Windows 7: BSOD while restarting my Windows 7 machine

sstemptest · 14 Sep 2012

Hi, I have a sony vaio laptop that i bought 3 weeks back. All was well until tueday night. I believe My laptop started giving bsod after restarting from an update. I tried system restore to an earlier restore point. If I keep my laptop on for some time and then when i restart it i am getting this error. if i switch it off and start again then i can repair or start normally. can somebody help with this? I am not sure if i am giving a detailed info that could help u here. but i have attached the necessary information from the sf diagnostic tool

Arc · 14 Sep 2012

Welcome aboard.

Both your dumps say it is Stop 0x0A, probably caused by ntkrnlmp.exe .

Code:

....
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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

BugCheck A, {0, 2, 0, fffff80002ef7174}

Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )

Followup: MachineOwner
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Stop 0x0A occurs by various reasons like Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility. But ntkrnlmp.exe cannot be the cause of the crash, actually it is crashing on that kernel.

► Your BIOS is up to date, so we may leave it.

Code:

BIOS Version/Date    INSYDE R2087H4, 6/15/2012

► Your Antivirus is NIS. Which is a well known cause of crashes. as a test, you may uninstall it, and install Microsoft Security Essentials - Free Antivirus for Windows, to see it the crashes are continuing or not.

► Your Realtek Audio and Ethernet driver, both are somehow old, you should try to update those.

► As it is alos caused by drivers, you should Enable Driver Verifier.
Run driver verifier for 24 hours or the next crash which happens earlier. Then disable it, and inform us the total results.

Best of luck.

sstemptest · 14 Sep 2012

Hello Arc.. Thanks for getting back quickly..I am out now.. I will try the steps you have given in the evening.. The thing is I am not able to recreate this blue screen scenario every time I restart my machine .. Because it is very random.. When I shutdown my laptop and turn it on then it seems fine.. Even when I get this bsod, I try to turnoff and then when I switch it on I was able to do a normal start.. Couple of times I got this after keeping my laptop on for over a night trying to download..so if try to do a restart the next day I get this.. I will keep you posted on what happens by following above..

Arc · 14 Sep 2012

Take your time

You have given one more nice information, very useful.
Use Speccy to monitor the system heat. Sometimes heat is also causing crashes. An overnight run must have generated a lot of heat.

sstemptest · 15 Sep 2012

Hi Arc, I havent removed the norton yet but I enabled driver verifier and got a bsod. I have attached the sf info. can you please check it? i have still enabled the verifier but not sure how long it should run in the background.. should i continue to remove Norton and check? Thanks for the help....

Arc · 15 Sep 2012

Driver verifier worked

Your problem is ArcSoft Magic-i Visual Effect .

Code:

.....
Unable to load image \SystemRoot\system32\DRIVERS\ArcSoftKsUFilter.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for ArcSoftKsUFilter.sys
*** ERROR: Module load completed but symbols could not be loaded for ArcSoftKsUFilter.sys
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*                        Bugcheck Analysis                                    *
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*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {ffffffffc0000005, fffff8800294e99c, fffff88003747918, fffff88003747170}

Probably caused by : ArcSoftKsUFilter.sys ( ArcSoftKsUFilter+199c )

Followup: MachineOwner

And, it is very old, too.

Code:

0: kd> lmvm ArcSoftKsUFilter
start             end                 module name
fffff880`0294d000 fffff880`02957000   ArcSoftKsUFilter T (no symbols)           
    Loaded symbol image file: ArcSoftKsUFilter.sys
    Image path: \SystemRoot\system32\DRIVERS\ArcSoftKsUFilter.sys
    Image name: ArcSoftKsUFilter.sys
    Timestamp:        Mon May 25 13:57:31 2009 (4A1A5673)
    CheckSum:         0000F7A8
    ImageSize:        0000A000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

You either update it from AcroSoft, or uninstall it.

Then disable Driver Verifier.

Report back with results.

P.S. There may be more problem drivers. So, if you get subsequent BSODs, you may need to enable driver verifier again, but after being guided by any of us.

sstemptest · 15 Sep 2012

thanks Arc! i did the same and stopped the verifier. I havent seen any bsod after restarting...i will wait for a couple of days and see..thanks again

Arc · 15 Sep 2012

Yes, wait and see ...

And let us know

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