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Windows 7: BSOD when browsing web, occurred many times

13 Sep 2012   #1

Windows 7 Pro 64bit
 
 
BSOD when browsing web, occurred many times

BSOD happened every few days when browsing websites, some of them caused by NTOSKRNL.exe and BOWSER.sys. I have uploaded the SF file.

My machine specs are :
Win 7 Pro 64bit,
Lenovo Thinkpad T430s,
16gb RAM,
GPU: Intel HD4000,
CPU: Intel i5 3320
HDD:256gb samsung ssd

Thanks!

My System SpecsSystem Spec
.

13 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

For the bug check you are getting (a serious one) go through this thread:
STOP 0x101: CLOCK_WATCHDOG_TIMEOUT troubleshtg

Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.


Loading Dump File [C:\Users\Yusra\Downloads\mikeuno\SF_14-09-2012\091412-7644-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is: 
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 7601.17835.amd64fre.win7sp1_gdr.120503-2030
Machine Name:
Kernel base = 0xfffff800`0305b000 PsLoadedModuleList = 0xfffff800`0329f670
Debug session time: Thu Sep 13 22:29:38.419 2012 (UTC + 6:00)
System Uptime: 1 days 14:32:44.636
Loading Kernel Symbols
...............................................................
................................................................
.............................................................
Loading User Symbols
Loading unloaded module list
..........
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 101, {31, 0, fffff88003365180, 2}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

CLOCK_WATCHDOG_TIMEOUT (101)
An expected clock interrupt was not received on a secondary processor in an
MP system within the allocated interval. This indicates that the specified
processor is hung and not processing interrupts.
Arguments:
Arg1: 0000000000000031, Clock interrupt time out interval in nominal clock ticks.
Arg2: 0000000000000000, 0.
Arg3: fffff88003365180, The PRCB address of the hung processor.
Arg4: 0000000000000002, 0.

Debugging Details:
------------------


BUGCHECK_STR:  CLOCK_WATCHDOG_TIMEOUT_4_PROC

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

PROCESS_NAME:  ThunderPlatfor

CURRENT_IRQL:  d

STACK_TEXT:  
fffff880`0de4d1d8 fffff800`03130efa : 00000000`00000101 00000000`00000031 00000000`00000000 fffff880`03365180 : nt!KeBugCheckEx
fffff880`0de4d1e0 fffff800`030e3cd7 : 00000000`00000000 fffff800`00000002 00000000`00002710 fffffa80`1bc7bd64 : nt! ?? ::FNODOBFM::`string'+0x4e2e
fffff880`0de4d270 fffff800`0301c895 : fffff800`03042460 fffff880`0de4d420 fffff800`03042460 fffff800`00000000 : nt!KeUpdateSystemTime+0x377
fffff880`0de4d370 fffff800`030d6713 : fffff800`0324ce80 00000000`00000001 fffffa80`1bc71000 fffff800`03261580 : hal!HalpHpetClockInterrupt+0x8d
fffff880`0de4d3a0 fffff800`030aeed1 : fffffa80`1bc4b630 00000000`176baa05 00000000`00000000 00000000`00000000 : nt!KiInterruptDispatchNoLock+0x163
fffff880`0de4d530 fffff800`0339134f : 00000000`00000000 fffff880`0de4db60 00000000`00000000 00000000`a000000c : nt!KeFlushProcessWriteBuffers+0x65
fffff880`0de4d5a0 fffff800`033df686 : 00000000`0e37e4b0 fffffa80`00010400 fffff880`0de4d730 00000000`00000000 : nt!ExpGetProcessInformation+0x7f
fffff880`0de4d6f0 fffff800`033e00d9 : 00000000`0e37e4b0 00000000`00000088 00000000`00000005 00000000`00000088 : nt!ExpQuerySystemInformation+0xfb4
fffff880`0de4daa0 fffff800`030d9453 : fffffa80`18f24b50 fffff880`0de4db60 00000000`7ef94000 fffffa80`18ed2350 : nt!NtQuerySystemInformation+0x4d
fffff880`0de4dae0 00000000`773d167a : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiSystemServiceCopyEnd+0x13
00000000`0ca4e708 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x773d167a


STACK_COMMAND:  kb

SYMBOL_NAME:  ANALYSIS_INCONCLUSIVE

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: Unknown_Module

IMAGE_NAME:  Unknown_Image

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAILURE_BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE

BUCKET_ID:  X64_CLOCK_WATCHDOG_TIMEOUT_4_PROC_ANALYSIS_INCONCLUSIVE

Followup: MachineOwner
My System SpecsSystem Spec
13 Sep 2012   #3

Windows 7 Pro 64bit
 
 

Thanks!

Looks like a complicated issue. From Bluescreenview, it shows NToskrnl and bowser.sys caused the BSOD. I ran sfc.exe and everything is ok. This BSOD happens every 3 or 4 days. So do I need to reinstall the system or update all drivers?
My System SpecsSystem Spec
.


13 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

I'm afraid that will not solve your issue, but did you look at the thread properly?
My System SpecsSystem Spec
13 Sep 2012   #5

Windows 7 Pro 64bit
 
 

I will go through it and see what I can do about it.
My System SpecsSystem Spec
13 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Thanks.
Take your time..also suggest you to do the stress tests mentioned in that thread and monitor your temps with Speccy.

Let us know the status of warranty of your computer.
My System SpecsSystem Spec
13 Sep 2012   #7

Windows 7 Pro 64bit
 
 

I just did some updates and uploaded new SF test file. Could you please look at it again and see if it's the same issue? Many thanks!
My System SpecsSystem Spec
13 Sep 2012   #8

Windows 7 Pro 64bit
 
 

I bought the laptop in June this year. So everything is covered by warranty. But I'd like to verify the problem first.
My System SpecsSystem Spec
13 Sep 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

The problem is with your processor.
Are you having problems from the time you got this laptop or just recently?
My System SpecsSystem Spec
13 Sep 2012   #10

Windows 7 Pro 64bit
 
 

The first time it occurred was about one month after I bought the laptop. Then it happens every few days. Even with warranty, it takes quite a while to replace processor.
My System SpecsSystem Spec
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 BSOD when browsing web, occurred many times





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