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Windows 7: BSODs when scanning with malwarebytes

13 Sep 2012   #1
robertju1

Windows 7 Home Premium x64
 
 
BSODs when scanning with malwarebytes

Hey,

Whenever i scan with malwarebytes, i can't do the full scan, because i get an BSOD. I tried the fast scan and it worked, but i would really like to do a full scan. I have my other antivirus uninstalled for it, so that is not the case. Help would be appreciated!

I attached some files at it, there might be other reasons for it, help with that would be nice aswell.

Robert

Windows 7 64-bit home premium, 8gb


My System SpecsSystem Spec
.
13 Sep 2012   #2
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
13 Sep 2012   #3
robertju1

Windows 7 Home Premium x64
 
 

here it is!
My System SpecsSystem Spec
.

13 Sep 2012   #4
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Answer this question.

Quote   Quote: Originally Posted by Maguscreed View Post
Are you running a active antivirus in addition to running malwarebytes?
because that alone would be enough to cause a file filter lock up resulting in a blue screen.
My System SpecsSystem Spec
13 Sep 2012   #5
badkarma11

Windows 7 Ultimate x64 Full Retail SP1
 
 

Happened to me once, I uninstalled and reinstalled it. Also, try running windows in safe mode and trying MBAM
My System SpecsSystem Spec
13 Sep 2012   #6
robertju1

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by badkarma11 View Post
Happened to me once, I uninstalled and reinstalled it. Also, try running windows in safe mode and trying MBAM
Do u want me to try malwarebytes in safe mode? and MBAM is some other software?
My System SpecsSystem Spec
13 Sep 2012   #7
robertju1

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Answer this question.

Quote   Quote: Originally Posted by Maguscreed View Post
Are you running a active antivirus in addition to running malwarebytes?
because that alone would be enough to cause a file filter lock up resulting in a blue screen.
As I said in my first post, i had uninstalled it for the occasion, so that would not be the problem.
My System SpecsSystem Spec
13 Sep 2012   #8
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Which version of MBAM is this?
And is it the paid or free one?
My System SpecsSystem Spec
13 Sep 2012   #9
robertju1

Windows 7 Home Premium x64
 
 

Quote   Quote: Originally Posted by koolkat77 View Post
Which version of MBAM is this?
And is it the paid or free one?
MBAM 1.65.0.1400, the free one
My System SpecsSystem Spec
13 Sep 2012   #10
koolkat77

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit
 
 

Boot into safe mode and try running full scan there.
My System SpecsSystem Spec
Reply

 BSODs when scanning with malwarebytes




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