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Windows 7: BSOD on startup - when idle

12 Sep 2012   #1

Windows 7, Home Premium 64 bit
 
 
BSOD on startup - when idle

I have had a history of regular but less than daily BSOD crashes, and have activated Driver Verifier. Now I seem to get quite reproducible BSOD crashes, or crashes to black screen (I had one crash to black screen today which apparently did not leave a minidump) if I start my PC, and leave it idle.

If I work on the PC it seems to run OK.

Can somebody please help by examining the attached?
Thanks in advance
/Anders

My System SpecsSystem Spec
12 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

While I get instructions ready,
Please uninstall Norton Antivirus from your computer and install MSE Microsoft Security Essentials - Free Antivirus for Windows
My System SpecsSystem Spec
12 Sep 2012   #3

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

One of your dump also shows timntr.sys Acronis True Image Backup Archive Explorer also included in Seagate DiscWizard as a problem. Please uninstall this as well.

Now run the system file checker:
SFC /SCANNOW Command - System File Checker Reboot if violations are found each time.

To make sure that hard drive is good run disk check following the tutorials:
Disk Check and Hard drive scan usings SeaTools SeaTools | Seagate both long and short tests.

Keep us posted.
My System SpecsSystem Spec
.


13 Sep 2012   #4

Windows 7, Home Premium 64 bit
 
 
So far no problems

I removed Arconis a couple of days ago.
I have run a MEMTEST86 over night - with no errors detected.
I have now removed Norton, and replaced it with MSE.
Seatools short test was also OK - the long test is still waiting.

I will update the status when I have been running a week without BSOD, or if I see new errors.

Thanks so far!
/Anders
My System SpecsSystem Spec
13 Sep 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks
Keep us posted!
My System SpecsSystem Spec
23 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Hi,
Did you have any blue screens after your last post?
My System SpecsSystem Spec
24 Sep 2012   #7

Windows 7, Home Premium 64 bit
 
 
The saga continues :-(

Thanks for following up KoolKat77.
Yes I have had a couple of irregular BSODs - possibly related to an OKI scanner connected. For the time being I pull the plug on it, unless I need to use it.

I have also numerous freezes, which I believe may be related to suspend/hibernate - and especially it seems that I get a freeze if the computer hibernates after a boot, without any interaction. I have disabled hibernation, and will try to disable suspend as well.

Attached is the most recent SF report - I would love it if you can identify a cause...

Cheers, Anders
My System SpecsSystem Spec
24 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I told you to come back if you were having the BSoD issues

Anyway,

BSoD caused by: HCW85BDA.sys

You need to either update, or uninstall its drivers. (It's current drivers are from year 2009)

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck C1, {fffff980016d6fe0, fffff980016d6208, 6d4028, 23}

Unable to load image \SystemRoot\system32\drivers\HCW85BDA.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for HCW85BDA.sys
*** ERROR: Module load completed but symbols could not be loaded for HCW85BDA.sys
Probably caused by : HCW85BDA.sys ( HCW85BDA+22011 )

Followup: MachineOwner
---------

2: kd> lmvm HCW85BDA
start             end                 module name
fffff880`04820000 fffff880`04943200   HCW85BDA T (no symbols)           
    Loaded symbol image file: HCW85BDA.sys
    Image path: \SystemRoot\system32\drivers\HCW85BDA.sys
    Image name: HCW85BDA.sys
    Timestamp:        Mon May 11 14:26:59 2009 (4A07E153)
    CheckSum:         0012AD04
    ImageSize:        00123200
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Method for un-installation:
  1. Download and install Driver Sweeper:
    |MG| Driver Fusion (Driver Sweeper) 1.2.0 Download
  2. Boot into Safe Mode from Advanced Boot Options:
    Advanced Boot Options
  3. Type in Driver Fusion in Search
  4. Remove all components of your Hauppauge Computer Works
  5. Boot normally now, and install the latest drivers from this link

Do post back results
My System SpecsSystem Spec
25 Sep 2012   #9

Windows 7, Home Premium 64 bit
 
 

Well - no more BSOD - just freezes; even with the updated Hauppage driver.

Driververifier is still on so I am pushing the system, but the family have a wish for no crashes at all.

Can you make any sense of the attached?

Cheers, Anders
My System SpecsSystem Spec
25 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I don't see anything attached.

You may disable verifier now and observe the computer.
Let us know if there are more crashes.
My System SpecsSystem Spec
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 BSOD on startup - when idle





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