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Windows 7: Getting BSoD after waking up from sleep Cause: intelppm.sys


13 Sep 2012   #1

Windows 7 Professional 64 bit
 
 
Getting BSoD after waking up from sleep Cause: intelppm.sys

Hi all

I just did a fresh install of Windows 7 64bit on my computer and am having a bit of a problem, whenever I put the computer to sleep and wake it up it gives me the BSoD with intelppm.sys as the cause. Does anyone know what this driver is and what it does, any update to stop BSoD etc... Before the fresh install it worked fine with no BSoD, I have check for viruses, I have also installed the drivers I installed before. Specs are:

Intel Core i7 2600K @ 3.40GHz
Gigabyte Technology Co., Ltd. Z77X-UD5H
AMD Radeon HD 6850
Corsair 16GB RAM

I have attached a screen shot of the BSoD, anything else please let me know.

Thanks in advance for the help.


My System SpecsSystem Spec
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13 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello Bashir, can you post it following the Blue Screen of Death (BSOD) Posting Instructions?

Apparently, intelppm.sys is Intel Processor driver, and can be updated from Intel Download Center.

But, if you post it properly, following all the steps, we will have more info to help you.
My System SpecsSystem Spec
13 Sep 2012   #3

Windows 7 Professional 64 bit
 
 

Ahh sorry about that, I have followed the instruction and posted the new thread http://www.sevenforums.com/crashes-d...ml#post2093841 with the dump files. I have also uploaded to this thread as well.

Sorry again and thanks.
My System SpecsSystem Spec
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13 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000096, fffff8800583e14c, fffff8800339a3e8, fffff88003399c40}

Probably caused by : intelppm.sys ( intelppm+114c )

Followup: MachineOwner
My System SpecsSystem Spec
13 Sep 2012   #5
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

As you have posted those, we can get it:
Code:
0: kd> lmvm intelppm
start             end                 module name
fffff880`0583d000 fffff880`05853000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 04:49:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
That is very old. Update it, and report us back after updating. Update link is in my earlier post.

Edit: you are faster, Harry
My System SpecsSystem Spec
13 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

It's not on the Intel website O.o

How about the Driver Scanner?
My System SpecsSystem Spec
13 Sep 2012   #7

Windows 7 Professional 64 bit
 
 

Hi, I can't seem to find the download link either, I have checked Intel update site but it does not come up with anything

Can you give me a link please? Or can I disable it?
My System SpecsSystem Spec
13 Sep 2012   #8

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Quote   Quote: Originally Posted by BashirSabeel View Post
Hi, I can't seem to find the download link either, I have checked Intel update site but it does not come up with anything

Can you give me a link please? Or can I disable it?
I have found an article which answers both of your questions. You may be disappointed with the solution to the problem.

intelppm.sys Info
My System SpecsSystem Spec
13 Sep 2012   #9
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

In the page http://downloadcenter.intel.com/Default.aspx, there is an intel driver update utility. You may try that option.
My System SpecsSystem Spec
14 Sep 2012   #10

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x86 Service Pack 1 - Linux Mint Mate 14 x64
 
 

Quote   Quote: Originally Posted by Arc View Post
In the page http://downloadcenter.intel.com/Default.aspx, there is an intel driver update utility. You may try that option.
I suggested that in one of my posts (the screenshot), seems like the only option to find the driver, however even though the Driver Reference suggested it from the Intel website, other websites have suggested it from Microsoft Windows O.o
My System SpecsSystem Spec
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 Getting BSoD after waking up from sleep Cause: intelppm.sys




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