Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: BSOD while using Chrome and MS Office applications


13 Sep 2012   #1

Windows 7 Home Premium 32bit
 
 
BSOD while using Chrome and MS Office applications

I've attached the various diagnostic files. I went through this process a few weeks ago and the culprit was MagicISO, which was successfully uninstalled (at least I hope so) and I don't recall installing a new software. Windows did run an update, not sure if this would cause the BSOD.

Thanks in advance
Dustin

My System SpecsSystem Spec
.

14 Sep 2012   #2
Arc

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1
 
 

Hello diwoodward.

I have checked your latest dump, it indicates tcpip.sys as the cause.
Code:
...................................
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800167e92d, fffff880071ea970, 0}

Probably caused by : tcpip.sys ( tcpip!IppFillUnicastAddressRw+1d )

Followup: MachineOwner
---------
tcpip.sys is network related. As I am seeing, your Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller Driver is very old.
Code:
1: kd> lmvm yk62x64
start             end                 module name
fffff880`042ef000 fffff880`04354000   yk62x64    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\yk62x64.sys
    Image name: yk62x64.sys
    Timestamp:        Mon Sep 28 13:49:31 2009 (4AC07193)
    CheckSum:         0006B55C
    ImageSize:        00065000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So, upgrade the network driver:

1] download the network card driver from manufactuer's website.
2] Then reinstall the driver:
3] Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
4] Double click to expand "Network adaptors".
5] Right click your network card and click Uninstall.
6] Check "Delete driver software for this device" check box, click OK.
7] Restart the computer

If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

Let us know the result.

Edit: Your ATI display driver is very old, too! You should update it.
My System SpecsSystem Spec
Reply

 BSOD while using Chrome and MS Office applications




Thread Tools




Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 07:57 AM.
Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App
  

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33