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Windows 7: BSOD error 0x000000d1

13 Sep 2012   #11
ThokeB

MS Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by Dave76 View Post

Drivers that need updating or removed.
ArcSoftKsUFilter.sys Mon May 25 2009 - ArcSoft Magic-i Visual Effect - Out of date, update or remove
OK, I deleted the whole program.
Quote:

Unloaded modules, these are failed drivers/devices.
Code:
LHidFilt.Sys - Logitech SetPoint HID Filter Driver
LMouFilt.Sys - same as above
btath_rcp.sy - Atheros Bluetooth Driver
hidbth.sys - Microsoft Bluetooth Miniport Driver for HID Devices
BthEnum.sys - Bluetooth Bus Extender
BTHUSB.sys - Bluetooth Miniport Driver
btfilter.sys - Atheros Bluetooth Driver
mouhid.sys - HID Mouse Filter Driver
Are you using a Logitech mouse or keyboard?
If you are, disconnect them and check if you are still having crashes.
Disconnect all USB devices, check for stability.
Turn off your bluetooth for testing.
I'm having crashes even when my Bluetooth mouse is turned off and Bluetooth is turned off.
Quote:
Have you updated your drivers from the Sony support site?
If not, update all drivers with a newer date than yours.
Yes I have. Vaio Care downloads them automatically. Though I downloaded my Graphics card driver update and sound card driver update manually. I'm not even sure Vaio Care would've listed them as updates. I have also checked Vaio downloads page.
Quote:
App Event Log.
Code:
Event[81]:
  Log Name: Application
  Source: Microsoft-Windows-WMI
  Date: 2012-06-14T08:50:15.000
  Event ID: 10
  Task: N/A
  Level: Virhe
  Opcode: N/A
  Keyword: Perinteinen
  User: N/A
  User Name: N/A
  Computer: Tuukan-Vaio
  Description: 
Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.
This indicates a problem with your CPU, could be overheating.
Check your CPU temps.
Use Real Temp , to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

If your CPU temps are ok, we can run a CPU test.
Ok, but I've already monitored my CPU temperatures before (check link to Sony forums), but I can do it again.

EDIT: Nevermind


My System SpecsSystem Spec
.
13 Sep 2012   #12
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Keep Driver Verifier turned on, we need more info from the dump files.

If you get more BSoDs and it's not generating the dump files then you can turn it off.

Driver Verifier stresses drivers in order to try and make them crash, the faulty ones will crash and if we get a dump file it will help us identify them.
It will probably make your laptop run a little slower but, the benefits out weigh the speed reduction.

Post the full BSOD report if you get another crash.

If your CPU temps are ok we can run some hardware tests.
My System SpecsSystem Spec
13 Sep 2012   #13
ThokeB

MS Windows 7 Home Premium 64-bit SP1
 
 

Ok, now there should be the information from Driver Verifier in the zip file.

I enabled Driver Verifier, waited for a BSOD (took a few mins), went to safe mode, used SF Diagnostic Tool and then disabled the Driver Verifier after SF tool did it's job. I hope I did all in the right order.

EDIT: Does it matter that I've set my system to create small memory dumps? Should I choose core dumps instead?
My System SpecsSystem Spec
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14 Sep 2012   #14
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Use Small Memory Dumps.

How to Configure Windows to Create a Dump File when you get a BSOD

Use Option One.
On #4 do not check the Automatically restart box, this can sometimes cause the computer to restart before the dump files are written.
Skip #5.
Complete #6.
Skip down to #9 & 10

Your last crash.
Code:
KMODE_EXCEPTION_NOT_HANDLED (1e)
This is a very common bugcheck.
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS
FAILURE_BUCKET_ID:  X64_0x1E_nt!KiKernelCalloutExceptionHandler+e
Not much information here.
This is not a Driver Verifier induced crash dump.
Be sure it is correctly configured.
Driver Verifier - Enable and Disable

When not testing, turn on Driver Verifier. Let it crash 3-4 times before you upload the BSoD files here.
Always include all the files from the Blue Screen of Death (BSOD) Posting Instructions.


Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.

Let's run a couple hardware tests, be sure to turn off Driver Verifier when testing.

Run memtest86+ for a full 7 passes, this will take several hours to complete, best to run overnight.
If you get any errors you can stop the test.
Take a picture with a camera when the test is done and post it here.
RAM - Test with Memtest86+

If you get any errors, wait for my reply.

If it passes lets run a CPU test.
Be sure to monitor CPU core temps with Realtemp or CoreTemp during this test, Don't let it go over 90C.

OCCT stability checking tool
Run the CPU:OCCT test for at least 30 minutes, be sure to monitor your CPU and GPU temps.
Set the time before you start.
When its done, pass or fail, it will make some graphs. Post these here as they are useful for analyses.

Let us know if you have any questions.
My System SpecsSystem Spec
14 Sep 2012   #15
ThokeB

MS Windows 7 Home Premium 64-bit SP1
 
 

Ok.

The screenshots:
Attachment 231679Attachment 231680
Attachment 231681Attachment 231682

I'll edit this post when I've done the other things you instructed.

Attached zip. These 2 shutdowns happened while restarting the computer so I'm not sure if Driver Verifier got any info (though it clearly -at least indirectly- caused the shutdowns).

Attached OCCT Graphs as a zip. file.

NOTE: I updated my graphics driver after the Driver Verifier test / before the OCCT test. New version was released yesterday.

Quote:
Go to your BIOS and tell us what the CPU, RAM and the CPU integrated memory controller voltages are.
There wasn't even a mention of these in the BIOS

I deleted some useless/rarely used software (Vaio Media Gallery, Playstation (R) Store, Evernote v. 4.4, Skype 5.10)
I would clean-install Vaio Care but it seems too risky and complicated.
My System SpecsSystem Spec
15 Sep 2012   #16
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

When you setup Driver Verifier did you de-select all Windows drivers?

Let's see the memtest86+ results when you are finished.

You were suppose to run the 'CPU:OCCT' test not the 'Power Supply' test. The CPU:OCCT test is the tab on the left.
I got enough information from the test you ran, we may need to come back to it later.

Two new crash dump files, both the same and don't give much information.
Code:
STOP 0x0000000A: IRQL_NOT_LESS_OR_EQUAL
Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80003ac6100
GetUlongFromAddress: unable to read from fffff80003ac61c0, fffff9800e17cba8 
FAILURE_BUCKET_ID:  X64_0xA_nt!ViPendingCompleteAfterWait+49
After you run memtest86+, run System File Checker.
SFC /SCANNOW Command - System File Checker
Use Option Two, and #2 To Scan and Repair System Files
If it says it can't fix files with errors, re-boot and run it a minimum of three times with re-boots after each run.
It does the repairs when re-booting.

I recommend that you stop using all of the Sony utilities, especially 'Program Accelerator by iolotools in Vaio Care'.
You should un-install them.
These programs that are suppose to improve performance will end up damaging your software and are not needed with Windows 7, which takes care of these things itself.
We have seen many software issues arise from these type of tools, and after they have been un-installed stability ensues.
There is a very good chance that you will need to re-install Windows 7 to recover from the damage these utilities caused.
My System SpecsSystem Spec
15 Sep 2012   #17
ThokeB

MS Windows 7 Home Premium 64-bit SP1
 
 

Oops! Wrong test. The correct graphs are now attached.

Oh, do I really need to delete them? I've been using the Program Accelerator because basically it's a disk defragmentation program with a free space consolidation option. I read that free space consolidation is very useful to maintain Windows performance. http://perfectdiskblog.typepad.com/F...solidation.pdf

However, after reading a thing or two about registry defragmentation/cleaning, I doubt I'll use any registry cleaning/defrag device any time soon.

I'll run the memtest86+. Would've run it earlier but for some reason it didn't boot from usb flash drive so I'll need to burn it to CD now ( I did check the BIOS to boot external drives first).

Driver Verifier had these drivers checked:


Attachment 231824

Attachment 231825

Attachment 231826

I skipped all the Microsoft drivers.
My System SpecsSystem Spec
15 Sep 2012   #18
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Use this tutorial to check you are setting up Driver Verifier correctly.
Driver Verifier - Enable and Disable

Defragging a HDD is a good practice. It's how the program does it that can cause problems.
Uninstall the Sony utilities, OEM and motherboard provided utilities are known to cause serious issues and should be avoided at all costs.
There are free third party programs that can perform these tasks much better. Most of the good ones are from large companies that sell their products and also offer free versions.
This defrag program comes highly recommended and I use it.
Auslogics Disk Defrag Free
Don't use the 'System Health' tab, that is a new addition and a registry cleaner - not needed.

Never use a registry defragmentation/cleaning program on Windows 7, it's not needed.
In the XP days, then yes it was needed but, not now.

Let us know how the memtest86+ went.
My System SpecsSystem Spec
15 Sep 2012   #19
ThokeB

MS Windows 7 Home Premium 64-bit SP1
 
 

Does it matter whether Driver Verifier is turned on / off when the SF Diagnostics Tools collects it's information? There was no mention of this in the guide.

Also, if I uncheck the option "automatically reboot" if system error occures, should the computer completely close after BSOD or should it remain in the blue screen? Yesterday it just stayed in the BSOD and didn't close. I don't know if it should be like that. I let it be in the BSOD for a few hours and then gave up and manually closed the computer.

I ran the memtest86+ with 16 passes. No errors.

I also ran sfc /scannow and it detected no errors.

By the way my computer has been exceptionally stable after the graphics driver update. Since the update it didn't crash instantly when Driver Verifier was turned on, and it hasn't even crashed with Program Accelerator (yet). I think I should monitor situation for a few days to see if the problem is gone.
My System SpecsSystem Spec
16 Sep 2012   #20
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

If your system is stable with Driver verifier turned on you can run the SF Diagnostics Tool.

Sometimes with "automatically reboot" enabled it will re-boot too fast and the dump files won't be written.
Yes it will stay on the blue screen until you re-start.
Just give it one minute and re-start it.

Good news on memtest86+ and SFC passing.
Could have been fixed by the fresh graphics driver.
Run it for three more days, if it's stable you can mark this thread 'Solved'.
My System SpecsSystem Spec
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