Continuesly explorer crash when browsing (c0000005)

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  1. Posts : 34
    Windows 7 64bit
       #1

    Continuesly explorer crash when browsing (c0000005)


    Hi! Im Sparow, Just found this forum through Google.
    I have a pretty big problem regarding my Explorer, it keeps crashing when I browse through my music or photo's, video's or whatever that basically needs or shows a thumbnail I guess. It's pretty annoying cause it happens over and over again! I've tried a command (sfc) scan and virusscans, as well as i've booted with Clean Boot, Safe-Mode and did a System Restore.
    Nothing seems to work.

    My specs are
    Windows 7 x64 ( Home Edition )
    3GB RAM
    320 GB HDD
    Build-in Video Card


    The reliabilityreport tells me this:
    Description
    Stopped working
    Path to application: C:\Windows\explorer.exe

    Problem with Signature
    APPCRASH
    Application Name: Explorer.EXE
    Application Version: 6.1.7601.17567
    Application Timestamp: 4d672ee4
    Fault Module Name: ntdll.dll
    Fault Module Version: 6.1.7601.17725
    Fault Module Timestamp: 4ec4aa8e
    Exception Code: c0000005
    Exception Offset: 00000000000532d0
    OS Version: 6.1.7601.2.1.0.768.3
    Local-id: 1043

    Extra information about the problem:
    Bucket-id: 52534511


    I've got the dump logs uploaded in the attachment for extra information!
    Would be more then happy if someone on this forum could help me solve it!

    Thanks in advance,
    Regards Sparow
      My Computer


  2. Posts : 28,845
    Win 8 Release candidate 8400
       #2

    No DMP file included in upload. Try this method.

    We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.

    If you are overclocking STOP

    You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

    To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

    The procedure:
    * Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
    * Zip up the copy.
    * Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
    *If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

    To ensure minidumps are enabled:
    * Go to Start, in the Search Box type: sysdm.cpl, press Enter.
    * Under the Advanced tab, click on the Startup and Recovery Settings... button.
    * Ensure that Automatically restart is unchecked.
    * Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
    * Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
    * OK your way out.
    * Reboot if changes have been made.
      My Computer


  3. Posts : 34
    Windows 7 64bit
    Thread Starter
       #3

    Thanks for the answer ZigZag, enabled it, wasn't enabled properly and there's no Minidump folder.
    Restarting now!
      My Computer


  4. Posts : 34
    Windows 7 64bit
    Thread Starter
       #4

    Enabled, Restarted twice and made the crash happen on purpose, still nothing such as /Minidump in the windows folder.

    By the way, i'm not getting any BSOD Crash. The explorer.exe is just giving the "Stopped Working"
    error, but even when the error occurs I can still browse while the error is showing and explorer is restarting.
      My Computer


  5. Posts : 34
    Windows 7 64bit
    Thread Starter
       #5

    Could someone help me solve this please.
      My Computer


  6. Posts : 11,269
    Windows 7 Home Premium 64 Bit
       #6

    How many times did you run sfc /scannow? What were the results? It sometimes takes three times to resolve all problems if there are errors.
      My Computer


  7. Posts : 2,528
    Windows 7 x64 Ultimate
       #7

    You probably have a bad codec installed, it's fairly common.

    You can do a couple things.

    Uninstall ALL codec packages that you have installed and then install Sharkey's codec pack instead. (Search this web site for info)

    Or you can turn off thumbnails for explorer and it may stop crashing...

    If you do get a mini dump looked at it may specifically point out which codec is doing it, but if not, this is probably the most likely place to start stabbing in the dark :)
      My Computer


  8. Posts : 34
    Windows 7 64bit
    Thread Starter
       #8

    One before and one about 2 weeks back, but that should be in the log. I'll run one more.
    I've tried ShellEx and such but no results either.
      My Computer


  9. Posts : 34
    Windows 7 64bit
    Thread Starter
       #9

    I've got the K-lite pack installed for quiet a while now,
    should remove that?
      My Computer


  10. Posts : 2,528
    Windows 7 x64 Ultimate
       #10

    Did this problem JUST start happening? Can you think of anything you installed closer to when the problem happened?

    Otherwise you can try waiting to get a good mini dump and try to trace it to a specific codec, but short of that, uninstalling any and all codec packs is the most likely thing to do.

    Actually uninstall k lite and see if the problem goes away (reboot in between). Just to verify if that was it or not...

    If so, then give Sharky's a try...
      My Computer


 
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