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Windows 7: BSOD even after new drivers


13 Sep 2012   #1

Windows 7 Home Premium
 
 
BSOD even after new drivers

I keep getting BSOD after several hours of use on my computer. I called customer service and they sent me drivers to install. I installed them, but I'm still blue screening. I'd rather not send my computer in because I'm currently in Israel and my only contact to home is through my computer.


My System SpecsSystem Spec
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13 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Please upload your msinfo32.nfo file. To get this:
  • Click on the Start
  • Type msinfo32 into the Search programs and files box
  • When it opens, go to File, Save
  • Save as msinfo32.nfo and save in a place you will remember
  • Let it finish the process of gathering and saving the system info
  • Right click the .nfo file, click send to compressed (zipped) folder
  • Upload the .zip file here.
My System SpecsSystem Spec
13 Sep 2012   #3

Windows 7 Home Premium
 
 

When I go to File, it won't let me save. It's grey and when I click it nothing happens.
My System SpecsSystem Spec
.


13 Sep 2012   #4

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Alright

Quick question:
Do you have Zone Alarm installed on your computer?
My System SpecsSystem Spec
14 Sep 2012   #5

Windows 7 Home Premium
 
 

Yes.
My System SpecsSystem Spec
14 Sep 2012   #6

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Uninstall it and keep microsoft security essentials only.
Microsoft Security Essentials - Free Antivirus for Windows
Let me know if your computer is more stable or not.
My System SpecsSystem Spec
26 Sep 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Did you uninstall ZA from your computer? Got MSE?
Are the BSoD problems still there?
My System SpecsSystem Spec
Reply

 BSOD even after new drivers




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