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Windows 7: BSOD while using Chrome and MS Office applications

13 Sep 2012   #1

Windows 7 Home Premium 32bit
BSOD while using Chrome and MS Office applications

I've attached the various diagnostic files. I went through this process a few weeks ago and the culprit was MagicISO, which was successfully uninstalled (at least I hope so) and I don't recall installing a new software. Windows did run an update, not sure if this would cause the BSOD.

Thanks in advance

My System SpecsSystem Spec

14 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64 Bit SP 1

Hello diwoodward.

I have checked your latest dump, it indicates tcpip.sys as the cause.
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800167e92d, fffff880071ea970, 0}

Probably caused by : tcpip.sys ( tcpip!IppFillUnicastAddressRw+1d )

Followup: MachineOwner
tcpip.sys is network related. As I am seeing, your Marvell Yukon 88E8071 PCI-E Gigabit Ethernet Controller Driver is very old.
1: kd> lmvm yk62x64
start             end                 module name
fffff880`042ef000 fffff880`04354000   yk62x64    (deferred)             
    Image path: \SystemRoot\system32\DRIVERS\yk62x64.sys
    Image name: yk62x64.sys
    Timestamp:        Mon Sep 28 13:49:31 2009 (4AC07193)
    CheckSum:         0006B55C
    ImageSize:        00065000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
So, upgrade the network driver:

1] download the network card driver from manufactuer's website.
2] Then reinstall the driver:
3] Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
4] Double click to expand "Network adaptors".
5] Right click your network card and click Uninstall.
6] Check "Delete driver software for this device" check box, click OK.
7] Restart the computer

If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

Let us know the result.

Edit: Your ATI display driver is very old, too! You should update it.
My System SpecsSystem Spec

 BSOD while using Chrome and MS Office applications

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