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Windows 7: BSOD 0x0000007a ntoskrnl.exe


14 Sep 2012   #1

7 x64
 
 
BSOD 0x0000007a ntoskrnl.exe

This has happened a couple of time today, it also happened a few weeks ago but didn't create a dump file. Since then it hasnt happened until now. So I have attached the requested files. Not sure what information you may need, but this is an Acer 5738zg laptop.


My System SpecsSystem Spec
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14 Sep 2012   #2

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Welcome

Problematic Software
Code:
Start Menu\Programs\Advanced SystemCare 6	Public:Start Menu\Programs\Advanced SystemCare 6	Public
Start Menu\Programs\DAEMON Tools Lite	Public:Start Menu\Programs\DAEMON Tools Lite	Public
Start Menu\Programs\ESET\ESET NOD32 Antivirus	Public:Start Menu\Programs\ESET\ESET NOD32 Antivirus	Public
Start Menu\Programs\IObit Malware Fighter	Public:Start Menu\Programs\IObit Malware Fighter	Public
Please uninstall these softwares including Eset Antivirus and install MSE while we are troubleshooting with your computer. Multiple antivirus programs may also cause blue screens. Please uninstall IObit as well. Programs like advance system care cause a damage to windows 7 system that is beyond repair.

Microsoft Security Essentials - Free Antivirus for Windows

STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR BSOD Index

Usual causes: Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack.

To make sure that hard drive is good run disk check following the tutorials:

Disk Check
Hard drive scan usings SeaTools:

SeaTools | Seagate both long and short tests.

You should run memtest86+ on each stick for 8 passes preferably overnight:

Memtest86

Run the system file checker to repair damaged windows files
SFC /SCANNOW Command - System File Checker


Post back results
My System SpecsSystem Spec
14 Sep 2012   #3

7 x64
 
 

Well so far I've uninstalled the programs, however got a different BSOD error when installing the Seagate software. I've attached it to this post.
My System SpecsSystem Spec
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14 Sep 2012   #4

7 x64
 
 

Just ran the Seatools short test and it passed, then ran the long test and it failed.

The test had only for a few minutes and the progress bar had moved maybe 1/32 of the way.

Edit, they were both the 'generic' tests, I have just run the short DST, and that failed. I have no option for a long one, but I assume that would fail too.

Edit 2, ran chkdsk /r as this helped me a couple of weeks ago, re done the short dst test and it still failed, although made more progress.

also just performed scannow, and attached results. Looks as though there has been some problems, but the scan did finish.

I will do the memory test when i can if its needed but it looks like this may be my problem as far as i can tell
My System SpecsSystem Spec
14 Sep 2012   #5

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

The new dump does not give correct information.
So we'll wait for the memory test result.
My System SpecsSystem Spec
19 Sep 2012   #6

7 x64
 
 

I ran the memory test last night and when i woke up this morning the laptop had shut down. I dont know if it's meant to or not.
My System SpecsSystem Spec
19 Sep 2012   #7

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Sounds like hard drive failure.
Whats the age of the hardware?
Is it under its warranty?
My System SpecsSystem Spec
19 Sep 2012   #8

7 x64
 
 

The laptop is about 2 years old now, so I dont think it is still under warranty. Is it likely that I am going to need to buy a new one?
My System SpecsSystem Spec
19 Sep 2012   #9

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium 64Bit
 
 

Most likely. Take a back-up of all your important data just in case.

It could be heat related also. Do you have a cooler?
Does your laptop feel warm? Were you able to see any results from the memory test?

CPU burn test with:
CPU - Stress Test Using IntelBurnTest

Hardware Stress test with:
Hardware - Stress Test With Prime95

During these tests use Speccy to monitor your hardware temps:
Speccy - System Information - Free Download

Also tell me your temps during normal usage.
My System SpecsSystem Spec
19 Sep 2012   #10

7 x64
 
 

CPU is at 55 at launch of the program, motherboard is at 60 and hard drive is 48. No I dont use any cooler, I have considered the fact that my laptop has seemed to be getting warm, and have noticed high temps.

Running the IntelBurnTest on standard my laptop just reached 88 CPU and 96 Motherboard.
My System SpecsSystem Spec
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 BSOD 0x0000007a ntoskrnl.exe




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