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Windows 7: BSODs when scanning with malwarebytes

14 Sep 2012   #11
robertju1

Windows 7 Home Premium x64
 
 

I did it in safe mode, and for some reason i gain multiple bsods? So it didnt work. That is what the dump files say anyway, as i have more than one of them. I did it overnight so i don't exactly know what happened, but i attached the files.


My System SpecsSystem Spec
.
14 Sep 2012   #12
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Hello Robert.

We need some more information other than the minidumps. Can you post it appropriately as stated in Blue Screen of Death (BSOD) Posting Instructions ?

At the same time, what is the volume of RAM (physical memory) you are using? Answer it, and fill up your system specs.

If you are using search index, please disable it for the time being.
My System SpecsSystem Spec
14 Sep 2012   #13
robertju1

Windows 7 Home Premium x64
 
 

Hey,

I have 8 gb of ram, amd athlon II x4 640 Processor (3,0GHz), Ati radeon hd 5770 graphics card, windows 7 home premium 64-bit. Tell me if u want to know more.

I also tried running MBAM with the search index disabled, but I still gain an BSOD.

I have disabled search index currently, and attached the files you requested.
My System SpecsSystem Spec
.

14 Sep 2012   #14
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

This time, you are getting Bugcheck 3B.

Usual causes of the stop are System service, Device driver, graphics driver, memory.

I am seeing those drivers are very old.
Let us know the result.
My System SpecsSystem Spec
14 Sep 2012   #15
robertju1

Windows 7 Home Premium x64
 
 

I had no idea that i had those, but I don't know which of the choices I have to download, could u tell me where to find this? or which one to choose? because i have no idea what kind of device it is for.
My System SpecsSystem Spec
14 Sep 2012   #16
Layback Bear

Windows 7 Pro. 64/SP-1
 
 

If I may add a little something. I would make sure your anti virus is completely removed not just turned off. Then I would install MSE from Microsoft.
Microsoft Security Essentials - Free Antivirus for Windows
After updating MSE run a complete scan.
The reason for this is three fold. One your computer has a active anti virus to protect your system. Two it will also check for infection. Three it will let ARC know if its your system or the anti virus or anti malware program causing your BSOD.
Just a note. I have used Malwarebytes Anti Malware free and Pro with MSE active with out any problems. Now I will shut up and watch and learn.
My System SpecsSystem Spec
14 Sep 2012   #17
Arc

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit
 
 

Quote   Quote: Originally Posted by robertju1 View Post
I had no idea that i had those, but I don't know which of the choices I have to download, could u tell me where to find this? or which one to choose? because i have no idea what kind of device it is for.
I specified the links beside the names of the drivers.

But I cannot find the appropriate driver for you. It is you who is to do it.
My System SpecsSystem Spec
16 Sep 2012   #18
robertju1

Windows 7 Home Premium x64
 
 

I have been really searching, but I can't find what drivers to install. Is there any other way to do it? Or some way to find out which ones I have to download?

And I already use MSE, I can scan with MSE without BSODs.
My System SpecsSystem Spec
16 Sep 2012   #19
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Have you tried uninstalling and reinstalling malwarebytes?
My System SpecsSystem Spec
17 Sep 2012   #20
robertju1

Windows 7 Home Premium x64
 
 

Yes I have reinstalled it, and tried scanning in safe mode again, but still gain a bsod.
My System SpecsSystem Spec
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 BSODs when scanning with malwarebytes




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