Getting BSoD after waking up from sleep Cause: intelppm.sys

BashirSabeel · 13 Sep 2012

Hi all

I just did a fresh install of Windows 7 64bit on my computer and am having a bit of a problem, whenever I put the computer to sleep and wake it up it gives me the BSoD with intelppm.sys as the cause

. Does anyone know what this driver is and what it does, any update to stop BSoD etc... Before the fresh install it worked fine with no BSoD, I have check for viruses, I have also installed the drivers I installed before. Specs are:

Intel Core i7 2600K @ 3.40GHz
Gigabyte Technology Co., Ltd. Z77X-UD5H
AMD Radeon HD 6850
Corsair 16GB RAM

I have attached a screen shot of the BSoD, anything else please let me know.

Thanks in advance for the help.:)

Arc · 13 Sep 2012

Hello Bashir, can you post it following the Blue Screen of Death (BSOD) Posting Instructions?

Apparently, intelppm.sys is Intel Processor driver, and can be updated from Intel Download Center.

But, if you post it properly, following all the steps, we will have more info to help you.

BashirSabeel · 13 Sep 2012

Ahh sorry about that, I have followed the instruction and posted the new thread https://www.sevenforums.com/crashes-d...ml#post2093841 with the dump files. I have also uploaded to this thread as well.

Sorry again and thanks.

x BlueRobot · 13 Sep 2012

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000096, fffff8800583e14c, fffff8800339a3e8, fffff88003399c40}

Probably caused by : intelppm.sys ( intelppm+114c )

Followup: MachineOwner

Arc · 13 Sep 2012

As you have posted those, we can get it:

Code:

0: kd> lmvm intelppm
start             end                 module name
fffff880`0583d000 fffff880`05853000   intelppm T (no symbols)           
    Loaded symbol image file: intelppm.sys
    Image path: \SystemRoot\system32\DRIVERS\intelppm.sys
    Image name: intelppm.sys
    Timestamp:        Tue Jul 14 04:49:25 2009 (4A5BC0FD)
    CheckSum:         0000F4EC
    ImageSize:        00016000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

That is very old. Update it, and report us back after updating. Update link is in my earlier post.

Edit: you are faster, Harry :)

x BlueRobot · 13 Sep 2012

It's not on the Intel website O.o

How about the Driver Scanner?

BashirSabeel · 13 Sep 2012

Hi, I can't seem to find the download link either, I have checked Intel update site but it does not come up with anything

Can you give me a link please? Or can I disable it?

x BlueRobot · 13 Sep 2012

BashirSabeel said:

Hi, I can't seem to find the download link either, I have checked Intel update site but it does not come up with anything

Can you give me a link please? Or can I disable it?

I have found an article which answers both of your questions. You may be disappointed with the solution to the problem.

intelppm.sys Info

Arc · 13 Sep 2012

In the page http://downloadcenter.intel.com/Default.aspx, there is an intel driver update utility. You may try that option.

x BlueRobot · 14 Sep 2012

Arc said:

In the page http://downloadcenter.intel.com/Default.aspx, there is an intel driver update utility. You may try that option.

I suggested that in one of my posts (the screenshot), seems like the only option to find the driver, however even though the Driver Reference suggested it from the Intel website, other websites have suggested it from Microsoft Windows O.o