Windows 7-64 say it just recover from a error and restarted


  1. Posts : 3
    win 7 64
       #1

    Windows 7-64 say it just recover from a error and restarted


    Hello, This is my first post on this forum about anything. My system crashes when in screensaver. i'm running Boinc during that time. It a self built system with a Board: MSI 990FXA-GD65 (MS-7640) 3.0
    Bus Clock: 200 megahertz
    BIOS: American Megatrends Inc. V19.6 12/16/2011

    3.60 gigahertz AMD Phenom II X6 1090T
    No memory cache
    16372 Megabytes Installed Memory
    2250.43 Gigabytes Usable Hard Drive Capacity
    1810.99 Gigabytes Hard Drive Free Space

    I attach the SF diagnostic file. Any help is great.

    Thanks again, Joe:)
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Welcome aboard.

    Code:
     ........
      *******************************************************************************
      *                                                                             *
      *                        Bugcheck Analysis                                    *
      *                                                                             *
      *******************************************************************************
       
      Use !analyze -v to get detailed debugging information.
       
      BugCheck 3B, {c0000005, fffff8800702c0be, fffff88007988d60, 0}
       
      Unable to load image afcdp.sys, Win32 error 0n2
      *** WARNING: Unable to verify timestamp for afcdp.sys
      *** ERROR: Module load completed but symbols could not be loaded for afcdp.sys
      Probably caused by : afcdp.sys ( afcdp+80be )
       
      Followup: MachineOwner
      ---------
    So it is indicating Acronis File Level CDP Kernel Helper; Driver Reference Table - afcdp.sys

    Check how old the driver is :
    Code:
     kd> lmvm afcdp
      start             end                 module name
      fffff880`07024000 fffff880`0706c000   afcdp    T (no symbols)           
          Loaded symbol image file: afcdp.sys
          Image path: afcdp.sys
          Image name: afcdp.sys
          Timestamp:        Thu Nov 18 21:50:02 2010 (4CE55232)
          CheckSum:         00049635
          ImageSize:        00048000
          Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    That means, it is old.
    Update the driver from Backup software for data backup and disaster recovery in Windows and Linux - Acronis and report back.
      My Computer


  3. Posts : 25,847
    Windows 10 Pro. 64/ version 1709 Windows 7 Pro/64
       #3

    I don't understand in your post.
    No memory cache. Many things like to have a little memory cache.
    Sorry ARC didn't mean to get in your way. I will just watch.
      My Computer


  4. Posts : 3
    win 7 64
    Thread Starter
       #4

    Thanks for your help. I when to Acronisweb sit eto download the up- to-date drivers. It says I have the latest updates

      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    jdonohue41 said:
    Thanks for your help. I when to Acronisweb sit eto download the up- to-date drivers. It says I have the latest updates

    Within two years there are no new updates?
    You may try to uninstall Acronis and install a latest version.
      My Computer


  6. Posts : 3
    win 7 64
    Thread Starter
       #6

    I uninstalled acronis program like youask & didn't reinstall yet. My system restart today. I attach a new SF diagnostic file to help> thanks again, Joe
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    Hardware, and hardware only.
    Code:
    .................
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 124, {0, fffffa800dcb2028, b6004000, 52000145}
    
    Probably caused by : hardware
    
    Followup: MachineOwner
    Follow Stop 0x124 - what it means and what to try. This one is the best guide to deal with this issue.
      My Computer


 

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