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Windows 7: BSOD often after waking up from sleep mode - new computer


13 Sep 2012   #1

Windows 7 Home Premium 64 bit
 
 
BSOD often after waking up from sleep mode - new computer

Here is the BSOD error message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF960002F18F7
BCP3: FFFFF8800AD77EA0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\091312-27159-01.dmp
C:\Users\tmichael\AppData\Local\Temp\WER-694844-0.sysdata.xml

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A zipfile of the logs from SF Diagnostic Tool is uploaded to this thread.

I'm grateful for any help.

My System SpecsSystem Spec
.

13 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome
All your dumps show win32k.sys as the problem but that's not the realcause.

If you are overclocking any hardware, please stop.

Lets enable driver verifier to rule out buggy drivers.

Verifier puts extreme stress on the drivers, bad ones will cause BSOD. If we change all those drivers we hope for no more BSODs, If you get no BSODs, then its not a driver and we look to hardware. Information
Driver Verifier runs in the background, "testing" drivers for bugs. If it finds one, a Blue Screen of Death (BSOD) will result; the corresponding dump file will hopefully show the faulty driver.

Quote   Quote: Originally Posted by Capt.Jack Sparrow View Post
Driver Verifier monitors kernel-mode drivers and graphics drivers to detect illegal function calls or actions that might corrupt the system. It can subject the drivers to a variety of stresses and tests to find improper behavior.

Continue to use your system normally, and if you know what causes the crash, do that repeatedly. The objective here is to get the system to crash because Driver Verifier is stressing the drivers out. If it doesn't crash for you, then let it run for at least 36 hours of continuous operation.
My System SpecsSystem Spec
16 Sep 2012   #3

Windows 7 Home Premium 64 bit
 
 
BSOD problem solved

Thanks for your suggestions. Actually, the solution was pretty easy. I ran sfc to check if there were any system file problems. It was able to find and repair the errors in the system files (log entries attached). The computer has been running for more than five days now without a BSOD.
My System SpecsSystem Spec
.


16 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Oh well , glad to hear that you could to solve the bsods.
Happy computing.
My System SpecsSystem Spec
19 Sep 2012   #5

Windows 7 Home Premium 64 bit
 
 
BSOD problem recurs

Alas! Apparently I marked this problem "solved" too soon. The problem was not solved by the system file fixes after all. The exact same problem happened again this morning. Time to check the drivers, I guess.
My System SpecsSystem Spec
19 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Can you upload the dumps?
And yes you should enable verifier.
My System SpecsSystem Spec
19 Sep 2012   #7

Windows 7 Home Premium 64 bit
 
 
BSOD problem recurs

Here are the dumps from the diagnostic tool with driver verifier enabled.

Thanks for your patience.
My System SpecsSystem Spec
19 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Are these the BSoD you're getting after enabling verifier?
Doesn't look like verifier is enabled yet, please enable it.

BugCheck 50 = PAGE_FAULT_IN_NONPAGED_AREA (50) =
Usual causes: Defective hardware (particularly memory - but not just RAM), Faulty system
service, Antivirus, Device driver, NTFS corruption, BIOS. BSOD Index

BugCheck 3B = SYSTEM_SERVICE_EXCEPTION (3b) =
Usual causes: System service, Device driver, graphics driver, memory. BSOD Index

Problematic software:
Code:
Start Menu\Programs\AVG	Public:Start Menu\Programs\AVG	Public
Please uninstall AVG Antivirus while we are troubleshooting with your comp.
Download and install MSE and run a full scan once updated.
Microsoft Security Essentials - Free Antivirus for Windows

*Run the system file checker for repairing any damaged files within windows:
SFC /SCANNOW Command - System File Checker

*To make sure your hard drive is good, run:
Disk Check

*Run the short and long tests with SeaTools:

SeaTools for Windows
SeaTools for DOS

* Run Memory test for 8 passes preferably overnight.
RAM - Test with Memtest86+

Post back results
My System SpecsSystem Spec
24 Sep 2012   #9

Windows 7 Home Premium 64 bit
 
 
BSOD problem recurs

It looks like the problem was caused by the AVG antivirus software. When I saw that suggestion in your reply I recalled two things: 1) when I first installed the software I got a message saying that it might not have installed properly, but since it seemed to function ok, I didn't think more about it; 2) when I first tried to run the Windows disk check I got an error message saying that a "software error" was preventing the disk checker from running. When I uninstalled AVG and installed Microsoft Security Essentials, that error message disappeared and the disk check showed no disk errors. I ran a complete scan using MSE and found no viruses.

I have now had eight days of fairly heavy use without further crashes. So I am tentatively marking this thread as solved (again!) conscious that I got burned when I did that last time.

Thank you so much for your helpful suggestions.
My System SpecsSystem Spec
24 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks for reporting back.

Hopefully this is the end of your PC problems , feel free to come back here for any further issues.
My System SpecsSystem Spec
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 BSOD often after waking up from sleep mode - new computer




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