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Windows 7: driver power state failure


14 Sep 2012   #1

Windows 7 Enterprise x64
 
 
driver power state failure

I have a user whose laptop has been acting up, crashing, freezing, etc. randomly, she was only using word.

Her BSOD happened after awaking from sleep. Error message was "driver power state failure" stop: 0x0000009f (or however many zeros!). She had to pull the battery to get the laptop to restart.

I've attached the SF zip file - any help appreciated!

Thanks
erin


My System SpecsSystem Spec
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14 Sep 2012   #2

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

Probably caused by : nusb3xhc.sys NEC Electronics USB 3.0 Host Controller Driver: Support/Design | Renesas Electronics

Update Driver: RENESAS/NEC Drivers & Firmwares
My System SpecsSystem Spec
14 Sep 2012   #3

Windows 7 Enterprise x64
 
 

Thank you! I have uninstalled that and we'll see how it goes.
My System SpecsSystem Spec
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14 Sep 2012   #4

Microsoft Community Contributor Award Recipient

MS Windows 7 Professional 64-bit SP1
 
 

No Problem, either way report back

Thanks
My System SpecsSystem Spec
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 driver power state failure




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