BSODs when scanning with malwarebytes

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  1. Posts : 101
    Windows 7 Home Premium x64
       #1

    BSODs when scanning with malwarebytes


    Hey,

    Whenever i scan with malwarebytes, i can't do the full scan, because i get an BSOD. I tried the fast scan and it worked, but i would really like to do a full scan. I have my other antivirus uninstalled for it, so that is not the case. Help would be appreciated!

    I attached some files at it, there might be other reasons for it, help with that would be nice aswell.

    Robert

    Windows 7 64-bit home premium, 8gb
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please upload your msinfo32.nfo file. To get this:

    • Click on the Start
    • Type msinfo32 into the Search programs and files box
    • When it opens, go to File, Save
    • Save as msinfo32.nfo and save in a place you will remember
    • Let it finish the process of gathering and saving the system info
    • Right click the .nfo file, click send to compressed (zipped) folder
    • Upload the .zip file here.
      My Computer


  3. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #3

    here it is!
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Answer this question.

    Maguscreed said:
    Are you running a active antivirus in addition to running malwarebytes?
    because that alone would be enough to cause a file filter lock up resulting in a blue screen.
      My Computer


  5. Posts : 272
    Windows 7 Ultimate x64 Full Retail SP1
       #5

    Happened to me once, I uninstalled and reinstalled it. Also, try running windows in safe mode and trying MBAM
      My Computer


  6. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #6

    badkarma11 said:
    Happened to me once, I uninstalled and reinstalled it. Also, try running windows in safe mode and trying MBAM
    Do u want me to try malwarebytes in safe mode? and MBAM is some other software?
      My Computer


  7. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #7

    koolkat77 said:
    Answer this question.

    Maguscreed said:
    Are you running a active antivirus in addition to running malwarebytes?
    because that alone would be enough to cause a file filter lock up resulting in a blue screen.
    As I said in my first post, i had uninstalled it for the occasion, so that would not be the problem.
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

    Which version of MBAM is this?
    And is it the paid or free one?
      My Computer


  9. Posts : 101
    Windows 7 Home Premium x64
    Thread Starter
       #9

    koolkat77 said:
    Which version of MBAM is this?
    And is it the paid or free one?
    MBAM 1.65.0.1400, the free one
      My Computer


  10. Posts : 15,026
    Windows 10 Home 64Bit
       #10

    Boot into safe mode and try running full scan there.
      My Computer


 
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