB
    ImageSize:        00009000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So, it is very old. Please update the LaserJet printer driver, and report us.
My System SpecsSystem Spec
12 Sep 2012   #3
Lyoncage

Microsoft Windows 7 Professional 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I have uninstalled the printer and drivers and have now reinstalled them. Crossing fingers and hope it all works out.
My System SpecsSystem Spec
.


12 Sep 2012   #4
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Technical Preview 64-bit
 
 

Quote   Quote: Originally Posted by Lyoncage View Post
I have uninstalled the printer and drivers and have now reinstalled them. Crossing fingers and hope it all works out.
Lets hope so
My System SpecsSystem Spec
Reply

 BSOD, no idea why it is happening, Novice really needs Help!




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