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Windows 7: could someone help me with an odd issue im getting with BSOD,

13 Sep 2012   #21
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

You are just getting some random black screen? Or some glitch? Or any notice balloon in the systrey?

What is the nature of the crash? let us know?


My System SpecsSystem Spec
.
13 Sep 2012   #22
xanex18

windows 7 ultimate 64
 
 

there are no sys tray notifications and yes they seem to be random as they mainly occur when videos or games are playing as well as when i switch between windows rapidly. there is not always a bsod but occaisionally there will be a short time after the black screen. as i stated before, first the display blacks, a couple seconds later the audio cuts out, then the i/o at the same time as the audio. it is not hibernate as that is turned off and right before it black screens, the display flickers with green vertical lines then blacks out.
My System SpecsSystem Spec
13 Sep 2012   #23
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

First you check your power supply, if it is working properly after some time it is being used.

Clean the dust inside the computer very carefully, if there is any.

Heat is also very important. Use Speccy to monitor the system heat. Specially, try to monitor the heat just before that thing occurs. It may generating a high temperature.
My System SpecsSystem Spec
.

16 Sep 2012   #24
xanex18

windows 7 ultimate 64
 
 

kay ive been monitoring it for a lil bit now and the temps are not overheating at all, it even occurs while idling. i did a little more research and i found out that one method to fix it is to change the clock speeds of the ram and the gpu. im not 100% sure why this is supposed to fix it, but i believe that it has to do with the amd drivers not responding because they believe the card isnt pulling enough power when it is. ive monitored the psu and the 12v didnt drop below 11.8 the entire time i monitored it. the memory is good it passed 12 runs in mem test ( both single stick and both). i tried something suggested my microsoft support of adding time to the timeout registry section. nothing seems to have fixed it. if this thread still is giving help id appreciate it.
My System SpecsSystem Spec
16 Sep 2012   #25
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

When you install different graphics drivers are you uninstalling the driver from the Control Panel > Programs and Features, then running Driver Sweeper to get rid of all traces of the old drivers?
Drivers - Clean Left over Files after Uninstalling
In #2 select 'AMD - Display' and remove them.
This should be done every time you install a new graphics driver.

Did you run memtest86+ to test your RAM?
The Windows memtest is not recommended.
RAM - Test with Memtest86+

Have you OverClocked anything?
If you have return to Optimized defaults.

What are your CPU temps?

Let's get some more system information.
Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums
My System SpecsSystem Spec
16 Sep 2012   #26
xanex18

windows 7 ultimate 64
 
 

everything was done like that, driver sweep,86+, cpu temps btwn 27 and 37, gpu temps at 41-55 (peaks at 80 in furmark but no crash), the cpuz i can post if i can get the pc to stay on long enough
My System SpecsSystem Spec
17 Sep 2012   #27
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Blue Screen of Death (BSOD) Posting Instructions
When posting any new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes.

Can you upload this now?
We need the other information.

Have you updates all the drivers from the motherboard support site?

How many passes did you make with memtest86+?
Need a minimum of 7 full passes.
If you did run it that long, any shutdowns?
This will help us to determine if it is a hardware or software issue.

This will help verify the Safe Mode results indicating it's not hardware.

Your last two crashes are the same, 116.
Code:
STOP 0x0000001A: MEMORY_MANAGEMENT
Usual causes:  Device driver, memory, kernel
PROCESS_NAME:  chrome.exe
FAILURE_BUCKET_ID:  X64_0x1a_403_win32k!SURFACE::bDeleteSurface+3c8
----------------------------------------------------------------------------------------------
STOP 0x00000116: VIDEO_TDR_ERROR
Usual causes:  Video driver, overheating, bad video card, ?BIOS, ?Power to card 
Probably caused by : atikmpag.sys ( atikmpag+926c )
DEFAULT_BUCKET_ID:  GRAPHICS_DRIVER_TDR_FAULT
IMAGE_NAME:  atikmpag.sys
The first crash could be caused by the graphics driver.

You should install some older graphics drivers, see if you can find a stable one.

Re-seat your graphics card, make sure the port is clean. Double check that all of the power cables are good and firmly connected, disconnect the cables, check them and re-connect.

Some 6850's are known to have issues with stability, the easiest way to check it is put yours into another system or put another known good graphics card into your system.
You might end up looking for a store with a good return policy, try a new card (not same model) and if it doesn't help return it.

Without more info the options are graphics card, motherboard, PSU, CPU, RAM.
My System SpecsSystem Spec
17 Sep 2012   #28
xanex18

windows 7 ultimate 64
 
 

memtest ran for 12 passes, i have reseated the card in both slots to no effect, i have updated and rollbacked the drivers and there seems to be no stable version. im trying something suggested by the microsoft website of changing the time needed to timeout (tdr issue). i dont have another pc to test the card in nor do i have another card to test.
My System SpecsSystem Spec
17 Sep 2012   #29
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Thanks for the update.

If you get any more crashes upload them here.
Blue Screen of Death (BSOD) Posting Instructions
When posting a new crash dump, include all System File Collection and health reports.

If you upload the other reports now, it will help with the analyses.

Have you updated all the drivers from the ASRock motherboard site?
ASRock 970 Extreme3 support

If you have any ASRock utilities uninstall them for testing purposes.
My System SpecsSystem Spec
22 Sep 2012   #30
xanex18

windows 7 ultimate 64
 
 

kay this is everything that i got from grab all. the asrock drivers are up to date and i have tried both older and newer bios's as well as video card bios over mb. i reverted it back to the stock bios when there was no change. there are no asrock utilities installed
My System SpecsSystem Spec
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 could someone help me with an odd issue im getting with BSOD,




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